Manager Management

BONNIE L JABLONSKE

W **** County Road K 715-***-**** (H)

715-***-**** (C)

Hager City, Wi 54014 ********@*******.***

WORK EXPERIENCE:

COMMONBOND COMMUNITIES

SKYLINE TOWER ST. PAUL MN

PROPERTY MANAGER N OVEMBER 2014

PRESENT

• Section 8, 236 and Tax Credit 42

• Check and track Earned Income Disregard (EID).

• Meet with applicants from waitlist. *Marketing*

• Portfolio meeting *meeting bench marks*

• Property reports

• Investigate resident issues and concerns

• Address tenant concerns and issues Follow-up on lease violations.

• Resolve conflict resolution with tenants

• Collect rent payments and make bank deposit on a daily basis

• Keep all management records up to date

• Meet with onsite security

• Approve payables/charges

• Work with vendors/bids

• Tenant charges

• Delinquency reports, repayment agreements

• Manage a staff of 13

COMMONBOND COMMUNITIES ST. PAUL

MN

SKYLINE TOWER A UGUST 2013-PRESENT

ASSISTANT PROPERTY MANAGER

• Section 8, 236 and Tax Credit 42

• Check and track Earned Income Disregard (EID).

• Meet with clients for annual re-certifications and interims.

• Create packet of verification and signature forms

• Address tenant concerns and issues Follow-up on lease violations.

• Resolve conflict resolution with tenants

• Collect rent payments and make bank deposit on a daily basis

• Keep resident file up to date

• Tenant charges

• Delinquency reports, repayment agreements

2 Page

Red Wing Housing and Redevelopment Authority Red Wing, MN

Assisted Housing Property Manger June 2001 – August 2013

• Maintain advisory role for Resident Council

• Conduct Tenant Meetings

• Coordinate monthly calendar, and room reservations for events

• Show rental units accept initial/appointment applications, accept deposits, complete online reference

checks, and establish final eligibility for Public Housing, Section 8 Project Based units and HRA

managed units. Schedule informal hearing if needed, and prepare packets.

• Implement new lead-based paint regulations

• Perform housekeeping inspections and monitor others per maintenance

• Enter work orders, close work orders.

• Run rental ads

• Meet with clients for annual re-certifications and interims.

• Create packet of verification and signature forms

• Manage Market rental properties, data entry from start to finish

• Transmit 50059, process addendums and obtain signatures

• After submission check Tracs errors report, repair & resubmit.

• Follow-up on lease violations, Public Housing & Redevelopment, Section 8 Project Based. Proceed

with lease violation as needed.

• Lease termination – prepare packets, attend hearings and court for evictions. Obtain Writ of

Execution as needed if client does not move-out willing.

• Court Evictions

• Community service compliance, track progress, leases termination if needed.

• Check and track Earned Income Disregard (EID).

• Work with vendors for new services, as needed.

• File review with MHFA, Section 8 Project Based properties.

• Schedule interviews for top of wait list

• Approve all charges billed to the tenant.

• Track compliance on-line for Section 8 Project Based units

• Enter utility allowance changes into computer and re-calculate rent.

• Track past tenants that owe money and submit to Revenue Recapture.

• Fraud investigation.

• Track parking, assign parking stalls.

• Type and send Certificate of Rent Paid (CRP) for all Public Housing, Section 8 Project Based Units

and Redevelopment tenants, past and present.

• Create tenant and family handbooks and monitor for changes as needed.

• Assisted Housing Board packet information monthly.

• Monitor resident’s absence to comply with admissions policy

• Monitor and track status of all unit turnovers, fill vacancies, coordinate with maintenance, contact

utilities.

• Assist resident and their families in resolving concerns and issues. Conduct family forum meetings

• Assist family and managed units in resolving concerns and issues.

• Effectively implement HUD and MHFA policies relating to all aspects of assisted housing program

delivery.

• Coordinate Annual Open House & advertise.

3 Page

• Market units as needed.

• Coordinate fund-raisers as necessary

• Maintain contacts with human services agencies.

• Provide information and referral services to agencies for current clientele.

• Responsible for performing Uniform Physical Conditions Standards inspections (UPCS) annually

on all Public Housing & Section 8 Project Based properties.

• Responsible for Section 8 inspections

• Assist in policy development for Public Housing & Section 8 Project based unit.

• Assure compliance with HUD reporting requirements on forms HUD 50058, 50059.

• Provide backup to program assistant as needed.

• Manage Market Rentals physical properties; maintain buildings & plan yearly rehabilitation projects

• Resolve conflict resolution.

Red Wing Housing and Redevelopment Authority Red Wing, MN

Maintenance 1 March 1999- May 2001

• Preforming general maintenance repair of facility, building grounds and equipment at various sites,

including electrical, carpentry, pluming and painting tasks.

• Preforming minor repairs, lock, cabinets, and machines

• Monitoring of gas fired boilers

• Work on Unit turnovers

• Maintain all grounds, mowing, snow removal, landscaping.

• Boiler license, plumbing, electrical, floors care, yard care, building care, cleaning move out

apartments, painting.

Riedell Shoe Inc Red Wing, MN

Labor Factory March 1978 – March 1999

• Fitting Department, Lasting Department, Bottoming department, Finishing Department

• Processed roller, ice, custom skates from start to finish

EDUCATION:

Ellsworth Sr. High Ellsworth WI.

May 2008

TRAINING AND CERTIFICATIONS

05-18-2000 Housing Specialist Certification Section 8 Housing Quality Standards

05-18-2006 AMH Manager Certification

01-30-2008 Leadership Management Skills Training Certifications

03-09-2008 Certificate Assisted Housing Manager

04-16-2008 Managing Emotions under Pressure

05-29-2008 HUD Today Ross Business development, INC TRACS

07-16-2008 HUD Today Ross Business Development Update

4 Page

07-23-2008 Managing Multiple Properties

03-10-2009 Working Together Conference

08-18-2009 Assisted Housing Manager Certification

08-19-2009 Real Estate Education Course

08-20-2009 HUS Subsidized Multifamily Housing Quadel Consultants

10-28-2009 Managing Multiple Properties

02-11-2010 Speaker for Disabled Housing Applicants

02-17-2010 HUD Subsidized Multifamily Housing AHM Certification

04-20-10 E-mail and Business Writing

06-07-2010 Informational System Security Awareness

06-22-2010 MHFA for TRACS, EIV, MOR, Contract Renewals, Budgets, Special Claims

08-06-2010 Tenant Landlord Law

08-11-2010 Using Motivational interview as a Des-escalation Tool

12-15-2010 Business Writing

01-28-2011 Microsoft Excel

03-22-2011 Assisted Housing Manager Certification

04-08-2011 Powerful Commination Skills

5-2-2011 Certification of Completion for Updated Enterprise Income Verification (EIV) System 9.2

training For Effective Use of HUD’s EIV System to Reduce Improper Payments

5-24-2011 Information Assurance Awareness

5-10-2011 Improving Turn-Around-The Complete Process

7-29-2011 Good Housekeeping

08-03-2011 Being a Better Communicator Training Certification

08-4-2011 Slips Trips and falls

10-13-2011 New Employee Safety Orientation

02-09-2012 Social Media Marketing Training Certificate

02-17-2012 Stress Management, Creating a Professional Development Plan Training Certificate

10-31-2012 Integrated Pest Management Approach to Bed Bugs Overview, Intergraded Pest

management to Bed Bugs What Tenants Can Do, Integrated Pest Management Approach to Bed Bug

What Resident Should Not Do, Integrated Pest Management Approach to Bed Bugs Hazardous

Treatments to Avoid for Bed bugs, Integrated Pest Management Approach to Bed Bugs

Implementations of IPM, Integrated Pest Management Approach to Bed Bugs Preventing Infestations

and Re-infestation, Integrated Pest Management to Bed Bugs, and Integrated pest Management

Approach to Bed Bugs Case Studies and Key Takeaways.

01-31-2013 Evictions of Public Housing Tenants

5 Page

08-06-2013 Overview & Conversion to Asset Management, Responding to Resident Complaints

08-07-2013 Financial Management & Capitol Programs

02-08-2013 Leasing, Marketing, Leasing & Waiting list, Office Procedures

02-21-2013 Lease Enforcement, Unit Turnaround & Maintenance,

02-22-2013 Procurement & Capital Programs, Resident Relations and Security

03-01-2013 Property Manager Basics

04-28-2013 Customer Service Certification

2014-TCH training

COMPUTER SKILLS:

MS. Office including Word, Excel, Access, PowerPoint, Publisher, Windows Movie Maker

Memory Lane Systems, Emphasys Software, HABco Inc Software Yardi Software

14 years of experience in job related process with many trainings and certifications

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