Management Medical
Resume:
JAY SCHAFFER
Sugar Land, Texas 77478
********@*****.***
Objective; I seek a senior management position in the long term care or financial industry.
I am a resourceful, highly motivated senior executive with over 25 years of experience. Most recently, I was the
Executive Director at a 70 bed Assisted Living/Memory Care community. Historically, I have managed facilities and high
level consulting engagements for long term care companies and individual nursing facilities. I also have significant
experience with academic medical centers, psychiatric hospitals, surgery centers, critical access hospitals, urgent care
clinics, physician office practices, and ambulatory care centers. I have often interfaced with clients at the board, C-Suite,
medical and nursing leadership levels. My area of concentration over the last several years has been in the long term
care field.
PROFESSIONAL EXPERIENCE
Oyster Creek Manor
Executive Director
October, 2014-January, 2015
I was currently Executive Director at this Assisted Living/Memory Care community. My employer was a company that
managed and “turned around” underperforming long term care facilities. I was primarily responsible for the following;
Overseeing financial management and day-to-day operations of the community
Hiring and supervising employees
Ensuring adequate staffing
Implementing services to maintain and enhance resident independence and satisfaction
Participating in sales and marketing activities
Developing and implementing an annual business plan
Memorial Hermann University Place Nursing Center
Nursing Facility Administrator
January, 2011- May, 2014
I was the administrator of the nursing center within a larger Continuous Care Retirement Community (CCRC). The
nursing facility has both SNF and long term care beds and was certified for both Medicare and Medicaid. During my
tenure, I led the facility through four successful full book state surveys and consistently met operational budgets. Both
resident and employee satisfaction survey scores have exceeded expectations. The facility routinely maintained a 90%
occupancy rate with an average of 26 Medicare residents. We achieved a Five Star CMS rating during each of the
years I managed the facility.
My position was eliminated as a result of a corporate reorganization with the CEO assuming my administrative
responsibilities.
Spring Branch Transitional Care Center
Administrator-In-Training
March, 2010- December 2010
At the invitation of the administrator, I continued my AIT role at this198 bed for-profit long term care facility. SBTCC
accepts Medicaid/Medicare residents, maintains a closed psychiatric unit and active rehabilitation service. In addition to
the standard AIT responsibilities, I have been involved in the following activities:
• Implementation of the customer service program (Guardian Angels)
• A leadership role in facility strategic planning and produced report of facility strengths, weaknesses,
opportunities and threats (SWOT) report
• Participated in the development of the 2011 Business/Marketing Plan
• Interfaced with Texas surveyors on a number of occasions and developed Plans of Corrections for cited
deficiencies.
• Development of comprehensive maintenance department program
• Created program to document resident outcomes of rehabilitation intervention for use in the quality
assessment and assurance program and marketing efforts
• Assisted in implementation of cost control program
Memorial Hermann University Place Nursing Center
Nursing Facility Administrator-In-Training Program
May, 2009-March 2010
Functioned in an AIT role at this CCRC which houses 250 independent, assisted living, skilled and nursing facility
residents. Accomplishments included but were not limited to the following:
• Developed knowledge of the Standards of Practice for long term care nursing facilities.
• Established understanding of all department responsibilities
• Assumed active leadership role assisting department heads perform their role
• Contributed to management decision making and problem solving.
• Knowledge of the myriad functions to be accomplished within a nursing facility.
• Developed a disaster preparedness program approved by the City of Houston
• Conducted daily rounds and addressed concerns or problems.
• Participated in committee meetings
• Assisted in the admission and discharge of residents.
• Attended interdisciplinary care plan meetings
• Reviewed the 24-hour Report and made recommendations to assure positive outcomes.
• Managed complaint/incident investigations from report to completion.
• Conducted mock surveys of select departments and developed plans of correction.
• Developed understanding of financial functions such as, but not limited to, accounts payable, receivables,
spend downs, logging to the general ledger etc.
MARSH & MCLENNAN, HOUSTON, TX 1989 – 2009
Senior Vice President, Global Healthcare Consulting 1995-2009
Vice President, Healthcare Consulting 1993-1995
Assistant Vice President, Healthcare Consulting 1989-1993
During 20 years with this Fortune 200 company, I functioned as senior managing consultant leading numerous
healthcare projects in a wide spectrum of venues. A sampling of consulting engagements includes:
• SKILLED HEALTHCARE: Conducted thirty (30) risk/quality consultations for this publicly traded multi-site long term
care management firm. Instituted numerous strategies that resulted in improved effectiveness, efficiency and
risk reduction in operations and resident care.
• MISSISSIPPI, MISSOURI, AND SOUTH CAROLINA STATE PROFESSIONAL LIABILITY INSURANCE PROGRAMS : Managing consultant for
three state owned insurance entities providing professional and general liability coverage for physicians and
long term care facilities. Developed and introduced numerous tools, systems, and procedures designed to
enhance quality of care and reduce risk for long term care facilities, hospitals, physicians’ offices and clinics.
• AMERICAN HOSPITAL DUBAI (AHD): AHD is widely recognized as the premier acute care facility and first to attain
Joint Commission accreditation in the Middle East. I was engaged on two separate occasions to assess
JCAHO compliance and enterprise-wide risk/quality management for this entity. A component of these
engagements entailed development and provision of a series of educational presentations to nursing and
medical staffs with representation from over forty countries. Extensive reports detailing numerous strategies
were developed and served as a blueprint for program development.
• FLORIDA PATIENT SAFETY CORPORATION (FPSC): Co-authored RFP response and served as managing consultant
for the patient safety program operated by FPSC, a state legislated organization. In that role, I analyzed and
isolated causation factors of reported medical errors submitted by the twenty-eight participant hospitals. I
was also the primary author of the quarterly FPSC Patient Safety Advisory distributed to healthcare providers
state-wide and posted on the organization’s website. This periodical described lessons learned from medical
error report analysis
• NATIONAL AERONAUTICS AND SPACE ADMINISTRATION (NASA): Authored proposal and managed project to quantify the
probability of astronaut morbidity/mortality during long duration manned space flight (Earth to Mars). The
project concluded that based upon parameters established by NASA, the risk to astronauts during manned
space flight was unacceptably high to proceed with a mission of this type. These findings influenced NASA ’s
decision to defer manned space flight. This work was characterized by NASA as “ground breaking.”
• TEXAS CHILDRENS’ HOSPITAL: Conducted enterprise risk management project for this large Texas Medical Center
pediatric teaching hospital. An action plan was created, prioritizing measures that improved the facility ’s
overall risk management posture. With its risks identified and prioritized, the facility was able to determine
where to allocate scarce resources for mitigation.
• MEDICAL CENTER INSURANCE COMPANY (MCIC): Conducted numerous risk consulting engagements the most
involved being pre-acquisition due diligence for hospitals being acquired by Johns Hopkins University.
Worked with MCIC Shareholders to bring the acquired entities up to acceptable regulatory and medico-legal
standard culminating in acceptance into the MCIC insurance program.
(MCIC is a risk retention group providing medical professional and general liability insurance and
consulting services to its academic medical center Shareholders. MCIC Shareholders are New York-
Presbyterian Hospital, Cornell University, Columbia University, The University of Rochester / Strong
Memorial Hospital, The Johns Hopkins Hospital and The Johns Hopkins University, and Yale New
Haven Hospital and Yale University.)
• PREMIER INSURANCE MANAGEMENT: During a five year consulting relationship, performed multiple risk management
consultations for Premier’s tertiary medical center insureds. Consultations focused assessing high risk
areas, such as obstetrics, surgical services, and emergency medicine.
• CAYMAN ISLANDS GOVERNMENT HEALTH SERVICES DEPARTMENT RISK MANAGEMENT PROGRAM ASSESSMENT: Engaged to
conduct an assessment of the clinical risk and quality management programs in place within the country ’s
healthcare facilities and prepare a strategy for overall improvement. Developed recommendations for this
client enabling achievement of self-sufficiency in the management of its risks.
CARONIA CORPORATION, HOUSTON, TX
Director, Risk Management Consulting Division
Established first risk management consulting division for this medical professional liability claims management and
consulting firm. Responsibilities included;
• Strategic Planning
• Quality improvement
• Marketing and Account Management
• Product development
• P& L Responsibility
• Information Systems Integration
LIFEMARK CORPORATION, HOUSTON, TX.
Director of Corporate Risk Management/Loss Control
Developed, directed, and implemented a corporate risk management and performance/quality improvement program for
this organization’s 28 owned and managed facilities. Responsibilities included:
• Working with senior operations and medical personnel
• Conducting on-site clinical reviews
• Bringing owned facilities into compliance with Joint Commission and other regulatory agencies
• Management, supervision and training of risk management/quality assurance hospital and corporate staff
• Directing and developing corporate strategies
• Planning and developing education conferences
• Creating risk assessment/quality assurance tools, manuals, newsletters and resources,
• Development of professional and general liability risk mitigating solutions
LifeMark was acquired by the firm currently known as Tenet
CABRINI HOSPITAL, NEW YORK, N.Y.
Assistant Administration
Performed administrative functions for this large not-for-profit integrated delivery system.
GRACIE SQUARE HOSPITAL, NEW YORK, N.Y.
Assistant Administration
Performed administrative functions for this proprietary psychiatric hospital.
Reported directly to the Administrator.
I. J. SKOLNICK & ASSOCIATES, NEW YORK, N.Y.
CPA Firm, Staff Accountant;
Performed auditing and accounting functions for New York City based CPA firm. Provided services for healthcare and
other clients.
EDUCATION
Masters, Hospital and Public Administration, New York University, New York, N.Y.
BS Degree in Accounting, New York Institute of Technology, New York, N.Y.
San Jacinto College, Pasadena, Texas, Completion of Texas Long Term Care academic requirements
CERTIFICATIONS/AFFILIATIONS
Texas Nursing Facility Administrator License No 10059
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