Customer Service Manager

CRYSTAL WATERS

***** ******** *** ******** ** apt 303 Fort Myers, FL 33967 • 352-***-**** • ************@*****.****.***

EDUCATION

Florida Gulf Coast University, Fort Myers, FL Anticipated Spring 2017

Bachelors of Science in Finance and Marketing; minor in Real Estate

EXPERIENCE

Smith Insurance & Bonds, Fort Myers, FL Spring 2015

Marketing Manager

Starting up all social media accounts, creating awareness and informing clients of the services Smith provides.

Facilitating in producing the business newsletter, to remind customers of their renewal of surety.

Banana Republic, Fort Myers, FL Fall 2014

Seasonal Sales Associate

Performed Customer service and sold credit cards. Working customer service, I was always tentative to walk-in

customers to see if they need help finding garments for special occasion, or everyday wear.

Community Resource Network of Florida, Inc., Fort Myers, FL 2014-present

In house aid

Conduct in home care for people with disabilities; I performed everyday duties from cooking to cleaning for a

client.

Working as an aid, I learned how to be patient and malleable in order to perform customer needs

McAlister’s Deli, Gainesville, FL 2014-present

Cashier, Waitress

Serving as a waitress I took customers’ orders, bussed tables, worked as cashier, and maintained a clean working

environment front of house

Fulfilling customer needs, to ensure that they have a pleasant experience

LEADERSHIP & INVOLVEMENT

FGCU International Business Association

Treasurer Fall 2014 - present

Oversee budget of $5,000 that goes towards members’ professional development and group social events

Communicate with FGCU Student Involvement Coordinator on the groups’ behalf regarding appropriate fund usage

and to ensure all documents are filled out properly

Member 2013 - present

FGCU Programming Board Fall 2014 - present

Member – Late Night Programs

Work with a team to plan campus events including Movies on the Lawn and ZombieFest for over 300 students

Coordinate and setup the day of the events, to make sure that all students enjoy the function.

FGCU Health Fitness & Bodybuilding club Spring 2015 - present

Secretary

Attend meetings, and keep track on what is discuss and decided in each meeting.

Facilitate and update current members in our club on weekly club events, competitions, and news.

Coordinate the promotion of the FGCU Spring 2015 Physique Show. Attendance and participation increase both,

with participants at 70% and attendees at 80%.

Member

2013- Present

SKILLS

Proficient in Microsoft Office

First Aid & CPR Certified

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