Customer Service Medical

*** ** ***** *****, ***** *****

Cell 903-***-****

heatherdray27@ gmail.com

HEATHER RAY

OBJECTIVE

To obtain a career where my experience and knowledge can be utilized

to its highest potential. I am an extremely organized, fast

paced, self-motivated individual.

CAREER PROFILE

Extensive experience in the Healthcare sector ranging from clinical

care to administrative responsibility

Extremely quick learner, efficient, resourceful and reliable under

pressure

Excellent Communication skills

Detail oriented and resourceful in the completion of tasks with the

ability to multi-task effectively

Ability to function effectively as a team player as well as working

independently to achieve objectives

Dedicated individual; consistently going beyond what is required

EMPLOYMENT

April 2013 - December 2014 American HomePatient Inc.

Paris, Texas

Customer Service Representative

Answering multi-line phones, handling incoming orders, routing service

technicians, daily deposits, CPAP/BiPAP & oxygen setups, responsible

for CPAP compliance and weekly audit report, asset management, QA

(paperwork), ordering supplies/equipment, took call twice monthly.

October 2008 - July 2012 NET Neurodiagnostic Clinic

Paris, Texas

Insurance Coordinator Peter J. Edenhoffer, M.D.

Entering daily charges and payments, filing all primary and secondary

Insurance claims, re-files, appeals, checking benefits and

eligibility, pre-authorization, pre-certifications, pre-

determinations, referrals, daily/monthly and year end reports, daily

deposits. Crossed trained in back office as well (nursing).

August 2007 - August 2008 NuLook Dermatology Paris,

Texas

Medical Assistant Phillip B. Bandel, M.D.

Room patients, updated medical histories, injections, assisted

physician with procedures and surgeries, called in medications,

pathologies, sterilization of surgical instruments. Trained in

cosmetic lasers. Crossed trained in front office as well.

March 1998 - July 2007 Pain Management Institute

Paris, Texas

Office Manager Ifteqar M. Syed, M.D.

I helped the physician establish the practice in 1998.

Managed everyday activities of three office, accounts

payable/receivable, payroll, hiring and firing of employees, employee

evaluations, managing employee benefits, ordering of all supplies,

organizing and arranging physician surgery schedule, scheduled all

meetings for physician, physician credentialing and insurance

contracts, maintained DEA logs and state certifications, public

relations, all aspects of billing (filing claims, coding, denials,

appeals, daily deposits, daily and monthly reports, daily charges, pre-

authorizations, insurance benefits and eligibility, etc.), all aspects

of medical assisting (assisted physician with procedures, office

testing, drug screens, injections, called in medications, etc.)

medical records, out patient and office scheduling, answering multi-

line phones. Public Relations.

EDUCATION

Lovelady High School Lovelady, Texas

Graduated 1994

Texarkana College Texarkana, Texas

1994-1995

Paris Junior College Paris, Texas

2004, 2006

CERTIFICATES

ICD-9 coding certificate Texas State Notary

CPT coding certificate Paralegal Certificate

CPR Certified

Medisoft, Medstar, Misys and Medical Manager Software, Amnet

70 WPM, 10-Key, Microsoft Excel/Works

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