Customer Service Manager
Resume:
DASHAUN L. RUSSELL
Garland, TX. 75040
(CELL)832-***-****
**********@*****.***
Objective: I would like to obtain a position in the field of Customer Service that not only utilizes my current skills but allows me to build upon those skills.
PFS Web March 2015-April 2015
Position: Customer Service Representative
• Assisted customers with acct information
• Assisted customers with billing information
• Trained to be team leader
• Took inbound calls, took proper notes for calls
• Provided great customer service
• Assisted with new customers acct info
DD’s Discounts March 2014-December 2014
Position: Front End Supervisor/MOD Plus
• Trained new employees on register and on floor
• Trained to be a Front End Supervisor
• Assisted Asst Store manager in payroll and scheduling
• Assisted customers with merchandise
• Provides great Customer Service
• Operates cash register equipment
• Assists employees with register and customer issues
• Communicates effectively with employees to answer questions
• Manage money in the cash office and safe drawer
• Makes sure correct amount of money are in each drawer
• Assists managers in cash office
• Monitors store for signs of shrink and potential security risks
Results Companies February 2013- August 2013
Position: Customer Service Agent/On Floor Supervisor
• Assisted in training new employees on computer
• Trained to be a Team Leader
• Assisted supervisor with payroll issues and setting schedules for co-workers
• Assisted with customer billing issues
• Assisted customer with account information
Pepsi Cola December 2012-February2013
Position: Receptionist/Clerical Assistant/Dock Coordinator
• Assisted customers with account information
• Made routes for drivers
• Answered phones and took proper notes and messages
• Filed papers
• Utilized Microsoft word and Excel
• Utilized RF Scanner Gun
• Assisted with payroll
• Trained in Accounts Receivable and Accounts Payable
Walmart: September 2011- December 2012
Position: Front End Cashier
• Operates all cash register equipment
• Utilizes UPC code listing
• Maintains appropriate cash levels in register drawers
• Deactivates security devices on merchandise and bags
• Verifies proper identification from customers purchasing age restricted items
• Communicate effectively with customers to answer questions, locate merchandise and provide requested assistance
• Ensure the store is safe and clean
• Monitors area for signs of shrink and potential security risks
Panjo’s Pizza: October 2010- September 2011
Position: Cashier
Answering phones and entering the orders in the terminal.
Prep and Pre Prep of salads, sandwiches, and pizzas.
General cleaning, washing dishes and putting away stocks.
Handle most complaints and offer extremely well customer service.
Assist with cash management, labor, food cost control, and order entry
Apac: January 2010- October 2010
Sales Representative/Customer Service Rep
• Assisted with wireless phone service for Verizon Wireless Cell Phones
• Assisted with billing issues, setting up new service
• Assisted with setting up cable television service with AT&T Broadband
• Assisted in troubleshooting cable and DSL computer lines
• Trained to be a Team Leader with AT&T Broadband
• Assisted supervisor with payroll issues and setting schedules for co-workers
• Assisted in training new employees on computer
• Trained on different computer programs to fulfill my job requirements
Michael’s Arts and Crafts: November 2008- January 2010
Assistant Manager/Cashier
• Providing excellent customer service
• Assisted with running Checks, Voids, and Refund Approvals
• Assisted in Problem Resolution
• Assisted in Scheduling
• Assisted with supply ordering and change.
• Assisted with zone recovery
• Assisted with training new employees
• Assisted with cash pulls and cashier accountability
• Assisted with arts and craft classes
Qualifications:
Management, Cashier, Sales Associate, Receptionist, Waitress, Customer Service
Typing 50wpm
Data entry
Filing
Payroll
Education
Naaman Forest High School (2007-2010)
Pine Tree High School (2010 Graduate)
Del Mar College (2012)
Training:
Clinical Rotation (2008-2009)
Marketing Yourself (2010)
Management (2008-2011)
References Available
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