Customer Service Manager

J esse Ribons * ** South Delaware Ave #*, Tampa, FL 33606

* **.***.**** * ******@*****.***

O bjective & Skills

A c hallenging position with a company where I can contribute to the success of the organization by utilizing

m y past skills and experiences.

1 0+ years of customer service experience

•

P oint of Service Terminal, O S X Operations and Windows.

•

T eam player, works well under pressure and with other coworkers.

•

K nowledge of pairing alcoholic beverages with food.

•

S tarbucks Training and HMS Procedural Training.

•

A ssociates Graphic Design – S outhwest Florida College, T ampa, Florida 2 004 – 2 006

A dobe CS6 C orporate Identity P hotography T ypography

M inor – B usiness Management

M icrosoft Office HR P ersonnel M anagement A sset A llocation

C afé Manager J uly 2012 – D ec 2 01 4

S tetson C ollege o f Law, T ampa, F L

I nventory control, stocking and presentation.

•

F ood prep, sanitation and organization of work spaces.

•

R egister and Cash Management, gathering change and till balancing.

•

C atering, setup and break down . B anquet style and plated dinners.

•

F acility/event m anagement on - site and off - site e vents.

•

B arista F eb 2012 – J uly 2 01 2

E leven Twenty Cafe, T ampa, FL

C ustomer Service, interaction, food running..

•

O pening and closing of store, preparation of shifts.

•

C leaning up and set up of exterior of store.

•

H ot Bar, e spresso drinks, tea and coffee and knowledge.

•

C old Bar, iced beverages and blended beverages.

•

•

B arista S ept 2009 – A pril 2 009

I ndigo Trading Co., L and O’ Lakes, F L

C ustomer Service, interaction, and cash handling.

•

O pening and closing of store, p reparation of shifts.

•

C leaning up and set up of exterior of store.

•

H ot Bar, expresso drinks, tea and coffee and knowledge.

•

C old Bar, iced beverages and blended beverages.

•

B arista F eb 2011 – M ay 2 01 1

J esse Ribons 1 10 South Delaware Ave #4, Tampa, FL 33606

8 13.486.7374 j ******@*****.***

H MS Host, T ampa, FL

C old Bar, iced beverages, frappuccino and blended beverages.

•

O pening and closing of store, preparation of shifts a nd cashiering .

•

B ussing tables, cleaning up and set up of exterior of store.

•

H ot Bar, expresso drinks, tea and coffee and knowledge.

•

R eferences

J H Studios, A dministra tive

M onica Mejea 8 13.763.8007

T aylor Morrison, M ortgages

J ames Orr 8 13.486.8822

Contact this candidate