Human Resources, Recruiting, Administrative

Professional Summary

Highly competent and motivated professional who strives to support an

organization by aligning objectives and initiatives with the mission and

values of the company. Employs empowerment leadership strategies when

working as part of a team in order to successfully meet deadlines and key

objectives

Educational Background

Master of Business Administration-Human Resources

June 2014

Kaplan University Cedar Falls, Iowa

4.0 GPA

. Alpha Beta Kappa Honor Society, May 2013

Bachelor of Science: Psychology

May 2008

Iowa State University Ames, Iowa

2.67 GPA

Employment Experience

Administrative Sales Assistant

October 2014-February 2015

Contracted by Aerotek for Anthem WellPoint, Roanoke, Virginia

. Provided clerical, data entry, and outbound call support for

department initiatives and projects.

. Reviewed processes and procedures to improve the quality of

operations.

. Responsible for the protection of high-level personal identifying

information and discerning when and to whom it should be released.

Volunteer Services Intern

May 2014-August 2014

Wheaton Franciscan Healthcare, Waterloo, Iowa

. Conducted interviews with prospective volunteers, called references,

created and mailed volunteer schedules.

. Created new volunteer files

. Used a high degree of initiative and judgment in planning and carrying

out assigned tasks.

. Met with the Senior Coordinator and Management to understand and

analyze the recruitment forecast and develop ideas for events.

. Restructured volunteer reference questionnaires and interview

questions; as well as redeveloped the volunteer orientation process

making it accessible as an online orientation program.

Liquidation Short Sale Analyst

September 2011- February 2012

GMAC Mortgage, Waterloo, Iowa

. Performed independent analysis of mortgage accounts for review of

liquidation options by way of short sale using set policies,

procedures, laws, and regulations.

. Responsible for oversight duties for multi-state geographic locations;

performed desk reviews of appraisals of residential properties for the

purposes of loan origination, liquidation, FHA and VA owned property

sales or loss, and damage estimates to ensure the accuracy of the

final values.

. Made system changes: placing foreclosures on hold, coding system of

record, and completing reports. Provided quick turn-around times for

final decisions..

Relationship Manager/ Loan Resolution Counselor

February 2010- September 2011

GMAC Mortgage, Waterloo, Iowa

. Worked with a team to maintain inbound and outbound call service

levels.

. Reviewed each customer's financial hardship, educating them on

resolution alternatives while offering optimal solutions.

. Shadow training for new employees.

Resident Counselor

June 2008- March 2009

Quakerdale, Waterloo, Iowa

. Provided treatment suggestions, implemented treatment plans, and

provided counseling services.

. Facilitated group/ individual therapy sessions, providing role

modeling, supervision, and motivation for youth ages 13-17.

. Daily documentation of medical and financial accounting records.

Top of Form

Contact this candidate