System Maintenance
Resume:
Henry C. Brooks
Upper Marlboro, MD 20774
Phone: 301-***-****
Cell: 301-***-****
E-Mail: **********@*****.***
Professional Profile
Experienced Computer Programmer Analyst with diverse industry experience as a
competent IT professional in all aspects of the business functional area. Planned
and conducted work requiring judgment in applying knowledge of analysis, design,
programming and testing for the applications development life cycle.
Professional expertise includes programming of systems applications, disaster
recovery planning and testing, analysis and updating of system databases.
Core Qualifications
● MS-Excel ● Remote access technologies:
● Languages: C++ (VPN, dial-up, terminal services)
● On-Call, Blackberry experience ● Coding and modularization
● Ability to work well within teams ● Refined system debugging skills
● Excellent communication skills
and foster teamwork
● Database Administration: MS SQL ● Structured query language (SQL)
● Mainframe: IBM S/390
Oracle, Crystal Reports
● Operating Systems: Vista,
Windows 2003, 2007
Technical Skills
Skills Total Years
Computer Languages: COBOL, FORTRAN, SQL 14
Professional Experience
Pepco Holdings, Inc
September 1996 to
Applications Analyst IV
December 2010
Ÿ Provided expert level support for the maintenance, development, analysis and
enhancement of memos using COBOL/DB2 applications that supported PHI's
Customer Information Systems
Ÿ Created new and modified existing COBOL/DB2 batch and stored procedure
programs
Ÿ Prepared detailed test plans for implementation of the unit, system, integration and
regression testing cycle
Ÿ Created and maintained JCL, PROCS and Sort utilities for PHI's mainframe; and
provided expertise for other mainframe applications such as: TSO/ISPF, FileAid,
QMF, BMC utilities, and DB2 utilities to load and unload imagecopy
Ÿ Conducted completed production installation of memos on or before estimated
completion date
Ÿ Performed on-call billing system support by responding to, and providing solutions
for production issues and system abends encountered. Provided support for
production database and dataset update requests, and various system inquiries
Achievements include, but are not limited to the following:
1. Provided technical expertise as the lead analyst in the planning, preparation,
and execution for the entire Customer Information Systems Disaster and
Recovery test for PHI
2. Coordinated project implementation for a new cashier system for PHI's
business office. Assisted in the development of the project system test plan
and performed valuable system testing, helping to keep the project on schedule.
Conducted training of cashier personnel and, provided primary support for
resolving hardware and procedural issues encountered by the cashiers during
system migration
3. Performed a major rework of a critical report for PHI's Revenue Accounting
department. Collaborated closely with the department's supervisor, ensuring
that the new report complied with all memo specifications. The successful
implementation of this memo allowed for more efficiency in work assignments
for department personnel
4. Performed analysis, coding and testing for system-wide Y2K conversion, which
converted all PHI system year fields to year 2000
Pepco Holdings, Inc
December 1987 to
Transformer Tester
September 1996
Ÿ Tested and repaired new and off-line transformers to ensure normal operation
on PHI's electrical system
Ÿ Assisted in the testing and inspection of transformers and other electrical devices
when assigned to specific field locations on PHI's system
Evaluation Technologies Incorporated
November 1980 to
December 1987 Remote Job Entry Operator
Ÿ Initialized link of Remote Job Entry(RJE) System with the Department of Energy
Computer Center for the input/output of data
Ÿ Maintained accurate logs of output information for distribution. Provided technical
support for fellow data processors
Ÿ Routinely tested printer equipment for malfunctions. Coordinated malfunctions with
computer maintenance technicians and assisted as required
Communication Specialist
Ÿ Processed information utilizing an elaborate network of computer and
telecommunication systems linked to other systems in the public and private sector
Ÿ Operated various facsimile and telecopy equipment within the communications
center
Ÿ Maintained accurate logs to ensure proper distribution and accountability of
communication center messages
United States Navy
May 1975 to
May 1979 Radioman
Ÿ Activated and operated receivers and transmitters for ship to shore
communication circuits
Ÿ Operated secure voice network, fleet broadcast, and various teletype
circuits
Ÿ Programmed preventive maintenance for multiple communication
equipment
Ÿ Maintained accurate logs and files of messages transmitted and received
Education
University of the District of Columbia
Washington, D.C.
Computer Information and Systems Science
BBA
U.S. Naval School of Communications
San Diego, CA
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