Customer Service Sales

George J. Jakobovic, Jr.

*** ***** ***** ** . **** Yan, New York 14527

Phone 315-***-**** . E-mail ************@*****.***

Professional and responsive Manager with 20+ years of supervisory

experience. Adept at providing service to customers, resolving issues,

highly self-driven, and ensuring high levels of business accomplishments.

I bring with me the following skills and areas of expertise:

Customer Service Problem Solving Time Management

Ethics & Integrity

Relationship Building Conflict/Issue Resolution Cash Handling

Team Building

Self Motivated Organizational Skills Computer

Proficient Performance Focused

WORK EXPERIENCE:

. New York State Department of Motor Vehicles - DMV Clerk- May 2014-

Present

Provide motor vehicle licensing and registration services in accordance

with NY State Vehicle and Traffic Laws. Responsible for verifying accuracy

of documents submitted, processing transactions, money management,

telephone and personal communications, and customer service/issues.

Transactions would include Commercial Drivers Licenses(CDL), Medical

Certifications, Enhanced Licenses, Learner Permits, Non- Driver ID, as well

as a variety of registrations for all types of vehicles(trailers, semis,

automobile, trucks, boats, snowmobile, motorcycles, ATV, farm vehicles,

etc Other duties would include reconciling daily sales tax reports,

sending communications to customers, restocking supplies and inventory, and

utilizing computers/software to capture photo images and input data.

. Superior Plus Energy Services - Griffith Energy- September 2011-May

2014

Provided exceptional customer service through ongoing communication and

timely response to issues and concerns. Started as CSR I managing Accounts

Receivable and Collections, utilizing Infosys to setup customer accounts,

schedule fuel deliveries, entering Inventory data, communicating with other

employees and technicians, handling customer inquiries, concerns, and

emergencies. Within less than a year, I was promoted to CSR II, and handled

dispatching for the Lodi Branch. Responsibilities included printing out

delivery tickets, setting up driver routes, running reports to prevent run

outs, as well as assisting with the daily activities of the plant. I was

later offered the position of Inventory Specialist, and was responsible for

balancing the fuel inventory in a timely and accurate manner. I was also

trained in payroll, vehicle maintenance scheduling, Runzheimer(mileage),

Accounts Payable, as well as other numerous tasks. The office people that

were hired, were trained by myself, to the Superior Plus Energy way of

operations(one currently was promoted to ESR). When we upgraded to ADDS, I

was the one that the other employees and coworkers would go to solve their

problems and/or questions. Working with my fellow team members, we were

able to increase sales at the plant, and the office was awarded top sales

in the region. Later I transferred to the Red Creek Office for a position

of Energy Solutions Representative where I learned about Propane, tank

sets, and utilized the company software to track leads and sales.

. Blockbuster Video - Multi-Store Manager - January 2005-September 2011

During my time as manager, I was awarded numerous certificates and awards

for business operations and customer service. I was able to turn around

operations from poor, to ones that exceeded the company expectations.

While I developed the business, and through proper hiring, hands on

training(including two employees who later became store managers), daily

communication of the company goals, I was able to increase the sales and

profitability of the stores. Responsibilities included Sales Forecasting,

Workforce Planning, Cost-Benefit Analysis, Budgeting, Project Management,

Client Relationships, New Business Development, Competitive Positioning,

Market Analysis, P&L and Financial Statements, and Team Building and

Development.

. Express Mart- Store Manager - July 2003-September 2004

Successfully managed a 24 hour convenience store. Oversaw the complete

operations of the business including staffing, sales/service, training,

scheduling, money management, maintenance, inventory, budgeting, while

growing the business. Even though we had competition with lower pricing, I

was able to grow my business through excellent customer service and hands

on management.

. Merchantile Exchange- Owner - April 2001-September 2005

Started and operated a Antique and Secondhand store providing a variety of

products and collectibles to customers. Using various methods, I was able

to secure an ample supply of merchandise for our customers. I created

marketing for the business through peer to peer contact, flyers,

advertisements, web page, and creating eye catching window displays.

EDUCATION:

S.U.N.Y. College at Cobleskill

AAS Degree: Business Management - Honors Program

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