Customer Service Engineer

Address: **** ***** ********

Chicago. IL, *****

Email: ********@***.***

Ph: Days: 773-***-****

Cell 872-***-****

Peter A. Weelmaa

Experience:

December 2013--July 2014 Suzo-Happ Group Mount

Prospect IL

Quality Engineer

. Fixed and calibrated new design products. (Calibrated over

2800pcs; electronic calibration dialed in and set with ohms

meter)

. Wrote policy and procedures based on companies intention and

documented education documents for training employees

. Did supplier investigation on defective components and

determine cause of defect.

. Wrote and stated procedure requirements that would be ISO

Compliant. (through power point)

. Did Incoming inspections from mechanical parts to electrical

parts and components.

. Troubled shoot problems that showed up on the production line

(electrical, mechanical, software)

. Did returns of goods to determine if defect or issue was

customer induced.

. Did final inspection of assemblies shipping and final

inspection of high dollar shipments.

A written recommendation can be supplied upon request

April 2013--July 2013 Cornell Forge Chicago

IL

Quality Engineer

. Re-vamped Quality manual, which was not complete and not

formatted correctly. Manual was not done in 15 years.

. Wrote policy and procedures based on companies intention and

documented education documents that was not complete or

missing for operator competency, and document company product

trace ability, Wrote and stated procedure requirements that

would be ISO Compliant.

. Set-up and verified QA policy.

. Company forms and documents was not recorded properly or

current, I went through and discarded obsolete documents and

created and logged all current documents to meet ISO

compliance.

. Created a calibration system and log that would meet ISO

compliance.

. Documented special processes that company failed to do for

ISO compliance.

. Cleaned up over thirty Corrective actions that had been

issued but nothing was done to get them closed.

. Over twelve corrective actions from ISO audits where not

followed up and closed properly.

. Was hired to get company past an ISO audit, the company had

failed miserably in prior audits, company was in risk of

having a full audit and certification pulled. Results:

Company passed with one miner (for internal auditor

competency) Which was the best in ten plus years, The ISO

auditor had audit this company for many years and stated out

of all his observation this was one of the best audits the

company has had. Auditors name is Glenn Anderson From SRI.

A written recommendation can be supplied upon request

October 2010 - May 2011 LB Steel LLC Chicago

Heights/ Harvey, IL

Quality Assurance Engineer

. Laser tracker operator with cam2Q software

. Faro arm operator with cam 2Q software

. Develop QC Standards for Chicago Heights Plant (machine logs,

inspection sheets inventory tracking, setting up ppap

process, used Production Leveling used Kanban principles to

limit waist, in programming, machining, tooling to be

optimized. Documenting the process for ISO certification,

setting up process flows and procedural flows to streamline

structural flow of how operators proceed in non compliance

parts, in machine malfunctions, ect;

. Quality inspection of out going parts incoming material,

. Maintain, repair and up keep on inspection equipment (bore

gages, mics calipers, probes, laser tracker and Faro. )

. GD&T tolerance,

. Blue print reading

. Inspection of welding

. Inspection of assembly

1994 -June 19, 2008 Tri-Star Engineering Elk

Grove Village, IL

Engineering/Purchasing/QC

. Purchasing and forecasting, Raw Materials, with MRP/JIT

. Quality Control of incoming material, Size, Concentricity,

Cylindricity, Perpendicularity.

. Quoted material out sourced and choreographed lead times.

. Created purchase orders with a contract of compliance that

vendors had to meet.

. Company Representative for outside vendors

. Created/maintained inventory Control Program.

. Created a Recycling program.

. Created/maintained Vendor database reliability, cost

effectiveness, and efficiency.

. Created prints for out source vendors, shop prints, fixtures.

. Inspection /Evaluation, for the purpose of repairing,

incoming customer tooling.

. Created routes and quoted time for the process of repairing

tools.

. Worked closely with employees on floor to resolved questions.

. Account inventory control, prepare receipts and receivables

of incoming material imputed cost and dates received for

payables, coding of each item for company taxes purpose.

. Resolved Machine breakdowns with replacement parts and

procure outdated or obscured parts for in house machines.

. Research data on customer requests or requirements for new

tooling via vendor contacts and internet

. Review Closings when job cost exceeded quoted price. Review

the job and find where and why job exceeded cost.

. Did time and attendance for employees on the floor.

. Computer Repair; Unix base terminals are used to have

Employees clock in and out on jobs and operations being done;

terminals would need to be removed, setup and re-programmed

to read bar coded System. Systems at time needed to be re-set

or unlocked from employee error .

. General Manufacturing Paper work. Material requirements,

commitments, picking lists and issues, running of daily

registers to establish material cost to jobs. Creating

inventory codes for new items being added. Maintained spread

sheets on consumable items like gages and bushings and

grinding pins that wear and don't comply. Replace items that

go out of compliance.

. Maintain and update Company library, various sources that

supply tools, components and material, replace outdated

material with current information, archive material that is

important reference and educational materials.

. Computer office systems, Windows, Microsoft office, Word,

Excel, UNIX, Corel, WordPerfect Office Suite, Office 2000,

Adobe.

. Inventory control, cycle counting, rotating, and year end.

. Customer Service

. Accounting.

. Quoting.

. Quality control: Inspection of incoming material,

Certification of compliance.

. Optical comparators, tool analyzers, and surface finishes

. Fluent in Precision hand measuring tools: Certification,

maintenance, repair.

. Reads and understands Blue prints with Geometric tolerance.

. GD&T training and understanding of tolerance zone, stackable

tolerances and bonus tolerance

. Mechanical Aptitude, understands servos, gears, shafts and

other electrical components in need of repair or service.

. Manufacturing knowledge of the process of Carbide Performs,

Blanks, and standards.

. Manufacturing knowledge of the process of Heat Treat

Processes, High Speed, Tool steels, Exotics, and Aluminum.

. Manufacturing knowledge of the process of Diamond and Borazon

wheel, as well as Abrasive wheels.

. Manufacturing knowledge of the process of Material coating,

such as TiN, ZrN, TiALN,TiCn

. Manufacturing knowledge of the process of Welding Tig, and

Mig and Brazing. and Cutting.

. Manufacturing knowledge of the process of EDM

. ISO and QS knowledge of compliance process, procedural

process and certification process.

. APICS Certified; Inventory Control, MRP/JIT (Material

Requirements planning w/ Just in Time Training), Master

Planning. KANBAN systems and kaizen philosophy

. TMA Certified: CNC Programming, Manufacturing Process,

Planning, Design Manufacturing process, Heat Treatment,

Diamond and Borazon Wheels, Standards, and custom design;

Certification of Standard Tungsten carbide and Special

custom Preform's, Ceramic inserts, PVD, PCD and BZN inserts.

. Borland's Pascal/Borland Cobalt.

. CNC Programming.

. Brazing; Oxygen and Acetylene setup.

. CNC Grinding, Milling, and setup Operations

. Setup ISO process, and standards to get company ISO

certified.

1993 -1994 OKK USA Corporation Glendale

Heights, IL

Field Service Engineer

. Installation, set-up and repair of CNC machining centers.

. Customer service

. Read blue prints, electrical, pneumatic and hydraulic prints

as well

. Mechanical Aptitude, understands servos, gears, shafts and

other electrical components in need of repair or service

1992 -1993 Enco Manufacturing, Company

Chicago, IL

Customer Service Engineer

. Diagnose and solve customer inquires re: electrical,

structural, and fabrication processes.

. Contact and arrange service technicians throughout the United

States.

. Was chosen to represent company in the international machine

trades shows.

. Mechanical Aptitude, understands servos, gears, shafts and

other electrical components in need of repair or service

. Customer service

. Contributed to 30% increase in sales volume

. Machine assembly prints and electrical prints

1991 -1992 Colbourne Corporation

Glenview, IL

Assistant Production Manager

. Streamlined union shop for productivity.

. Choreograph lead-time and delivery schedule of materials.

. Quality Control of in house fabrication and out sourced

material.

. Did production scheduling and maintained deadlines

. Read blue prints, electrical, and hydraulic prints

. APICS certification, JIT, MRP, master planning

. Inspect welding

. Inspect assembly

. Over saw coatings and sanitizing of equipment to meet with

FDA regulations.

1986 -1990 Great Lakes Tool Company

Woodale, IL

Machine Tool Maker/Grinder

. Apprentice to tool maker

. Created form tools from blue prints

. Tool sharpening knowledge

. Brazing and welding Oxygen and Acetylene set-up

. Maintenance, troubleshooting of machines

. Purchasing supplies for my department

. Read blue prints

. Worked with Precision tools like micrometers, ID,OD

Specialty mics; indicators, bore gages

Education:

2006-2009 University of Canterbury

Cheshire

United Kingdom

. Bachelor of Computer Science Graduated September 14,

2009

. Pursuing education for my Masters Degree

2001. Triton College in conjunction w/ Oakton Community

College and TMA

Des Plaines, IL

. TMA Machinist Certification ( A three year program for

certification)

. VICA vocational Industrial Chapters of America

1993. Oakton Community College Des

Plaines, IL

. APICS Certification ( A two year program for certification)

. MRP/ JIT (Material Requirement planning and Just in time

(JIT), Master Planning, Inventory Control, Business

management)

1987-1990 DeVry Institute of Technology

Chicago, IL

. Associates in Computer Science

. Computer Programming

Organizations:

. Tooling Manufacturing Association (TMA)

. Vocational Industrial Chapters of America (VICA)

. American Production and Inventory Control Society (APICS)

. Audio engineering society (AES)

. Society of Professional Audio Recording Services (SPARS)

. United States Bowling Congress (USBC)

. Professional Association of diving instructors, Student Certified

by (PADI)

. National Corvette Restoration Society (NCRS)

Certification/Experience:

Experience with ISO: I have fourteen + years (tri-star

engineering) ISO 9000 and 9001 I was a key personnel in getting certified.

I am

A TMA (VICA) graduate; that is the study of manufacturing

principle, ISO compliance, Ansi standards and recognized traceable

standards recognized by ISO origination. I am a Certified

machinist under the VICA (to truly understand what this certification is

you

need to research all that it teaches and what it takes to get

certified)

VICA: VICA is the European standard Machinist are certified

through. It is a recognized institute by ISO and ANSI and established

leaders in the field of machining and manufacturing and quality.

TS-16949 Is ISO certification for automotive industries its

focus is on supply chain and defect prevention. In ISO 2008 TS-16949

became a separate and specific certification. Until then it was

part of ISO 9001. ISO 2008 has made some wording issues in

certification issue. ISO still Reverts back to ISO 9001

definitions in such cases.

TRI- Star Engineering an employer that i worked for almost fifteen

years is a supplier for automotive industry, they supply production

tooling to tier suppliers who produce actual components. Like

intake manifold, valve covers, trans casing. Automotive leaders like

Chrysler, Ford, Honda, and Toyota. Purchase tooling from Tri-Star

and instruct what tool combination they want, how many pieces/cycle

rates. Tri-star does the support, documentation. Whereby we do

root cause, chip analysis, reverse engineering. we supplied all the

documentation to comply with manufacturing specs. We did all

reports analysis to comply with ISO requirement and documentation.

Certification for compliance we did APQP, PPAP.

PPAP's APQP I have close to fifteen years of experience and

developing, certifying and documenting results. If that is not enough

experience then I don't know what else to tell you.

SPC, Statistical Principles. TMA taught principles and exposed me

to the principles but no actual on hand experience. This is a

manufacturing production process. for high volume

My experience is High precession, low volume production with

little to no waste (that is lean manufacturing) in a job shop environment

(quick changes, fast pace, handle multiple problems

simultaneously)

Tooling and Manufacturing association: When I took it it was three

years to get certified. It now is a four-year program that teaches the

principles of lean manufacturing; six sigma is a requirement, as

Control plans, FEMEA'S Root cause analysis. These are key aspects for

graduation. As well as material understanding, marching

principles, inspection principles, GD&T, Design, Programming. And many key

skills that employers want their employees to understand, create,

and developed better. The cortication also teaches JIT, Kanban, MRP,

master planning understanding What these process are and

understand the Kaizen philosophy that these principles came from.

APICS Certification in MRP, JIT, Master Planning and inventory

management.

Contact this candidate