Customer Service Representative

To the hiring department

Please review the attached resume. I have experience in UPS World Ship. Also have

many years in payable/receivable dept. My duties include the following answered

emails that include tech support, & all other related customer service questions. I

performed other duties for example, accounts payables, receivables, new hire packets,

& interviews. One other important task that was part of my everyday performance was,

the shipping, which our company shipped on a daily basis & use UPS World Ship. With

this, I have over 3 years with using this software. Please feel free to contact me if you

need more information on my past experience. Also I would like to mention that I do

have experience w/RMA's. I was in charge of all warranties from my past employer, &

have experience in QB, & Great Plains software. My salary that I am requesting is

$13.25 an hour. My last employer was paying me that same salary as well. Here are my

current contact telephone #’s cell# 714-***-****, & hm# 714-***-****.

Thank you for your time & interest in my reviewing my resume,

Ms. Jennifer Uribe

JENNIFER M. URIBE

637 N. Beverly Dr.

Fullerton, CA 92833

Phone: 562-***-****

E-mail: ***********@*******.***

Job Objective: Offering 16 years of customer service experience; my most recent job skills will include, answering

multi-phone lines, experience in coding, medical billing retail and some clerical office work.

Payroll/Bookkeeper, 10 Months Experience

Customer Service Representative, 16 Years’ Experience

File Clerk, 8 Years’ Experience

Retail Store Manager Trainee, 6 Years’ Experience

E xperience:

Job Title: A ccounting Clerk, Sales Mgr., Shipping Supervisor

E mployer: Samson Motorcycle Products, Brea, CA & Sturgis SD.

Dates: 4/11 to 5/14

Length: 3 y ears 2 months

Duties: Receptionist, filing, answer incoming call, accounts payables, accounts receivables, sales, tech support,

and warranty dept. Shipping w/UPS World ship. Dealer Development., Setting up Dealers for a dealer

account. Also experience with QB, Great Plains, USPS & EBay online sales.

Job Title: Receptionist/Call Center Rep.

E mployer: H&R Block, Santa Ana, CA.

Dates: 12/00 to 4/12

Duties: A NSWERED ALL INCOMING CALLS, SCHEDULED APPOINTMENTS, AND PROVIDE

CUSTOMER SERVICE. THIS A SEASONAL POSITION. EMPLOYED FOR HR BLOCK EVERY

TAX SEASON, FROM DECEMBER THRU APRIL.

Job Title: Customer Service Rep.

E mployer: Sherwood Shutters, Orange, CA

Dates: 5/06 to 10/07

Duties: Set Appointments To install custom made shutters. Also set repair appointments and answer all

questions about our shutters. We also sent out paint samples, staples, and anything we can do by mail.

Job Title: Payroll/Bookkeeper

E mployer: H&R Block, Lake Forest, CA

Dates: 6/04 to 12/04

Duties: Correct missing wages, replacing lost or stolen checks, re-hiring prior employees for new tax season.

Corrected all incorrect payroll including wrong pay rate.

E mployer: EDC SERVICES CORP., Ontario, California

Job Title: A ctivator/Customer Service

Duties: American Express rep., working w/merchants to add American express to their terminals. Call

merchants providers that process their credit card payments into their bank accounts.

E ducation: High School/GED

Nogales High School

1234 Northom Ave.

La Puente, California 91746

CA Driver’s

C (passenger car)

License Class:

Willing to relocate: Yes

Additional Comments: I also had a position w/a law office that handles collections. Have some knowledge w/collections &

other office assignments. I am a team player, and very friendly, dependable and outgoing. I also want to

state that in available for any overtime.

References: A vailable on request

Contact this candidate