Manager Customer Service
Resume:
FRANKLIN ABRIL MONCAYO
RESUME
******@*******.*** / (407) 545- 9305
FRANKLIN ABRIL MONCAYO
OVIEDO FL, 32765
Home: (407) 633- 8394 / Mobile: 407-***-****
Languages: English, Spanish and (French (basic))
Computer skills: Word, Excel, Power Point, Adobe
OBJETIVE
Join any interactive Company where I can use my experience and education to help the
company meet and surpass its goals, I am ready to learn new things and implement them for the
betterment of the business.
WORK EXPERIENCE
A lot years of experience of Customer Service Management, excellent written and verbal
communication skills, that includes Pay rolls, reports and schedules. Handle customer
inquiries, complaints, billing questions and payment extension/service requests. Calm angry
customers, repair trust, locate resources for problem resolution and design best-option
solutions. Interface daily with internal partners in accounting, field services, new business,
operations and consumer affairs division
Highly skilled in installing, repairing and troubleshooting computer hardware and
peripherals
RESUME- FRANKLIN ABRIL
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EMPLOYMENT HISTORY
-2010-2015 PLAYGROUND POKER CLUB Montreal, Canada
Position Account Manager (5 years)
As an Account Manager of Valet Parking Operations, I was responsible for
supervising and developing a team of associates to provide exceptional service to
our clients. I motivated and coached associates to meet the site and company
goals. Ensuring exceptional quality of service that provided to our customers, for
me this is the primary goal for new or stablishes account operations.
My duties and responsibilities was to Supervise and develop hourly valet
associates, Resolve customer issues, inquiries, or disputes that require
resolution/decisions, Monitor associate productivity statistics.
• Review associate schedule requests and analyze associate coverage to ensure
scheduling meets required business needs.
• Complete daily reporting requirements timely and accurately.
• Effectively manage positive associate and peer relations.
• Oversee and/or conduct associate technical training and educate associates
regarding Company goals and objectives.
• Recruit, interview, make hiring decisions and extend employment offers.
• Ensure associate compliance with company policies and procedures.
RESUME- FRANKLIN ABRIL
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- 1998-2010 pk1 Miami, Florida
Position: Location Manager and Zone Manager (12 years)
As Valet Manager I was in charge of the formation of excellent conduct of the valet
attendants for best results in customer service. I reviewed the schedules periodically to
ensure scheduling to accomplish the required business needs. Responsible for monthly
billing, outstanding invoices, sales reports and revenue recognition. Responsible for
processing payroll of 10 employees including timesheets, payroll, reports and resolve
complains and incidents according Park One’s Policy; also, add new employees in the
ADP payroll system. I worked with the accounting department to update the books
general entries and submissions to the accounting program.
-2005-2010 MYSTIC POINTE TOWER Aventura, Florida
Position: Technician Computer (5 years)
Repair of computers, configuration of security of networks and repair of alarm system
of the building with independent control of access, Service Virus Removal and
Protection Anti-virus Program Installation PC Troubleshooting Data Backup Software
Installation Virus Removal and Repairs Anti-spam software Installation, PC Hardware
Installation, Document Scanning Services, Translation English to Spanish.
RESUME- FRANKLIN ABRIL
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-2005-2010 GIGAMASTER INC
Position: Sales Manager (5 years) Weston, Florida
Control and add products to the website, collections and complaints
Arrangements, verification of quality, packaging and shipping, Tracking of orders,
Inventory control, Material handling of the goods from service-center, Documentary
registration of process of transportation.
-1996- 1998 SODAK GAME INT’ HOTEL CASINO CROWNE PLAZA
Position: Floor Manager Casino (2 1/2 years)
Customer control, verification of income and expenses on gaming
tables, control the personnel, authorization of payments to our clients.
Enforced the procedures of each game. Monitored the games for fills and credits.
Tracked player activity and developed relationships with players. Managed, directed and
supervised the overall operation of assigned area in compliance with established policies.
RESUME- FRANKLIN ABRIL
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EDUCATION:
ELEMENTARY
Elementary municipal: Eugenio Espejo 1981 to 1987
HIGH SCHOOL
High School Tehodoro Wolf Anderson 1987 to 1990
High School Central Technical 1990 to 1994
High school Jamaica of New York 1994 to 1995
UNIVERSITY
Universidad Central del Ecuador 1995 to 1998
MEDICAL TECHNOLOGY
TECHNICAL INSTRUCTION
Universite Concordia, Montreal Canada 2010 to 2012
Computer and Electronics Engineering Technology
Available: Any Position. Any Shift, Full Time
Contact this candidate