Customer Service Assistant

Linda M. Gress

*** *** ****** ****: (***) *** - *123

Faison, NC 28341 Email: ******.**@*****.***

OBJECTIVE Obtain a challenging position where I can utilize my skills, gain new skills, and contribute to your

organization.

QUALIFICATION/ SKILLS

I am a self-starter, with strong abilities to work independently yet as part of a team. I multi-task with good problem solving skills,

resourceful, possess excellent communication and organization skills.

Proficiencies include, but are not limited to G.E. Centricity RIS Imagecast 10.8 UP3, Medipac – EXTRA! Xtreme 8.0 SPI, Epic

Hyperspace 2014, OBGYN Ultrasound Information System ver. 8.4, Upay, MS Office 2010, Word, Excel, PowerPoint & Access,

Internet, MS Windows, Photoshop CS5, and many others. MS Office Communicator 2007 R2 ver 3.5.6907.244, ISS Lync 2010,

Avaya One 2.5, answer phones, general, advanced office skills, and ability to assume a leadership role in the absence of

immediate supervision.

EXPERIENCE

Clinical Support III Central Scheduling Mercy and Magee Women’s Hospitals of UPMC 12/2008 – 07/2010 and

06/2014 – 03/2015

Duties include but are not restricted providing general clerical support and serve as a resource individual for imaging services.

Support personnel possess an in-depth knowledge of specific department functions (i.e. scheduling, Mammography,

Radiology, Nuclear Medicine, Fluoroscopy, MRI, CT, image file maintenance, etc

Performed all other duties as assigned and assisted in training of new employees.

Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth

knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)

Interact with patients, family members, staff members and healthcare professionals. Problem solve; utilizing independent

judgment.

Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service

based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and

assistance to patients.

Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.

Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.

Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess

knowledge of pre-authorization requirements for imaging procedures.

Utilize computer system to enter, retrieve, edit and print data as required.

Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and

miscellaneous forms as required.

Clinical Support III Ob / Gyn Ultrasound Front Desk Magee Women’s Hospital of UPMC 07/2010 –

06/2014

Responsibilities included receiving patients with a positive and welcoming disposition, providing clerical / technical support

and serve as a resource individual for a variety of inquiries. Support patients and personnel while possessing an in-depth

knowledge of the department functions (i.e. scheduling, document scanning, departmental coordinating, etc)

Interact directly with patients, family members, staff members and healthcare professionals; problem solve utilizing

independent judgment

Obtain information and schedule examination appointments; utilizing judgment in determining appropriate levels of service

based on clinical needs, and furnished preparatory examination instructions and assistance to patients

Answered work area telephones, schedule add-ons, intake patients (i.e. ER, Inpatients), and triaged calls as appropriate

Performed all other duties as assigned and assisted in training of new employees.

Owner / Trade Assistant eBay 2000 – 2012

Duties include but are not restricted to internet research of item to be listed, picture taking and formatting with Photoshop

CS2.

Uploads to an imaging host, and complete preparation and launching of each an ever auction.

Linda M. Gress

609 Oak Street Cell: (412) 860 - 5123

Faison, NC 28341 Email: ******.**@*****.***

Responsibilities also include all customer service via email and other sources. In addition, handle all postage, shipping, and

handling which includes international sales.

Kitchen Assistant Manager / Cook Malone’s Irish Pub, Malone’s Too, and Saloon on the Strip 10/2005 –

10/2008

Duties include but are not restricted to cooking for the public, food prep, inventory management, and more.

Assisted the Kitchen Manager in all aspect of supervision in all three locations, including shipping and receiving of goods,

inventory, and scheduling, along with communication between all restaurants to provide necessities.

Independent Contractor West Corporation 12/2005 –

06/2006

Projects were long term and seasonal. Responsibilities included handling incoming calls for a variety of the nation’s premier

companies. These included wireless, retail, Internet, restaurant, and other industries. In addition I handled customer service

calls, sales, and order processing.

Administrative Assistant - Admissions Act 1 Personnel Service @ E.D.M.C., Pittsburgh, PA 01/2005 – 10/2005

Responsibilities included providing administrative support to the Vice President of Admissions and High School Group by

assisting with administrative procedures, and departmental projects.

Generate weekly and monthly spreadsheets for Admissions Directors, Assistant Directors, Readmissions, and Coordinators.

Track all hires, terminations, certifications, and Intranet test results for several hundred staff members.

Provide assistance with projects, scholarships, and special events. Answers telephones, including reception desk coverage

when needed. Perform routine clerical duties as assigned. Maintain correspondence, files, information databases, and other

tracking systems as necessary.

Assist with travel needs such as flights, hotels, and car rentals via Expedia, Gateway travel, etc. as needed. In addition,

assisted with itineraries and memos for training and conference preparation.

Researched school information on the Internet for documentation purpose. Proofread and research data via the internet for

information and training manuals.

Performs special projects as assigned such as: media reproduction setups, copy, collate, and binding of documents, data

checking, etc. taking responsibility for outcomes of such projects.

REFERENCES Upon request

Contact this candidate