Customer Service Manager

TODD M. SCHULTZE

*** ******* ****** *****, ** 601**-***-*** 1703 T ***********@*****.***

I am a Production Supervisor with over 15 years of experiencing managing daily operations of a production unit and actively assisting, or

providing directions to subordinates as required, ensuring compliancy with customer requirements as well as regulatory standards within the

industry. I’m a dynamic leader who drives success and directs high producing teams while developing employee loyalty. I have extensive

knowledge in cost reductions, process improvement and managing in a union environment. I am looking for a company where I can utilize my

skills to improve the production, proficiency and profitability of the company.

Areas of Expertise:

• Hands on Supervisory Skills • Workplace Safety • 5S

• Continuous Process Improvement • Cost Control • Coaching and Mentoring

• Single Piece Flow • NADCAP • Project Management

• Quality Control • Problem Solving • Root Cause & Corrective Action

Career Experience:

Chicago Extruded Metals, Cicero, IL 6/12 – 4/15

Sr. Casting Manager

• Managed 12 union employees, on 3 production shifts in multiple foundry departments manufacturing several different copper and aluminum

alloys.

• Determined production schedules based on raw goods availability, machine contamination and mold table changes.

• Worked closely with the metallurgist on raw good standards, chemistry problems and developing a greener foot print.

• Develop processes bringing the company closer to AS9100 aerospace standards in which improved quality, on time delivery, reduction of

lost production time and raw material waste.

• Partnered with the purchasing department to implement new processes to reduce costs by adding foundry supplies to the tool crib,

implemented service PO requirement for each individual job by an outside contractor.

• Assisted in developing and implementing a daily matrix which tracks productions costs and ensures more accurate month end accounting.

Northstar Aerospace, Bedford Park, IL 8/08 3/12

1st shift Production Supervisor

• Supervised 20 union employees in the heat treat, plating, met lab and blasting departments, ensuring the production schedule was followed,

resolving production issues, and tracking high priority orders to completion.

• Partnered with the Department of Defense to resolve discrepancies in manufacturing and answer corrective action reports, as well as,

disposition of defective products.

• Developed and implemented Kanban system in the tool crib, in which, increased productivity by ensuring productions supplies were readily

available.

• Prepared and worked with NADCAP auditors.

• Reported CPI and manufacturing constraints, including correction actions, to senior leadership on a daily/weekly basis.

• Presented production statistics at quarterly customer reviews.

2nd shift Production Supervisor

• Supervised 9 union employees on day to day operation and production of 4 departments.

• Developed and implemented daily production schedule synchronizing manufacturing flow between 4 departments, coordinating priority jobs

between 3 shifts/departments ensuring product completion of customer delivery dates.

• Partnered with vendors to create maintenance and calibration schedules to reduce down time.

Blue Water Thermal/Hi Temp., North Lake, IL 10/04 2/08

2 & 3 Shift Production Supervisor

nd rd

• Supervised 26 2nd shift and 16 3 shift union employees on day to day operation in the heat treating and plating facility.

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• Met with department leads, plating manager and shipping manager to review daily production schedules and verify late deliveries.

• Developed and implemented daily production schedule synchronizing heat treat and plating of fasteners and castings.

• Provided daily finished pounds and lost time report to Quality Manager.

• Resolved issues with equipment and maintenance problems and helped identify products that did not meet customer specifications.

Acting Customer Service Representative

• Provided temporary supervision over the customer service desk while replacement was found.

• Worked with clients and sales reps to determine order status and cut ins when critically necessary.

• Developed and implemented cut in expedite fee increasing revenue and reducing lost production and change over time.

• Identified, researched and recommended a system to measure and increase on time delivery from 60 to 80%.

TODD M. SCHULTZE

634 Hampton Circle Elgin, IL 601**-***-*** 1703 T ***********@*****.***

Dimension Molding, Addison, IL 9/02 – 9/03

Shipping Manager

• Developed an inventory storage system that allows for easier storage and picking of raw and finished goods.

• Implemented a cycle count program improving the finished goods accuracy from 45 to 90% within six months.

• Created a customer order pick system allowing for faster turn around and tracking of employee performance.

• Worked closely with customer service to ensure customer satisfaction by meeting deadlines and special handling requirements for local and

long distance customers.

Polyone Corporation, Elk Grove Village, IL 9/99 – 6/02

Shipping Supervisor

• Supervised 5 employees and responsible for shipping and receiving and the stocking of raw and finished goods.

• Negotiated lower shipping rates with trucking companies.

• Developed a flow between production and the QC lab to ensure dock date requirements were met.

• Responded to Customer Corrective Action Reports in accordance with ISO standards.

• Improved employee safety in order to meet OSHA requirements.

Production Supervisor

• Supervised 20 employees in the extrusion and dry color blending departments, organizing and reviewing daily line assignments to verify

orders to guarantee customer satisfaction and inventory control.

• Helped implement a process flow between the manufacturing, quality control and shipping departments, allowing for faster turnaround on

customer orders.

• Created a new storage system for finished and raw materials, which reduced man hours and improved the overall shipping process.

Coronado Paints, Premier Division, Elk Grove Village, IL 4/91 – 9/99

Production Supervisor

• Supervised 15 employees and overseeing several aspects of production, including shading, batch making and the filling departments

ensuring critical production deadlines was met.

Batch Processor

• Maintained continuous operation of three high speed mixers to produce between 1,800 and 2,000 gallons of latex exterior and interior house

paints a day.

• Through process improvements and direct motivation brought down the overtime rates by 50%.

• Worked closely with lab to correct imperfections.

Jordan Paints, Inc., Forest Park, IL 11/89 4/91

Batch Processor

• Responsible for weighing all powders, pigments, resin and solvents used in batch processing of industrial paints used for government

contracts.

Valspar Corporation, Wheeling, IL 3/89 11/89

Batch Processor

• Responsible for working with stagers and the meter room to complete daily batches of up to 1,400 gallons of water based paints, operating

two or three tanks at one time.

John L. Armitage & Co., Elk Grove Village, IL 5/86 3/89

Batch Processor

• Responsible for processing industrial paints and chemical coatings. Also helped in the operation of roller mill, filling, transfers with light

responsibility in the lab

Shipping & Receiving

• Forklift operator

EDUCATION:

• “Survey of Heat Treat Principle and Practices” Certificate of Completion, Heat Training Network, 2/27/07

• “Great Manger Program” The Gallup School of Management, 9/19/2000

• “Color and Color Control” Certificate of Completion, The University of Wisconsin – Milwaukee, 4/2 3/97

• Hoffman Estates High School, Hoffman Estates Illinois

Letters of recommendations and references available upon request

Contact this candidate