Sales Customer Service
Resume:
John Martens
Palm Beach Gardens, Florida, 33410 United States
********@*******.***
Looking for a job that utilizes my skill set and past sales experience
Professional Experience
Cellular sales Verizon wireless, Jupiter, Florida 33410
Account Manager, August 2013-present
Analyze customer accounts to utilize service and save money monthly
Provide excellent customer service to in-store traffic and in-bound calls
Give instructions and set up each device purchased
Assist other reps in any issues that arise on a day to day basis
Fairway Physical Therapy, Palm Beach Gardens, Florida United States
Rehabilitation Technician, Nov 2011 – May 2013
• Encourage patients by explaining progress
• Instruct, motivate, safeguard, or assist patients practicing exercises or functional activities, under
direction of medical staff
• Confer with physical therapy staff or others to discuss and evaluate patient information for planning,
modifying, or coordinating treatment.
• Observe patients during treatment to compile and evaluate data on patients' responses and
progress and report to physical therapist.
Jimmy John's Gourmet Sandwiches, Jupiter, Florida United States
Shift Manager, May 2008 – Nov 2011
• Coordinate or participate in promotional activities or trade shows, working with developers,
advertisers, or production managers, to market products or services.
• Oversee activities directly related to making products or providing services..
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those
personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads as
required.
Sparta Marketing, West Palm Beach, Florida United States
Sales Associate, Sep 2005 – Dec 2008
• Study the objectives, promotional policies, or needs of organizations to develop public relations
strategies that will influence public opinion or promote ideas, products, or service
• Establish or maintain cooperative relationships with representatives of community, consumer,
employee, or public interest group
• Confer with other managers to identify trends or key group interests or concerns or to provide advice
on business decisions.
• Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service
awareness or to promote goodwill.
• Develop marketing campaigns for environmental technologies or services.
• Collect money from customers, make change, and record transactions on customer receipts.
• Listen to and resolve customers' complaints regarding products or services.
• Inform regular customers of new products or services and price changes.
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
Education
Jupiter Community High School, Jupiter, Florida United States
High School Diploma, Aug 2005
Palm Beach State University, Palm Beach Gardens, Florida United States
Completed coursework towards High School Diploma, Aug 2010
Majored in Marine Biology
South University, West Palm Beach, Florida United States
Expected graduation, Oct 2015
Enrolled in PTA program
Additional Skills
• Communication: writes clearly and concisely, speaks effectively, listens attentively, openly expresses
ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others,
provides well-thought out solutions, gathers appropriate information
• Interpersonal Skills: works well with others, sensitive, supportive, motivates others, shares credit,
counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts
responsibility
• Organizational Skills: handles details, coordinates tasks, punctual, manages projects effectively, meets
deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks
• Management Skills: leads groups, teaches/trains/instructs, counsels/coaches, manages conflict,
delegates responsibility, makes decisions, directs others, implements decisions, enforces policies, takes
charge.
Contact this candidate