Customer Service Manager

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Eric D. Harstad

*** ****** **** *

Hudson, WI 54016

[715] 603-5300

***************@*****.***

OBJECTIVE: A position utilizing training, experience and skills in a

variety of trades essential to providing comprehensive, state-of-

the-art interior and exterior facility maintenance.

The ideal position would draw on the ability to be an enthusiastic and

dedicated team player, to use communication and common sense to resolve

conflicts in a diplomatic manner, as well as apply those skills to working

with clients in customer service related interactions. My approach is based

on what my experience has taught me about the importance relationship

building in representing a company in a personal manner as well as in the

most positive light. These skills have been honed through working in sales,

retail management, coordination and supervision of sub-contractors, and

working well with co-workers; construction project estimation, floor

covering calculation, inventory control and purchasing; all of which have

involved leading the customer to the conclusion that our company can offer

them personal service as well as quality products and competent

workmanship.

PROFILE: Conscientious, independent, self-starter, responsible and

consistently dependable, efficient as well as analyzing the process in

order to develop and implement operations that are even more efficient;

maximize use of time through good time management skills; supportive of the

efforts and ideas of others while adding new ideas via a team approach;

articulate and patient in teaching and explaining new processes to others,

natural manner of making others feet cared about and respected, problem

solving skills and ability to think on my feel, ambitious sales approach

without making clients feel pressured through sharing legitimate

information related to a good knowledge of the trades in general - not just

what is necessary to know to sell a product.

EDUCATION: University of MN-Duluth: Business Management 1979-1982

Orono High School - Orono,MN 1979

EXPERIENCE: Self-Employed: 2013 - present

Ceramic tile setter, general handy-man responsible for coordinating

residential remodeling projects including preparing estimates, purchasing

materials, and providing labor to complete the job in a timely manner and

to the customers' satisfaction.

Kinnic Falls ADA Services: 2012-2013

Facilities Manager - Responsible for coordination of 7 acre facility

maintenance program for 2 separate building including inventory control,

budgeting, supervision and hiring of sub-contractors, purchasing,

responsible for making independent decisions regarding prioritization of

highly varied responsibilities dealing with both people and facility

management.

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Kinnic Falls ADA Services: 2011- 2012

Unit Technical Supervisor - Administered medication and other

interventions as needed, to clients, including crisis response based on

extensive training in safety, first aid, response to environmental crisis,

certified in fire-protection training, supervision responsibilities for 44

clients including crisis response and transportation.

Croix Custom Homes: 2008-2011

Supervision of Model Homes Open Houses including sales and other related

duties as assigned which included administrative tasks and providing

assistance in a variety of areas related to the construction trades.

Croix Counseling & Psychology 2009-2013

Responsible for interior and exterior facility maintenance including

purchasing required inventory for maintenance of 7 office complex.

Self-Employed: 2006 - 2011

Project coordinator for various residential and commercial construction,

building, and remodeling.

Carpet Center Inc. 2000-2006

Estimation of floor covering, inventory control, retail sales, store

manager, customer service, debt collection, project coordination between

sub-contractors and general contractors, purchasing and stock management.

Diamond Carpet 1998-1999

Mill Direct Sales Representative, Territorial Manager

responsible for serving 200 stores in WI, MN, Iowa

Fed T. Lowy Distributors, Inc. 1989-1998

Wholesale Distributor, Territorial Manager responsible for

serving 120 stores in WI MN, & N. Michigan

Carpet Center Inc. 1985-1989

Estimation of floor covering, retail sales, customer

service and debt collection, project

coordination between sub-contractors and general contractors, inventory

control, purchasing and stock management.

REFERENCES: Available upon request

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