Customer Service High School

Location:

Posted:

May 29, 2015

Jennifer Leibnitzer-Landgren

OBJECTIVE: To enhance my current skills and obtain the opportunity for personal and professional growth and advancement

PROFESSIONAL EXPERIENCE

Teleperfomance – AT&T Wireless Service North Lauderdale, FL

November 2014 – February 2015, Customer Service AT&T Wireless

• Assisted customers with billing questions

• Assessed plan needs and recommended plan upgrades if necessary

• Assisted in troubleshooting with cell phone issues

American Express - Global Credit Administration Plantation, FL

2008 – April 2014, Payment Program Auto Pay Specialist

• Responsible for establishing subsequent contact with Card Member, verifying the hardship condition through follow up

calls, analysis of Card Member’s financial credit worthiness and make sound credit business decisions

• Ability to set effective work priorities

• Strong knowledge of Global Credit Administration policies and procedures

• Set up repayment plans through the company’s hardship program

• Excellent collection and decision-making skills with strict attention to detail

• Demonstrated ability to work effectively within a team environment as well as independently

• Strong written and verbal communication skills, intrapersonal, and listening skills

• Minimized losses on current accounts while working in fast-paced, multi-task oriented, high-volume, inbound/outbound

service center

• Recommended and implemented solutions to resolve Card Member concerns

• Negotiated alternative solutions where appropriate

• Demonstrated reliability/dependability/flexibility and self-motivated skills

American Express - World Service Plantation, FL

03/2004 - 2008, Telephone Service Center Representative

• Served as an expert to customers by discussing and handling all account inquiries, product and service inquires, complaints

and customer requests

• Demonstrated ability to work in a fast paced service center environment

• Personable and professional at all times, excellent adherence to policy and procedure

EDUCATION

• High School Diploma, Miami High School

NOTEWORTHY

• Positive Outlook

• Detail-orientated

• MS Word, Excel familiar

*References happily available upon request