Benito Ortiz

*** ****** *** • Lake in the Hills, Illinois, 60156 • 312-***-**** • acpxy7@r.postjobfree.com

PROFILE

Engagement Manager and Business Analyst with experience leading new and existing strategic initiatives and

implementation projects with a focus in organizational effectiveness and supporting technologies. A wide-ranging

background running projects and teams with a strong emphasis on requirements gathering, process and workflow

analysis, and change management. Key attributes include ability to work independently and across a variety of

disciplines while focusing on key metrics for success.

• • •

Engagement Management Market Strategy Leadership Management

• • •

Business Analysis Organizational Effectiveness Change Management

PROFESSIONAL EXPERIENCE

B3 COMMUNICATIONS, LLC, Chicago, Illinois 2014 – Current

Product Lifecycle Management & Strategy

Principal:

Managed daily operations, marketing, and partnerships. Activities include requirements elicitation, workflow

analysis, traceability management, cost benefit analysis, project monitoring.

• Engagement with non-for-profit developing marketing strategy, rebranding campaigns, and website redesign.

• eTapestry Cloud CRM scoping, management, requirements gathering, and stakeholder management.

U.S. CELLULAR, Chicago, Illinois 2012 – 2013

$6B Wireless Service Provider

Channel Support Strategy

Reported to Directors, RVP’s, and EVP regarding key multi-market agents representing $1B in annual revenues.

• Engagement Manager for market strategies development and road mapping to execution resulting in new

leadership training and associate training and retention program, agent reorganization and segmentation,

product training in collaboration with partners, optimized GIS marketing, and round table stakeholder group.

• Designed collaboration workshops integrating field support and agents driving change management initiatives.

• Analyzed and designed initiatives that reduced churn by 26% and increased category revenues by up to 300%.

• SalesNow CRM cloud solution scope, requirements gathering, and stakeholder management.

B3 COMMUNICATIONS, LLC, Chicago, Illinois 2009 – 2012

Management & IT Strategy Consulting

Principal

Managed daily operations, marketing, and partnerships. Clientele included wireless industry leader, manufacturing,

and technology startups, and SMB’s.

• Managed crowd sourcing platform of 325K global software architects and developers delivering solutions.

• Developed software solutions from market feasibility, conception, design, and implementation of customized

software and feature augmentation utilizing Agile/Scrum methodology.

• Engagement facilitator in growth strategy for $800M product portfolio in power management manufacturing.

• Engagement manager for prototyping of next gen offerings for leading wireless provider.

NOVACON COMMUNICATIONS, Chicago, Illinois 2004 – 2008

Regional provider of internet, data, and professional services

Operations Manager

Managed daily operations. Product development of data disaster recovery and professional services.

• Renegotiated vendor contracts and facilities infrastructure, reducing operating costs by 50%.

Benito Ortiz Page 2

• Project managed network migration and redesign of n

• Facilitated structuring of company asset sale in 2008.

EDUCATION AND TRAINING

Kellogg School of Management, Northwestern University, Evanston, Illinois 2007 -2009

MBA with concentrations: Finance, Marketing, International Business,

Post graduate courses with concentration in Organizational Effectiveness - 2009-2012

Loyola University of Chicago, Chicago, Illinois 1996-1996

B.S. Biology with concentration in human biology

CERTIFICATIONS:

Project Management Institute Professional Business Analyst (PMI-PBA), License Pending

TECHNICAL SKILLS

Proficient at Microsoft Suite, Sales Force, Visio, CRM, Agile/Scrum, Business Analysis, Project Management,

JAD, SDLC Management, Jira.

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