Customer Service Sales
Resume:
Cynthia L. Robertson
Flowery Branch, GA 30542
******************@*****.***
Professional Summary:
Excellent customer service, with high sales achievements. Detail-oriented, quick learner with over 30 years
experience in aspects of Microsoft Office, QuickBooks Pro 2014 with a variety of other skills.
Work Experience:
Wood Priming Products, LLC/DR Trucking, LLC May 2007 to Present
Oakwood, Georgia Office Manager
Developed customer relations with innovative ways to provide customers with their end product. Responsible for
Accounts Payable and Accounts Receivable, kept customer accounts up to date to achieve prompt payment status.
Interviewed and hired new employees, supervising as many as 15 to 20 employees at a time.
Weyerhaeuaser October 2003 to May 2007
Dacula, GA Inside Sales
Provided inside sales assistance for four outside sales representatives. Interacted with customers daily either over
the telephone or in person to achieve highest seller award for three years while managing a specific product line.
Prefinished Products/Builder Ready Products September 1998 to September 2003
Oakwood, GA Bookkeeper
Interacted with customers and vendors daily either by phone or in person. Provided pricing and other customer
service information as needed. Prepared payroll and inventory adjustments using QuickBooks Pro in addition to
other various job duties.
Reliance Trust Company March 1997 to September 1998
Atlanta, GA Assistant to Trust Officer
Compiled monthly and semi-monthly reports for business development. Prepared, processed payoffs, release of
mortgage documents and collection of delinquent accounts.
Church Security Services/Regal Investments February 1995 to March 1997
Atlanta, GA Department Head
Compiled financial packages to meet State and Federal regulations. Qualified prospective clients for possible
financing. Prepared due diligence and filing of Prospectus with regulatory agencies. Kept detailed information
and filing system for achievement of project completion. Stayed current on NASD, SEC and State regulations.
First Union/Decatur Federal November 1986 to January 1995
Chamblee, GA Assistant Branch Manager
Supervision and training of branch personnel. Traveling to manage/supervise other branches in Managers
absence. Underwriting, processing Consumer and Mortgage loans. Collection of overdraft accounts and
balancing general ledger accounts.
Kentucky Medical Services February 1986 to September 1986
Lexington, KY Key Punch Operator
Posted customer payments, processed customer statements and ran monthly reports.
Bank of Lexington August 1984 to January 1986
Lexington, KY Customer Service Representative
Customer relations and account research.
Rogers Gateway August 1981 to July 1984
Campbellsville, KY Cashier
Customer relations and promotional activities
Education:
Campbellsville College September 1982 to May 1984
Business Administration Associate Degree of Business
Administration
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