Project Manager Management

Henry l. jackson, jr.

*** ******* ***** **********, ** 36111 678-***-****

*****.*********@*****.***

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EXECUTIVE SUMMARY

Ardent professional with over 10 years of experience in combined Human

Resource and administrative functions. Exceptional ability to prioritize

and carryout multiple projects and meet timely deadlines concurrently while

using organizational, time management, analytical and interpersonal

skills. Proficient in administering organizational initiatives by providing

a broad level of employee development and training programs, in addition to

handling complex situations with adeptness and confidentiality.

Education

Jackson State University, jackson, Ms

Bachelor of Science (Biology), May 2000

tROY uNIVERSITY, mONTGOMERY, al

Masters of Science (Human Resource Management), July 2014

Professional Experience

Alabama department of labor, montgomery, AL

Unemployment Compensation Technician, February 2010 - January 2012

Unemployment Compensation Specialist, January 2012 - present

. Processes Benefit Payment Control Cross Match/New Hire Audits for

accurate wage reporting and review and detect fraudulent overpaid

unemployment benefits

. Assists employers with the reporting of New Hires and reporting

requirements through online reporting and tracking systems.

. Provides training and development for current staff in critical areas

through various assessments and feedback.

. Constantly analyze the current workflow process and make the necessary

adjustments and recommendations as needed.

. Project manager of special projects with 3rd party vendors to increase

better work production throughout the department.

. Provides benefits presentations to employers to increase their

knowledge and awareness of timely submitting benefits information.

Employment Security Representative, August 2008 - February 2010

. Handled unemployment benefits inquiries from employers and employees.

. Assisted management and supervisors in reviewing daily reports to

insure timely benefit processing.

. Served as backup to Administrative Assistant in processing bi-monthly

payroll and annual leave reporting.

Employment Security Clerk, November 2006 - August 2008

. Processed unemployment claims through a telephone initial claims

taking system.

. Identified non-separation issues and made determinations as to whether

those issues need to be addressed in regards to benefit processing.

. Input data in database to update benefits records and generated

determinations for eligibility.

Washington Mutual, houston, tx

Operations Analyst, March 2004 - May 2006

. Researched and resolved complex branch issues related to cash

management and employee related issues.

. Provided accurate record keeping and reports for audit and management

requirements.

. Formulated, directed and coordinated HR functions which included

interviewing, on boarding, training and development, payroll, employee

relations and conducting performance reviews.

. Successfully completed company training program to become a certified

trainer for the district.

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