Senior Program Manager

Resume' of Michelle McCarthy

**** ***** **** ********, ** 30068

Phone 404-***-****

*********.***@*****.***

SUMMARY

Results-driven, experienced Senior Program, Product, Project, Implementation and

Process Management professional with over 20 years of solid Business and Information

Technology experience working across a wide range of international industries

including; Retail, Wholesale, Manufacturing, Rental, Education, Consumer Goods, Food

& Beverage, Hospitality, Construction, Distribution, Independent Film Production,

Banking, Collections, Bankruptcy Law, Staffing/Recruitment/HR, Finance, and

Healthcare. ERP and CRM experience to include: Business Process evaluation, SOX

and ISO compliance, Change Management, and Data standardization, integration and

improvement.

.

CAPABILITIES

• Multi-industry, multi-role international business experiences that provide the ability to

bridge the gap between IT and business.

• Strong analytical and problem solving skills with proven solid results.

• Articulates clearly and professionally in a variety of settings, adjusting to match

audience; able to present and explain complex business processes to business,

technical, and C-level audiences.

• Manages large program/project/enterprise portfolios, cross functional and matrixed

environments, with on and offshore resources using various methodologies.

• Customer service focused, driven for results, strong sense of accountability, delivery

oriented, high standard of integrity, self-motivated, energetic, enthusiastic, and

resourceful.

• Proven ability to collaborate and develop professional business relationships with

teams, partners, and clients within IT and across the business.

EXPERIENCE

05/2013-Present - Home Depot Atlanta, GA

Senior IT Program Manager (Contract) Special Services, Merchandising, Store Systems

and Space Management. Managed roadmap planning, strategies, upgrades,

integrations, enhancements, conversion from Waterfall to Agile related to areas

including Merchandise Space Planning and Store systems. Oversees all PMO,

Financial, IT, Operations, and Business aspects of application planning, design,

development, testing, and deployment.

06/2014- 02/2015 – Genuine Parts/NAPA Atlanta, GA

Senior Program Manager (Contract) –Enterprise level release planning, and

coordinating activities pertaining to technology and business-unit projects for TAMSII

Program supporting all NAPA locations.

Super Bowl XLVII/ XLIX Committee Volunteer New Orleans,

LA/New York City

IT Support team member at the Media Center

05/2012- 05/2013 – Coca-Cola Refreshments Atlanta, GA

Resume' of Michelle McCarthy

Senior IT Project Manager/Business Analyst (Contract) for Mobile CRM, SAP, CAS,

SalesForce applications included customization and implementation. Partnered with the

deployment and business transformation teams in requirement definition, design,

reporting, testing, and training. Completed successful rollout to pilot markets.

01/2011- 05/2012 - Home Depot Atlanta, GA

Senior Merchandising IT Project Manager: Managed multiple high profile Merchandising

IT projects. Projects relating to Store Operations, POS, Assortment Planning,

Merchandising, Procurement, and Supply Chain systems and processes.

Responsibilities included ensuring adherence to all PMO obligations, meeting

facilitation, requirement elicitation, business process evaluation, matrixed teams

oversight, resource planning, defining and implementing project specific execution

plans, evaluating and support, various levels of status reporting and presentations for C

level and Senior leadership teams, financial tracking, reporting, forecasting, and

budgeting.

08/2010- 12/2010- Randstad US Atlanta, GA

Senior Product Manager of custom web based SmartERP/PeopleSoft HCM application

to provide efficiency in the processing of new multi-business unit hire/prospective

candidate information. Responsibilities include release management, QA, defect

tracking, UAT, scheduling, training, and documentation.

03/2010- 08/2010- ReCall/ True Language Atlanta, GA

Senior Product Manager of customized Oracle/PeopleSoft 8.9 documentation and

training localization. Project goal was to rewrite functional/technical training and

operational documents to support customized product implementation. Included

translation (Spanish and French) of this documentation. Modules include HCM, E-pro,

Purchasing, Billing, AR, AP, GL, CM, PQ, PC and AM .

10/2009- 02/2010- PM Technologies Atlanta, GA

Senior Project Manager-Contractor at Cox Enterprises

Portfolio included 15+ concurrent projects. Largest project: legacy software

customization which included oversight and elicitation of business requirement

definition, solution design decisions/communications, management of project, QA, UAT,

regression testing, defect tracking, release management, project schedule and

adjustments, all status communication to business (internal, external, and C level),

customer/Vendor certification and integration, user training, release management,

defect tracking, and all project documentation to support internal PMO requirements

through deployment.

10/2008- 10/2009- 4T Technologies Atlanta, GA /Dallas, TX

Senior Project Manager/Sr. Business Consultant-Contractor

Managed definition for customized CRM and ERP B2C rental software for Flexi

Compras using a B2B standard application provided in partnership by The Result

Group. Facilitated the collection of business requirements, as-is process analysis and

reengineering. Developed detailed strategic project plans to meet design and

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Resume' of Michelle McCarthy

development objectives. Created supporting validation, QA and UAT plans. Identified

risks and documented legacy systems data structures, mapped data migration and

system integration.

01/2007 – 10/2008 – Daugherty Business Solutions Atlanta, GA

Senior Business Consultant – Multiple roles in Project Management and Business

Analysis for large custom software development projects in the retail and education

industries. Clients/projects include: Macy’s Localized Assortment Planning system

consolidating needs and data for 11 buying offices, manufacturers/vendors and 35

legacy systems. SACS (Southern Association of Colleges and Schools) Custom web

based software providing school improvement and accreditation resources to over

27,000 schools worldwide.

06/2002 – 01/2007 – Independent Business Contractor Atlanta, GA

Multiple clients with focus on project management, supply chain, purchasing, CRM,

SRM, change management, distribution, operations, business process review and

documentation, data modeling, customization, and implementation of i2, SAP, MS,

PeopleSoft, Oracle, and proprietary products. Clients include; Carnival Cruise Lines,

Promina Healthcare, Furndex, Forest Express (forestry product e-business solution

sponsored by Georgia Pacific, Boise Cascade, International Paper, and Weyerhaeuser),

City of Atlanta, and Addison Corp. Managed manufacturing, distribution, and promotions

for an independent film production company.

10/2000 – 06/2002 – i2 Technologies Atlanta, GA

Senior Product Implementation Consultant/ Project Manager

4/1999 – 9/2000 – Verso Technologies / Eltrax Systems Atlanta, GA

Senior Project/Product Manager, E-Procurement

9/1996 – 4/1999 – The Home Depot Atlanta, GA

Merchant Asst., Tool Rental Pilot/Rollout and Software development Project

Asst. Manager, Vendor Support

5/1996 – 9/1996 – Atlanta Committee for the Olympic Games

Envoy for the Norwegian Olympic Team Atlanta, GA

EDUCATION

University of Georgia US-GA-Athens

Major Mathematics Minor Statistics

SEO:

Senior Program Management; Project Management; Product Management; PMO; PMP; Business

Analysis; Consulting; Custom Software development; Risk Management & Analysis; Reengineering;

Supply Chain Management; Team Building; Relationship Management; Cross-functional teams; CRM;

SRM; ERP; Vendor Management; BI; Hadoop; Cloud; Agile; User Stories; Scrum; Scrum Master; Sprint

Planning; Backlog; Digital Media; Gap Analysis; Data mapping; RUP; Hyperion; BOBJ; Business Objects;

Waterfall; Agile; Mingle; RFP; SRS; BRD; Quality Assurance; Product Development; SDLC; HR; HCM;

Defect Tracking; BPM; Business Process Management; Release Management; Pricing; Promotions;

Mobil Applications; JIRA; Change Management & Controls; Product Management; Purchasing;

Procurement; Budgeting; Cost Management; Scope Management; SharePoint; MOSS; Screen Design;

Requirement Elicitation; Meeting Facilitation; Traceability; NOC; Functional; Data Migration; Data

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Resume' of Michelle McCarthy

Mapping; Configuration Management; Release Management; Mobile Apps; Data Integration; Data

Analysis; Portal; Web Services; FTP; micro strategy; Informatica; EDI; Facilitation; Collaboration; QA;

Mercado; WMS; UAT; Use cases; story cards; wireframes; mapping; Business Rules; Functional and

Technical specifications; Test Script; Load Testing; Regression Testing; FMS; Reflexis; Smoke Testing;

Implementation; CAS; SFA; Clarity; JDA Space Planning; Salesforce.com; Sarbanes-Oxley; SOX; OSHA;

MS Office; Visio; Excel; Access; Project; BluePrint; Project planning; Resources planning; budgets; status

reports; PowerPoint; Manufacturing; Lean; Bill of Materials; JVM, Data feeds, WIP; SAS 70; MRP; APICS;

Traceability; Quality Center, QC, UI Mockups; Inventory Management; Distribution; Logistics; Inventory

and asset management; Cross Dock Distribution; Demand Planning; Retail; Equipment Rental; Rent to

Own; Collections; Education; Mobile Applications; Master Data; CAS; Salesforce.com; ECC; R3; NCLB;

Outsourcing; Content Management; Order Management; Strategic Sourcing; Demand Planner;

Commerce One; Rightworks; Peoplesoft; Clarus; ARIBA; SAP; JAVA; DAO; UX; DOD; Spike; EX;COBOL;

Informix; .NET; SCP; TeraData; Procurement solutions; Demand Planner; Retail Replenishment Planner;

RP; DP; Oracle; OBES; OEAM; EDW; Enterprise Data Warehouse; UML; XML; SQL; SQL Plus; TOAD;

HTML; UNIX; APACHE; SOW; Tradematrix; data modeling; data warehousing; ORACLE; SmartERP.

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