Customer Service Representative
Resume:
Tammi Brunson
Objective
Houston, TX 77063
Twenty five years of excellence in customer service, data entry and product
knowledge seeking a customer service or Administrative oriented position
************@*****.***
Employment History
Customer Service Representative
1/2011- Present Houston Chronicle, Hearst Corporation, Houston, TX
Consistently a top performer and in 5-10 percentile for quality
Handle inbound calls to service subscriber needs.
Notify field representatives of delivery issues, process payments, assumptive
selling to maximize revenue
Customer Service Representative
5/2005-10/2010 Janpak Supply Solutions, Janitorial Distribution Co., Houston, TX
Customer service: placed orders, researched product lines, quoted pricing,
prepared purchasing history reports
Data entry: Entered sell pricing for sales personnel and set expiration dates for
customer pricing
Scheduled orders for delivery outbound on company trucks, couriers, express
mail or for will call; scheduled receiving appointments for inbound deliveries
Answered phones and transferred callers to appropriate departments or
assisted callers personally.
Responsible for office supply purchasing and postal meter
Responsible for electronic deposits and bank deposits; maintained a change
box for COD payments.
Billing on a daily basis and covering other customer service positions as all
but one CSR has been on 32 hour work week since February, 2009.
Office Manager
10/1991-3/2005 Associated Building Services/Graeme Crothall & Associates,
Janitorial Cleaning and Supply Company, Houston, TX
Billing clerk, Customer Service Representative, Purchase Order clerk
Placed and received purchase orders, billed supply orders, prepared
requested customer history reports.
Assisted in preparing bids for supplies.
Inventory Service
10/1985-10/1991 Retail Inventory Services, Houston, TX
Crew chief responsible for inventory of primarily retail locations.
Traveled quarterly for both retail locations and military commissaries (per
government bid)
Worked both solo and in crews up to eight personnel
Core Competencies:
•Problem solving abilities
•Ability to take direction and capacity to learn
•Detail oriented
•Hard working and reliable
•Self-motivated and diligent
•Dedicated and trustworthy
• Proficient in Microsoft Office Suite and Eclipse software
• Knowledge of Microsoft Office and Discus
Education
Graduated from Nederland High School, member of National Honor
Society, graduated in top 10% OF CLASS
Lamar University, 1979-1980, attended two years of undergraduate studies
focusing on general studies and psychology
References
• Michael Knight, President, Better World Consulting,
713-***-****, *******@***************.***
• Susie Bryan, Andrews Kurth, LLP,
832-***-****, *********@*****.***
• Amory Tabaee, President, Marfa Divunei, LLC,
713-***-****, ***********@*****.***
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