Management Customer Service

Bobby Nellis

**** ********* **, **** *****, Texas 76244

817-***-**** Cell *****.******@*****.***

Professional Summary

Over nineteen years of dedicated customer service in the IT industry, along

with an education in business management and technology, has contributed to

my success in the IT industry. The solid leadership skills forged in the

U.S. Army have given me a unique understanding of teamwork and high

pressure, independent decision making skills. The hands-on positions I

have held within the IT industry have provided me with the ability to

predict technology trends and apply them to my client requirements. I have

proven myself as a well round IT leader with the ability to maintain the

highest level of customer satisfaction from the entry level employee to the

top executive. I thrive on challenges and execute all of my business

decisions with enthusiasm, detail, and professionalism.

Technical Experience

Infrastructure Solutions Architect, Database, Application and Management

. Design, support, and manage production, test, and development

environments providing 24x7 on call management and support of critical

systems and resources in a high stress, fast paced business setting

. Manage a large, dynamic team of IT professionals across all business

hierarchies at multiple sites

. Architect highly available on-premise and cloud environments (IaaS)

using replication, environmental redundancy, and backup strategies

with a 99.95% SLA

. Act as project management (SCRUM) for design, implementation,

migration, patching, and upgrade of infrastructure services, cloud

systems, applications, storage, and database systems across all

environments

. Provide diverse problem solving and negotiation skills in a client-

facing environment

. Plan for system growth and capacity usage for business development and

new hardware requirements

. Manage backup and recovery of production, test, and development

environments

. Provide application, database, host, and storage performance tuning

across platforms such as HP-Unix, AIX, Red Hat Linux, and Windows

platforms to maximize the end user's experience

. Monitor and report vital statistics of application, database, host,

and storage tiers using various monitoring tools and change management

software

Relational Database Engines

Oracle 8i-9i-10g-11g-12c Microsoft SQL Server MySQL

(RAC) 2000-2008

Virtual/Cloud Computing Software

VMware - ESXi Citrix - Microsoft - Hyper-V Amazon Web Services

XenServer

Storage Solutions

SAN - ISCSI NAS DAS

Tools

AWS Management Console AWS Services Rackspace Open Cloud

Console

SQL Server Management Oracle Cloud Cygwin

Studio Control

TightVNC Visual Studio Citrix XenCenter

Project Visio Office Suite

Operating Systems

Windows Server 2K-2K8/R2 Linux Red Hat IBM AIX Solaris

Scripting Languages and User Security/Directory Protocols

SQL, PL/SQL Bash - Shell - PowerShell - Basic Perl

VI

LDAP OID - Oracle Internet Microsoft Active Directory

Directory

Education Military Service Certifications

University of United States Army 1992-95 Oracle Database 10g

Phoenix Administrator

B.S. Business Air Assault - 1993 A+ Certification

Management

Certificate of Achievement R5 Maintaining a Domino

- 1992 Server

ITT Technical Army Commendation Medal - R5 Implementing a Domino

Institute 1992 Infrastructure

AAS Electronic J.R.T.C. Fort Polk, LA - Microsoft Visual Basic C++

Engineering 1994

Bobby Nellis

9637 Barksdale Dr, Fort Worth, Texas 76244

817-***-**** Cell *****.******@*****.***

Professional Experience

Worldwide Express

Jan 2013 - present Dallas, TX

Director of Infrastructure, Solutions Architect

. Design and build high load/user/transaction capacity systems that

include security, network, application, database, host, and storage

tiers, including the redundancy of all systems involved

. Responsible for trouble shooting, root-cause analysis, system

performance, change process management (Agile Method/SCRUM), team

training, and identify opportunities for continuous improvement

. Act as project manager of a large number of technical internal and

external resources including strategic and operational planning to

achieve business goals across the organization

. Create, maintain, and enforce all technical diagrams, operational

documentation, best practices, process schedules, and maintenance

window schedules related to the entire infrastructure

. Manage multiple client, third-party, and vendor relationships

involving support, resource/talent acquisition and personnel

management, hardware acquisition, services pricing, and data center

management with a budget of over one million dollars in hardware

annually

. Lead the implementation of a software change management program at

Worldwide Express resulting in a 99% reduction of production down time

and opening new lines of communication between IT teams

Enkitec

Jan 2011 - Jan 2013 Irving, TX

Sr. Technical Consultant, Sr. Oracle Database Administrator

. Senior Technical Consultant for more than six different accounts

including TXU in Irving, Southwestern Energy in Houston, Zachry

Construction Corp in San Antonio and TXI in Dallas

. Interacted with executive level staff to identify and execute complex

and innovative infrastructure strategies based specific business

requirements

. Worked directly with business department and various IT team to

deliver highly customized Oracle and MS SQL Engineered Systems

including Exadata

. Provided weekly environment reviews of large production systems to

executive level IT leaders

. Hands-on 24x7 support of Linux and Windows operating systems, Oracle

and MSSQL databases, monitoring systems, various ticketing systems,

networks and storage systems

Levi Strauss & CO

Jan 2010 - Dec 2010 Westlake, TX

Sr. Oracle/MS SQL Database Administrator

. Led remote team of six Database Administrators providing technical

guidance, collecting weekly status reports, gathering progress reports

for all projects, creating 24/7 on-call schedule, and escalating

issues

. Created database administration documentation including

startup/shutdown procedures, daily/weekly/monthly administration

tasks, and database/host environment overview

. Performed administration of all production, test, and development

environments including installations, patching, manage maintenance

scripts, upgrades, backup & disaster recovery, and database cloning

. Reviewed business impact, coordinated scheduling, and updated all

affected parties during outages

Jacobs - Carter::Burgess, Inc. Aug 2005 - Dec

2009 Fort Worth, TX

Oracle/MS SQL Database & Application Administrator

. Participated as Lead Application and Database Administrator with a

team of two DBA's, three developers, and two support admin during an

enterprise wide Oracle Collaboration Suite rollout for over 50,000

users

. Performed daily administration of all production, test, and

development environments including installations, patching, managed

maintenance scripts (SQL, Perl, Shell, Pro*C, cron), upgrades, backup

& disaster recovery, and cloning

. Managed the technology needs of 38 remote offices nationwide

. Coordinated office moves, expansions, startups, acquisitions, and

closures

. Previous committees chaired: Standards Review, Change Management

TEK-Systems\IBM\Burlington Northern Santa Fe Railway Aug 2004 - Aug

2005 Fort Worth, TX

Sr. Systems Administrator

. Led the 2004 and 2005 server refresh project including ordering,

receiving, tracking, configuring, application team collaborating,

transitioning into production environment, and supporting after the

refresh of over 200 production Intel servers

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