Customer Service Manager

JAY D. IRELAND ***********@*****.***

*** ******** **** ***** ****: 678-***-****

Gainseville, GA 30501 Home: 678-***-****

Productive, analytical, and resourceful operations professional specializing in materials management,

inventory control, logistics, and staff leadership.

PROFILE

Possess over a decade of experience in inventory control management.

Managed a dynamic inventory of $4.5 Billion in a very competitive environment.

Proven ability to identify inventory discrepancies and decrease error rates through strong

management practices and adherence to policies and procedures.

Increases value of the organization through the engaging management of others through

increasing communication and creating an enjoyable environment.

QUALIFICATIONS

Operational management Budget and planning

Organization skills High impact team leader/player

Aggressive with deadlines Dynamic people skills

Theoretical and actual inventories Certified forklift operator

PROFESSIONAL EXPERIENCE

Clariance inc. Orthopedic Chicago, IL November 2012 to August 2013

Consultant – Logistics Operations Manager for new US Company

• Structuring the logistical operations (internally and in the field) of Clariance Inc. according to

Government and FDA regulations.

• Creating procedures and process that ensure a high quality control and perfect efficiency of the

logistics operations.

• Coordinating the purchase with Clariance SAS France and stocking of instruments and implants

for Clariance Inc. Chicago HQ.

• Managing the inventory needs for our US sales including inventory needs coming from our

stocking distributors and independent agents. Providing forecast for future inventory needs.

• Product order, expedition, replenishment, Invoicing, product loaner and/or consignment.

2

• Building strong relationship to facilitate contacts between field operations, sales reps, and

hospitals for great customer service according to the logistical needs.

• Budgeting annually logistics and customer service operational costs and quarterly reports.

Biomet (Orthopedic Device Manufacturer), Atlanta, GA March 2009 to December 2011

Field Inventory Manager, Southeast Region

Directed the field team to insure proper use of company resources, adequate distribution of those

resources, and proper accountability of company resources.

Managed the inventory needs of the southeast region comprising of over 10 states and 16

distributors/independent agents for trauma, spine, bracing, and stimulation.

Conducted audits with a third party resource in hospital and off-site environments.

Coordinate inventory needs with the PTM/IA and regional sales management to redeploy

inventory as necessary to maximize effectiveness. Organize inventory adjustments, reserves,

and write-offs with Finance and Supply Chain.

Reviewed and analyzed company reports with field management regarding the usage of products

to make critical strategic decisions.

Responsible for training Field Sales Associates on inventory control processes, procedure and

policies. Conducted field training on new company systems and business standards including

executing webinars for large groups, and providing daily coaching as needed.

Successfully built internal and external relationships to better enhance effectiveness within the

field operations, sales representatives, and third party resources.

American Hole-in-One (Full Service Promotions Company), Atlanta, GA April 2007 to December 2008

Operations Manager

Managed the daily operations to ensure proper management of current and up-coming events.

Developed product and labor forecast for the ongoing events to assure proper inventory ordering and

turnover while reducing overall labor costs.

Managed a diverse workforce of well over 25 production workers and 8 graphic artists by outlining

expectations, promoting proper communication and accountability.

Provided the organization, customers and vendors detailed job costing for products used in their promotional

and business efforts.

Provided real time process management for the shipping and receiving of vital customer time sensitive

material for tournaments.

Developed dynamic inventory reporting and purchase processes to provide flawless stocking of materials for

the U.S. distribution office.

SpineVision, Inc. (A Medical Device Company), Atlanta, GA April 2002 to April 2007

Inventory Control/Logistics Manager and Customer Service Coordinator

Project Leader to set up the first U.S. office for international medical device company and established

procedures and systems that ensured high quality control and accuracy.

Responsible for coordinating the purchase and stocking of materials for the U.S. distribution office. Audit

inventory quarterly for field managers and hospitals. Ship replenishments as needed.

Assisted in creating the departments Operating Procedures to meet FDA regulations.

Accomplished seamless operations for the procurement, allocation and distribution of multi-national

operations with an impeccable record of tracking and inventory.

Implemented, provided and took action on forecasts, cost compilation and analysis to manage multiple

distribution centers, product types and customers in a high-volume and multi-cultural operation.

Continued…

Jay D. Ireland – page 3

Professional Experience continued…

Provided leading edge customer service through tight quality assurance approaches, invoice matching

processes and employee training.

Insured Company, Governmental and FDA regulations were upheld and compliant.

Managed 27+ internal and external employees and provided a safe work environment by establishing and

following company procedures and FDA regulations. Created an empowering learning environment.

Interfaced with senior management to develop short/long term organizational goals and objectives.

Prior Background:

Distribution Manager, The Facilities Group, Suwannee, GA, 2000 to 2002

Lead Logistics Operator, Distribution Services, Pharmacia & Upjohn Co., Chamblee, GA, 1998 to 2000

Owner/Operator, Ireland’s Green Lawn Care, Seminole, FL, 1992 to 1998

EDUCATION / TRAINING

Business Mgt, Assoc Degree, 1988: New England Technical; Manchester, New Hampshire

SOFTWARE APPLICATIONS

• All Windows Applications • Adonix • DECIS • Quickbooks • Power Link

• Microsoft – Word, Excel, Publisher, Access • AS400 • Web Savvy • SurgiSoft

•

Contact this candidate