Customer Service Manager
Resume:
Lisa A Scott
************@*****.***
Houston, TX 77085
Summary
I am an experienced versatile administrative professional with years of experience. I am
proficient in numerous software applications and dedicated to delivering excellent customer
service to both internal and external customers. I am flexible and willing to assist on projects as
needed as well as capable of working in a professional, team-oriented and deadline-driven
environment. I also possess strong organizational skills, detail oriented & ability to prioritize
multiple tasks.
Areas of Expertise:
Notary Public
Data entry
Customer Service Management
Basic medical terminology
Basic Bookkeeping
Team Building
Basic medical billing & coding
Supervisory Experience
Professional Experience
City of Houston 9/2013-10/2013
Data Entry Operator- WIC (Contract)
• Ensuring the accuracy and relevancy of all data entered into company database
• Completed all assigned data entry tasks within requested timeframe while maintaining a
high level of quality
• Answer phones, filing, and copying, scanning of documents
• Maintain complete activity logs and prepare reports
The Home Depot
Front End Manager 2008- 2013
• Responsible for supervising the cashiers, head cashiers, and lot associates by ensuring the
efficient operation of the cashier team and front-end operations.
• Ensure the efficient operation of the registers, influencing and supporting the Cashier
team.
• Expediting price checks and identifying high shrink items.
• Supporting cashier development and accuracy with training, team building and various
tools.
• Maintained merchandising for front end-caps, racetrack, candy, and mainline registers
• Weekly scheduling of Front End coverage
• Managed Lot Associates
• Acted as MOD as needed
MD Anderson Cancer Center 2005-2008
Administrative Assistant
Oversaw clerical and support functions for HR and Maintenance departments at MD Anderson
Hospital. Responsible for coordination of support functions such as scheduling, maintenance,
communications, equipment, work flows, supplies, information processing, and staff support.
• Handle file management for the department
• Manage incoming/outgoing mail and mail distribution.
• Organize logistics for internal and external meetings.
• Supervised office clerk to identify job tasks, reviewing and verifying quality of work product
for accuracy and completeness.
• Maintaining proper records of departmental activities or work, ordering supplies and equipment
as needed.
Coordinated department wide – event scheduling
This includes scheduling attendees, handling meeting location details, preparing meeting
materials/agendas, scheduling catering, producing flyers/invitations/PowerPoint presentations
and taking/preparing meeting minutes.
Accelerated Intermediate Academy 2004-2005
Teacher’s Assistant
Provided instructional and clerical support for 3rd classroom; supported and assisted children in
learning class material using the teacher's lesson plans, providing students with individualized
attention.
• Helped prepare lesson plans for instruction.
• Supervised students in the cafeteria, schoolyard, and on field trips
• Graded tests and classroom assignments.
• Worked with students individually and in small groups.
St. Luke’s Episcopal Hospital 1995-2003
Department Secretary
First point of contact in busy hospital Social Services office, I provided secretarial support to the
Social Work department and contributed to a team committed to delivering outstanding customer
service and strengthening the patient/clinician relationship.
• Maintained confidentiality according to HIPAA & Strong Health Guidelines.
• Provide medical secretarial duties including greeting patients and visitors, verifies patient
demographics and insurance eligibility and coverage, utilizing numerous software applications,
schedules appointments and referrals.
• I worked to improve department operations efficiencies through coordination of telephone
contact between social workers, patients, and referrals outside the unit.
• Additionally I initiated standard follow-up procedures for proper handling of patient needs and
provided related clerical duties to the hospital while representing a high level of competence.
• Prepares written documents needed in the course of business, as requested.
Assists patients, families, physicians and hospital staff with reaching the appropriate Director to
assist with issues.
• Maintains and orders office supplies.
• Prepares all aspects of meetings not limited to agendas, notices, phone calls, packets, power
point presentations, minutes, room booking and set up.
• Assists with PowerPoint presentation preparation, database maintenance and report preparation
as requested.
Acted as liaison between Social Worker and Case Manager ensuring adequate patient
demographics were recorded and input to system
Maintained positive rapport with patients aimed at offering a positive experience by delivering
excellent customer service
Volunteer Experience
Star of Hope Mission – ongoing 2014
SEARCH Homeless Shelter - 2014
Education
Texas Southern University
2013 – current / BA Social Work c/o 2017
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