Customer Service Sales
Resume:
Rocquelle Morgan
* ********* ** *** *******, Va, 23666 757-***-**** *********.******@*****.***
Work Experience
Rally's / Checkers/Newport News, VA
Cashier December 2008 - May 2009
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Issue receipts, refunds, credits, or change due to customers.
Greet customers entering establishments.
Vacation Village/Newport News, VA
Customer service Rep February 2008 - May 2008
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Answer customers' questions about products, prices, availability, or credit terms.
Quote prices, credit terms, or other bid specifications.
Sprint Call Center/Hampton, VA
Customer service sales Rep. June 2007 - January 2008
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
TRG/Verizon/Newport News, VA
Sales Rep October 2005 - April 2007
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Answer customers' questions about products, prices, availability, or credit terms.
Quote prices, credit terms, or other bid specifications.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare sales contracts for orders obtained, and submit orders for processing.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Maintain records of contacts, accounts, and orders.
MCI/Newport News, VA
Sales Rep August 2003 - October 2004
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Answer customers' questions about products, prices, availability, or credit terms.
Quote prices, credit terms, or other bid specifications.
Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
Negotiate prices or terms of sales or service agreements.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare sales contracts for orders obtained, and submit orders for processing.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
Provide customers with ongoing technical support.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Adjust sales scripts to better target the needs and interests of specific individuals.
Maintain records of contacts, accounts, and orders.
KFC Taco Bell/Hampton, VA
Cashier June 2002 - October 2003
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
West/Hampton, VA
Customer service April 2001 - December 2001
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Phoebus Hampton, VA
High School Diploma, Jun 2003
I attended vocational school for cosmetology
Central New Mexico Community College Albuquerque, NM
Criminal Justice Candidate, May 2016
Additional Skills
Work well with others
Strong rapport with customers
Experienced in customer service
Experienced Cashier
Hard worker, willing to go above and beyond my duties
Knowledge of labels/ brands of shoes, clothes etc.
Experienced in handling cash, credit/debit cards
Contact this candidate