Sales Customer Service

Lisa Surfass

**** ******** *****

West Jordan, Utah 84081

********@*****.*** 801-***-****

Skills:

Highly developed in active listening interpersonal styles & methods of communication.

Sales, management, and leadership skills.

Experience:

Admission Representative Ameritech College Draper, UT(July-'14-Oct.'14)

Directly interacting with prospects students either online or by phone. Building relationships,

mentoring and providing guidance, and administrative responsibilities.

Senior Admissions Representative Everest College West Valley City, UT (March-’06-

July-'14)

Directly interacting with prospects students either in person or on the phone. Building

relationships, mentoring and providing guidance, and administrative responsibilities.

Top in lead to enrollment conversations, by being top in customer service, having a passion

for the industry.

Lasik Coordinator Tru-Vision South Jordan, UT (Oct. ‘04-March ‘06)

Generated active sales for one of the largest Lasik companies in the US. Assisted patients with

insurance policies, financial arrangements prior to comprehensive evaluations, procedures, and

post-op care which made their experience that resulted in an extra ordinary experience.

Re-structuring of sales center; within two months the company grew 21%, the company is

working as a team towards a 33% closing sales for the next quarter in the call center area.

Highest closing sales percent, in Lasik and contact lenses.

Manager LA Weight Loss Bountiful & Draper, UT (Dec.’03-Sept.’04)

Generated revenue for weight loss company through assisting customers to choose the right

nutritional and exercise plans.

Trained staff for daily and monthly sales goals, seminars, and promos.

Managed two different Weight loss centers, with a total gross monthly sales of $60 K.

Sales Director Medallion Consultants Salt Lake City, UT. (June’03-Dec.’03) Exclusively

working with mortgage brokers, guiding brokers through the process of becoming a mortgage

banker.

Assist brokers to establish a professional banking level line-of-credit. Developing additional

revenue generated which were within their existing organizations.

Sales Manager Laser Vision Institute Salt Lake City, UT. (Oct. ‘00-May’02)

Advertise for grand opening of Lasik Company. Assist patients prior to comprehensive

evaluations, procedures, and post-op care, along with financing arrangements. Identifying auto-

refractions, lens-o-meter readings, and orb scans.

Generate over $1 million in sales within three months of opening, top sales and

representative for the Salt Lake City region.

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