Customer Service Sales

Nisha Ali

*** **** *** ****** ● Brooklyn, New York 11218

● Cell: 718-***-****

**********@*****.***

PROFESSIONAL SUMMARY

● Friendly and reliable customer service oriented, professional, skilled in achieving sales

targets

in high-end merchandise environments.

● Energetic Sales Associate with a solid understanding of the commercial construction

industry. Excellent customer service, communication and listening skills. Possess skills with

cash management and POS systems. Friendly and enthusiastic Retail Sales Associate.

Highly successful at upselling and promoting new products.

● Talented Sales Associate effective at multi-tasking and maintaining a friendly attitude under

pressure. Efficiently build loyalty and long-term relationships with customers while

consistently

achieving individual sales goals. Sales Associate - highly successful at meeting daily,

weekly

and monthly sales goals in a 100% environment.

SKILLS

● Customer Service - Oriented ● Detail Oriented

● Cash Register Familiarity ● Superior Organization Skills

● People-Oriented ● Excellent

Communication Skills

● Retail-Merchandising Specialist ● Goal Oriented

● Friendly Demeanor ● Computer Knowledge

WORK HISTORY

Office Adminstrator

1/05/2015-Present

LONE STAR BROKERAGE,Astoria,NY

● Primarily responsible for answering phones and handling TLC insurance quotes for potential

taxi

drivers.Responsible for answering and sending out emails to the clients.Responsible for filing,

faxing and making copies of insurance documents for clients.Responsible for processing cash,

credit card and check payments to clients accounts.Responsible for entering all payments into the

spreadsheets on a daily basis.Balanced out spreadsheets on a weekly basis.Also assisted in

ordering supplies for the office and making daily deposits.

Customer Service Representative 11/17/2014-12/17/2014

UNCOMMON GOODS,Brooklyn,NY

●Handled customers emails and questions in regards to their order or custom made order.Answered

telephone calls from customers and assisted in placing orders from the companys website.Also

processed credit card transactions for customers orders and processed and sent out customers

packages in a timely manner.

Pro Account Sales Associate

3/1999-3/2014

THE HOME DEPOT, Brooklyn, NY

● Primarily responsible for providing outstanding customer service and ensuring transactions

are handled quickly and accurately. Responsible for driving customer acquisition by asking

probing project questions and assisting contractors with the pro loyalty programs.

Responsible for driving sales by using bulk pricing, pro xtra, credit solutions, etc.

Handled large contractor managed accounts and provided solutions ot any issues

dealing with

customer’s orders. Responsible for performing fast and accurate customer service during

all

customer interactions, including POS register checkouts, phone sale transactions,

customer

inquiries and ensuring BOPIS transactions are performed. Assisted in helping the delivery

coordinator in making sure deliveries and pick-up orders were fulfilled in a timely manner.

● Recommended merchandise based on customer’s needs and preferences

● Wrote sales slips and sales contracts

● Greeted customers in a timely fashion while quickly determining their needs

● Responded to customer questions and requests in a prompt and efficient manner

EDUCATION

BERKELEY COLLEGE: Accounting 1996

High School Diploma: Academic Study 1992

MIDWOOD HIGH SCHOOL

ACCOMPLISHMENTS

● Exceeded team sales goal every week

● Made a sales goal of over 2.3 million at the contractor desk

● Recognized for being the #1 Sales Associate in the New York District in 2010.

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