Active Directory Support
Resume:
wendell pyle
*******@*******.*** 724-***-**** 443-***-****
Summary
Highly skilled IT Analyst with over 15 years of diverse experience in
network and server administration, and desktop consulting. Extremely
knowledgeable in all areas of system upgrades, maintenance and monitoring.
Known as a credible resource who finds innovative and efficient solutions
to common and unique user issues.
Professional Experience
Continuum, Cranberry Township, PA
2013March-2015 March
Service desk Engineer
Responsible for day to day helpdesk support.
. Create and manage active directory and exchange accounts.
. Provided phone support
. Track, assigned and completed tickets using In house developed Helpdesk
ticketing software.
. Provide remote support for desktops, servers, laptops, and mobile
devices.
. Support Terminal Server and various other VDI's
RESPONSELINK Williamsport, PA
2012 (Nov-Dec)
System Administrator
Responsible for day to day desktop support and system administration
duties.
. Create active directory and exchange accounts for new hires.
. Coordinate backups and managed tapes and tape storage on-site and off.
. Repair and maintain Dell laptops and desktop PC's
. Provided phone support
. Tracked, assigned and completed tickets using SysAid Helpdesk ticketing
software.
. Configured an SFTP server
UNITED CONCORDIA (a Highmark Company), Williamsport, PA 2002-2011
IT Analyst (Aug 2007-Sept 2011)
IT Specialist (Aug 2002-Aug 2007)
Responsible for the system, hardware and software needs for the
Williamsport and remote sites.
Built, configured, and installed servers.
. Support Tivoli, Altiris, SCOM, and BigFix for endpoint and patch
management.
. Create active directory and exchange accounts for new hires.
. Coordinated backups and managed tapes and tape storage on-site and off.
. Repaired and maintained HP laptops and desktop PC's
. Replaced servers in multiple sites and upgraded operating system in
several sites.
. Administered Active Directory for account setup and security.
. Helped with PowerShell and vb.net scripting for account login scripts.
. Maintained and upgraded software on over 800 PCs in- house and over 100
remote sites.
. Installed, maintained and upgraded hardware for users at 10 remote sites,
and work at home users.
. Monitored network for vendor problems and usage for load handling and
bandwidth requirements.
. Mentored and trained junior technicians.
. Used HP Service Center for ITIL documentation.
. Installed and maintained Cisco switches and routers.
. Repaired various printer, computers, laptops and monitors.
. Worked with Microsoft exchange team for account setup and restoration.
. Promoted to IT Analyst.
HIGHMARK, Pittsburgh, PA 1995-2002
Tier 2 Help Desk
Key member of team that provided support for Highmark and subsidiaries for
over 12,000 employees.
. Resolved complex technical issues for in house and remote users and
ensured SLA compliance.
. Monitored the WAN for system connectivity throughout the United States.
. Monitored server status and performed backups.
Viet Nam Era Navy veteran
Education
Pennsylvania State University, New Kensington, PA
Coursework in Astrophysics
World College Distance Learning
Coursework in Computer Information Systems & Network Security
Technical Training
CCNA Courses Network+ Training
MCSE Courses Novell 3.3 and 4.0
A+ Training
References
Connie Simmons- IT Analyst- United Concordia
******.*******@****.*** 443-***-****
Stephen Orr- IT Specialist- United
Concordia
*******.***@****.*** (717) 260-
8295
James Reese Frank- IT Specialist- United
Concordia
*****.*****@****.*** 818-***-****
Richard Panepinto- ADDP Relations Supervisor- United Concordia
*******.*********@****.*** 850-***-****
Contact this candidate