Manager Management
Resume:
wARREN jonathan Stone
** ******* ********* ************ ****
SA CELL NUMBER +27-76-196****
SKYPE ADDRESS WJS.0073
E MAIL ADDRESS *********@*****.***
Objective
A dynamic and effective manager with 23 years extensive knowledge in
the hospitality/facilities and operational management, coupled with
experience in human resource management. I am a determined
individual with strong interpersonal and planning skills with a record of
success in change management, profit growth and progressive skills in
multi site operations and the growth in the people who operate and
represent the business/enterprise.
Education
1986 – 1990 Benoni High School Benoni,
South Africa
Matriculation with University entrance
1991 – 1992 The South Catering Corps within
The Military
Officer Training Attaining the Rank of 2 nd
Lieutenant.
1992 – 1995 Technicon of Witwatersrand
Johannesburg, South Africa
HND in Hotel Management
Work Experience
2014 – Present
White River, South Africa
www.proteahotels.com
General Manager
General Manager for the 4 star The Winkler
Hotel. The hotel comprises of 87 keys, catering
for both the conferencing and leisure market,
as the hotel is located only 25 minutes’ drive
from the Kruger National Park.
• Management and support of 57 staff
members, focus is to improve service
standards in all departments, through
introduction of a solid in house training
system. Which in turn would improve the
guest experience.
As the hotel is franchised owed direct
•
reporting to the MD and hotel owners
through budget reports, maintenance
register and project plans to ensure the
hotel meets set budgets and company
standards.
Working with the sales and marketing
•
department to increase the visibility of the
hotel within the area, improve occupancies
and ensure both our leisure and
conference business maximize returns.
2010 – 2014
Maun, Botswana
www.belmond.com, (formerly Orient Express
Hotels)
General Manager
General/Country Manager for Orient Express’s
operations in Botswana. The circuit comprises
of 3 luxury lodges based within the Okavango
Delta and Chobe Game Reserve and caters for
the 5 star safari market.
• Manage and support 170 staff members
within the 3 lodges and the Maun head
office, logistical planning for all facets of
the operation.
• Liaise with all government departments in
terms of the leases that govern the contract
sites we operate our luxury camps in and
renewal thereof.
Strategic planning in marketing, finance
•
both budgets and capex projects, human
resources for the operation in Botswana
Financial management and review with our
•
regional managing director on all aspects
of the lodges and tour operating sector,
creation of the budget for each of the
lodges.
Recruitment of all expatriate managers,
•
development planning for all middle
management staff.
Management and support to the Sales and
•
Marketing team based in Cape Town and
Johannesburg, revenue, sales and
marketing planning to ensure our
occupancies and revenues are reached.
2009 – 2010
Johannesburg, South Africa
General Manager of Tshitemba Brand
Operational management of a roads and
bridges civil engineering company
Nine direct reports made up of
•
accountants, health and safety officer,
purchasing manager, contracts manager
and site agents.
Site visits to current contracts to assess
•
existing works, provide plans for the next
target dates, taking stock of equipment and
materials.
Weekly progress meetings with clients,
•
measuring of quantities and providing
forecasted time schedules on existing
projects.
Liaison officer with government
•
departments, in terms of leases,
environmental policies, labour laws, etc.
Weekly health and safety audits on all
•
existing projects, ensuring all records are
updated and within the client and
government requirements.
Recruiting officer for all employment of
•
expatriate positions within the company.
Monitor and adapt budgets, audits, etc. of
•
the Botswana Operation and reporting
back to regional head offices weekly and
monthly to head office.
Logistics planning for all projects, including
•
staffing requirements, hiring of equipment,
raw material supply and transport
movement.
Review all project financials and budgets of
•
each project, ensuring each site is
profitable. Develop policies to ensure
improvements occur in terms of efficiency
and development.
Ensure all company standards are adhered
•
to.
2008 2009 Allterrain Services Ltd (ATS),
Accra, Ghana
www.atsgroup.net
Country Operations Manager
ATS is a Catering & Site Services Management
Company that provides quality meals and hard
and soft services support for locations across
Africa according to the various scopes of work.
Operational support to 3 regions and the
•
respective regional operations managers
monitor and report on their monthly
performances.
Reporting directly to the Country Manager
•
and MD, while 8 managers reporting
directly to me.
Operational monthly budget of $4 million –
•
$6 million
Evaluating the performance of all projects
•
against scope of work, client satisfaction
and financial P&L
Client liaison – weekly meetings with
•
clients from various regions to offer support
and look at new projects, cost centers, etc.
Report back to country manager in areas
•
of health and safety, revenue and cost
centers, stock management and labor
costs.
Meeting new clients, site visits, tendering
•
for new contracts.
Stream lining supply and procurement
•
procedures, meeting with group suppliers
and enforcing strict quality requirements.
Meeting new clients – site visits, drawing
•
up new tenders and contracts.
As Operations manager I was responsible
•
to ensure all hard and soft services
provided were in accordance to our various
scopes of works and the standards
required by the clients. Below are a
number of the hard and soft services we
provided.
Hard services provided:
o
Maintenance of all areas
of the contract, namely
gas works, electrical
services, plumbing,
sewage plants etc. in the
offices, houses, guest
rooms, food and beverage
facilities, etc.
Gardening and
landscaping services to
residents, offices and
public areas
Construction and design
for food service areas,
kitchens, bars,
restaurants, commissaries
and living areas.
Management and upkeep
of all pool facilities.
Soft services provided:
o
Management of all areas
involved in providing meals
at the, canteens, messes,
remote site locations,
functions and banqueting
events.
Management of all town
site facilities, including
bars, restaurants, club
houses and sport facilities.
Management of all shops
and commissaries on site.
Management of all
kitchens in provision of a
24 hour service to junior
and senior staff at various
canteen and restaurant
facilities.
Management and running
of all the guest houses and
facilities provided.
Office and public area
cleaning and procurement
of all the necessary
supplies.
Housekeeping services
provided for all single
status clients.
Camp set ups and
mobilizations of new sites
and/or remote camps.
Directors dining and party
catering in accordance to
event calendars.
Procurement and advice
on all catering equipment
needed for each project.
Maintenance management
of all town site facilities.
Reception services for all
guest houses, to welcome
and check in and out
visitors.
Management and control
of clients assets needed in
the scope of work.
Health and Safety project
management ensure all
project procedures adhere
to both in house and the
client’s health and safety
practices.
Employment and provision
of staff as required by the
client, i.e. chefs,
housekeepers or
gardening staff.
2005 2008 Allterrain Services Ltd (ATS)
Accra, Ghana
Regional Operations Manager and Ghana
Human Resources
Consultant
Weekly site visits to 3 projects meeting with
•
the respective project managers and
assessing their performances in areas, of
staffing, health and safety audits, P&L,
stock management, client reports, revenue
reports and future plans.
Monthly budget of $1 million $3 million
•
Direct reports of 3 project managers,
•
regional human resources, health and
safety and accounts managers.
Meeting clients, assessing scope of scope,
•
new project planning and staffing.
Weekly reporting back to Country manager
•
on all sites, which provided 3000 meals a
day on a 24 hour basis, as well as
accommodation to 200 people.
Assess all areas within the project, F&B
•
facilities, stores, commissaries, health and
safety audits, guest comments, etc.
Financial management of the region.
•
As the Human Resources Consultant
Development of Human resources policy to
•
implemented in all regions.
Union duties – union negotiations, meeting
•
with the Union representatives both
executive and regional at both a junior and
senior level. Developing code of conducts
policies and implementation.
Interviewing and employing new Regional
•
HR managers.
Streamlining all positions within the
•
company, standardizing all job
descriptions.
Developing both junior and senior pay
•
levels and grading system.
2005 2005 Singita Lodges Cape Town,
South Africa
Lebombo Lodge Manager
• Meeting and greeting all guests, managing
their stay and experience.
Working with the chef on menus, food
•
presentation and food costs.
Performing wine tastings and looking after
•
the wine cellar.
Managing the housekeeping, spa, curio
•
and all food and beverage areas providing
facilities to 40 guests, with an occupancy of
85%
Relieving the GM when away and on leave.
•
2003 2004 Sanctuary Lodges Maun,
Botswana
NG32 General Manager
• Management of a community game
concession which consisted of 24 bedded
tented lodges and a 10 bedded luxury
water camp.
Meeting with the local community and
•
chiefs to ensure we followed our business
plan in accordance with community
relations.
Employment of all staff from the local
•
community, planning their training,
assessing their abilities.
Meeting all guests at both lodges on the
•
concession and managing their
experience.
Building of a new lodge
•
2002 2003 Sanctuary Lodges Maun,
Botswana
Relief Lodge Manager
• Relieving managers at all A&K lodges in
Botswana, namely Stanley’ Camp, Chief’s
Camp and Chobe Chillwero.
As relief introduced a standard code and
•
ethics in all areas of service so if people
went to any lodge it would still feel like an
A&K experience.
Cross training of staff in all areas.
•
Lodge managers looking after – F&B,
•
housekeeping, reception, stores and stock,
HR and maintenance.
Managing guest expectations and their
•
experience.
2000 2001 Halcyon Hotels Pty Ltd
Arusha, Tanzania
Lodge Manager
• Lodge manager for a tented camp
consisting of 22 tents with an occupancy of
74%in the Serengeti National Park
Menu planning and kitchen management
•
of the lodge.
Client liaison and filed guide on both game
•
drives and bush walks.
Training of assistant Tanzanian manager to
•
eventually to take over the management of
the Lodge.
Responsible for all lodge maintenance and
•
vehicles.
1998 2000 Manet Pty Ltd Accra, Ghana
Hotel General Manager
• Introduction of new 2 year business plan
and client base of 75 bedroom 4 star hotel
with occupancy of 75%.
Improving revenue and cost centers by
•
making the hotel a conference venue
through the week and a resort hotel on the
weekend.
Diversification of guest experiences, fishing
•
trips, turtle experience, birding and cultural
tours
Involved in development of a B&B and
•
golfing hotel under the same company.
Introduction of new staffing policies, strong
•
training programs and hiring
1997 – 1998 Charters Executive Hospitality
Service London, UK
Waiter and Sommelier
MEMBERSHIP
Member of Fedhasa
Skills
Computer literate
Food and beverage knowledge
Human Resources skills
Corporate and contract catering knowledge
Management and Public Relations Skills
References
Mr. Rodger Williams – African Encounters,
Johannesburg, South Africa
******@*****************.***, (+27) 11
880 3079
Mr. Olivier Souchon – Tamarina Golf and
Beach Club, Tamarin, Mauritius
********@************.**, +230-******* or
Mr. Sanjay Narain – CEO All Terrain Services,
Accra, Ghana
******.******@********.***, (+44)
Mr. Ben van Wyk – Director of Operations,
Crusader Health, Johannesburg, South Africa
************@*****.*** +27-721******
Sandro Fabris – General Manager of Half
Moon Resort, Jamaica
******.******@*****.***, +800-***-****
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