Project Manager

Keith N. Paje, PMP, CSM

*** ******* ***** ********, ******* N2K 4K7 519-***-****, 519-***-**** (

*****.****@*****.***

SUMMARY

Dynamic and performance driven Project Manager with progressive experience

in managing and delivering large scale complex projects. Key expertise in

all project management phases from project initiation, execution, to

project closure. Excellent relationship building skills; easily interfaces

with all levels of stakeholders. Recognized for consistently delivering

projects successfully.

SELECTED ADDITIONAL SKILLS

Project Management: IT Project Lifecycle: Value-Added Leadership:

Strong project Requirements definition Cross-functional

management experience and analysis leadership

using SDLC & PMLC Costing and budgeting Team building &

Enterprise wide Project planning mentoring

implementations Testing/QA/Implementatio Stakeholder relations &

New product n presentations

introductions

Others:

Professional services - good consulting skills and technical aptitude

Highly experienced in IT Service Management, server platforms (UNIX and

Windows), SQL database, network, IT security, web technologies (java,

.net, CMS), Citrix, VMware

Advanced knowledge of Windows Microsoft Office suite

PROFESSIONAL EXPERIENCE

Sun Life Financial Canada Nov. 2013 -

Jan 2015

IT Project Manager, DCCAS

. Developed and carried out comprehensive project plans which include

detailed implementation plan, coordination of stakeholders including

external service provider, reporting on activities and progress,

identification of risks and conducting post project evaluation. Other

responsibilities include participation in the intake process, preparation

and presentation of estimates to business, acquisition and management of

resources.

. Rescued a large project. Quickly implemented project controls and reduced

the number of defects. Project was delivered successfully as a result.

. Backed up another Project Manager for a very large project. Recognized by

the program stakeholders (executive level) for driving the project team

in finding a resolution to a long standing critical issue which was a

show stopper. Was recognized for my strong communications and

relationship building skills.

One Care Home and Community Support Services Sept. 2013 -

Nov. 2013

Project Lead, IT Services

. Responsible for the successful planning and execution of IT Projects.

Managed projects throughout the entire project lifecycle meeting scope,

schedule and budget constraints.

. Recognized for turning around a major troubled project. The project saved

10% on leased IT equipment cost. Revised project structure and

implemented tighter project controls.

Sensiino Jan. 2013 - Mar.

2013

Program Manager

Short term volunteer opportunity to deliver Program Manager function. Role

included research on viability of portfolios that the company is

considering to implement.

Keith N. Paje Page

(2)

Research In Motion / BlackBerry Oct. 2008 -

Aug. 2012

Project Manager (last position held), Customer Support Operations

. Planned, executed, and finalized projects within scope, schedule, and

quality objectives, including acquiring resources and coordinating

efforts of team members in order to deliver projects according to plan.

Identified, effectively communicated, and resolved project issues and

risks. Developed risk mitigation plans. Effectively communicated project

status to project stakeholders. Coached, mentored, and motivated team

members, influenced them to take positive action and accountability for

assigned work.

. Recognized for turning around a high profile troubled project which

changed the way RIM executed its business and was the fourth project

manager to manage the project. Implemented proper project structure, took

control of project scope, implemented change control process and resolved

all issues in a timely manner. Project was completed on time and within

scope as a result.

. Quickly progressed and handled a wide variety of projects under the New

Product Support Readiness portfolio. Lead multiple projects (at times 6

concurrently), managing different timelines and stakeholder expectations.

All assigned projects were executed seamlessly and successfully.

. Chosen to represent team for the ISO audit due to completeness of project

documentation, project workspace and compliance to ISO standards. Team

passed ISO audit as a result.

IBM Corporation, Philippines Jul. 2006 -

Mar. 2008

Sr. IT Specialist (Engagement Manager), Global Technology Services

. Provided business consulting and knowledge expertise in IT security,

middleware, business continuity and IT service management.

. Performed services costing, creation of Statement of Work (SOW) by

determining the scope of the engagement, identifying and planning for

risks and resources of the engagement and pricing of the services

delivery and contingencies.

. Credited for my major participation in closing a government security

services deal. Worked with the customer to finalize the solution design,

SOW, project schedule and budget.

. Part of the team that closed the very first implementation services of

Tivoli Service Request Manager (MRO) in the ASEAN (ASIA PAC) region.

Provided business consulting and knowledge expertise in IT Service

Management.

Computer Associates International, Philippines Oct.

1999 - Jul. 2006

Sr. Consultant, CA Technology Services

. Provided business consulting and knowledge expertise in IT Service

Management. Conducted business process re-engineering aligning customer

processes into ITIL.

. Chosen to be a project team lead for a multi-million dollar Systems

Management project. Led project team in the implementation of the Event

and Performance Management system on enterprise grade Sun Solaris and

Windows servers deployed across multiple sites in Malaysia. Provided

leadership, direction and oversight to project team to ensure the timely

design completion and implementation.

. Received commendation during CA ASEAN Regional Kickoff for a very

successful helpdesk project implementation for a major government bank.

Developed design document, work breakdown structure (WBS), implementation

plan, and test cases for UAT. Worked closely with customer to integrate

helpdesk solution into the customer's environment.

. Received commendation for my leadership in the implementation of a

desktop and helpdesk management solution for a major government

institution.

. Received country manager's commendation for supporting a major customer's

product issues which generated new license revenues. Acted as the point

person for project implementation support related issues. Ensured the

documentation, tracking, escalation and implementation of bug fixes of

customer problems in order to ensure customer satisfaction.

Additional Experience

Pre-sales Engineer at Sun Microsystems, Philippines

Oct. 1998 - Oct. 1999

Customer Service Engineer 2 at Digital Equipment Corp, Philippines

Jan. 1996 - Oct. 1998

Keith N. Paje Page

(3)

EDUCATION AND PROFESSIONAL DEVELOPMENT

. Bachelor of Science in Electronics and Communications Engineering, Don

Bosco Technical College

. Certified ScrumMaster (CSM) - June 2013

. Project Management Professional (PMP) - April 2010

. ITIL Foundation Certificate in IT Service Management - v2 in Nov. 2005

and v3 in May 2010

. Certified Unicenter Engineer - March 2003

. Compaq Accredited Engineer - March 1996

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