Customer Service Management

ALAGIYAWADU JANITHA

****, *. ******** **., **** *146, Las Vegas, NV 89118

702-***-****

**********@*****.***

Objective

SEEKING A POSITION, FOR A FRONT DESK ASSOCIATE WHERE MY SKILLS, EXPERIENCE

AND KNOWLEDGE WOULD BE UTILIZED FOR THE FULL POTENTIAL OF THE COMPANY AND

BEING AN EFFECTIVE EMPLOYEE.

qualifications

. FOUR YEARS OF WORK EXPERIENCE.

. Excellent customer service skills, ability to work with patience and

courtesy in customer relations.

. Have interpersonal, organizational and follow-up skills to deal

effectively with all business contacts.

. Keen attention to details.

. Excellent sense of priorities and time management.

. Ability to manage ad-hoc situations and multi-tasking.

. Professional appearance and demeanour

. Capability to work varied shifts, including weekends and holidays

. Ability to communicate in English, in both written and oral forms

. Computer literacy

Work Experience

SECRETARY

Aquinas University College, Sri Lanka - 02/26/2013 to 12/19/2014

. Prepare and process confidential correspondence, reports, agendas,

general papers

. Compose and type routine correspondence, memos, letters, and reports.

. Maintain budgets, accounting and purchasing records, coordinate

billing and maintain personal records of staff.

. Regularly coordinate the relevant activities and events and make the

webpage updated

. Arrange meetings, prepare and assemble materials with confirmations

. Schedule appointments, maintain and schedule calendar.

. Supervise the staff and communicate with the head officer.

Student Visa Counsellor/ Officer in charge

ACCHE Sri Lanka - 05/07/2012 to 02/22/2013

. Handle student visa; prepare visa application forms, student academic

application letters/forms with documentation for Australia, Canada,

New Zealand, Malaysia and Singapore.

. Communicate with overseas Universities, Colleges and Vocational

Training Centres.

. Establish relationship of trust and respect with clients and overseas

institutions.

. Understand client's desires and serve them individually and help to

obtain specific educational targets.

. Analyse data of educational, financial and family backgrounds of

clients and determine the suitable study programmes, country and

institutes.

. Keep clients data base and following up via telephone and e mail.

. Provide updated details of visas and universities country wise.

. Handle billing, cash, bank deposits, expenses and petty cash in the

Negombo branch. Carry the responsibility of all keys in the office.

. Manage and coordinate regular IELTS classes and monthly international

examinations..

Trainee Merchandiser (Procurement)

Brandix Casual Wear Ltd., Sri Lanka. 02/01/2011 to 04/10/2012

. Ordering, booking and arrange sample, pilot, bulk, and pack trims of

garments (style wise) to the relevant factories with the

responsibility of making them all in-housed on time by choosing cost

effective methods and dealing with suppliers.

. Negotiate for the best price, samples and deliveries.

. Collect the right data and required trims from the factories, team and

management to re confirm and prepare trim cards for approval of

buyers.

. Respond to store inquiries and factory inquiries.

. Ensure orders are delivered or cancelled in a timely manner with

regular follow ups.

. Work with other merchandisers and store teams to identify and resolve

issues.

. Issue purchase orders and enter information in system database.

. Work in a strict timely manner with accurate time tables and pre-

planning.

Education

. ADVANCED DIPLOMA IN MARKETING MANAGEMENT (2013-2014) -AQUINAS

UNIVERSITY, COLOMBO

. Diploma in Marketing Management (2012) -College of info Computing and

Management, Colombo

. Preliminary Certificate in Marketing- Certificate IV (2011) -Sri Lanka

Institute of Marketing

. Preliminary Certificate in Business Management (2012) -Aquinas

University College, Colombo

. Business English (2011) -Colombo University

. Diploma in Computer Studies at Gateway Centre, Sri Lanka. (ICDL-

International Computer Driving License) (2007)

. General Certificate of Education (Ordinary Level and Advanced Level

January 2006 to August 2010) - Newstead Girls College, Negombo, Sri

Lanka.

Contact this candidate