Manager Management

Melissa Raffel

**** ******* ****** ************, ** 19147 215-***-**** *******.******@*****.***

Summary

Experienced non-profit professional focused on large scale volunteer program management and employee

training and recognition.

Highlights

• •

Volunteer Program policy development Employee interview format

• •

Best practices in volunteer management Employee training

• •

Employee and volunteer communication Employee recognition

Experience

7/11-10/13 Director, Employee and Volunteer Development

Planned Parenthood Los Angeles- Los Angeles,CA

• Oversaw agency's large volunteer department and employee training and

recognition.

• Created, implemented, managed, and evaluated all aspects of agency training

and learning initiatives in collaboration with various departments and appropriate

agency staff.

• Oversaw agency recognition programs including a staff “Fun Day”, annual

holiday party, monthly peer to peer recognition.

• Oversaw internal communication tools and regular updates on policies.

• Created and implemented plan for group interviews and panel interviews.

• Created and implemented small group “refresher” trainings on HR and payroll

policies to decrease number of payroll errors.

• Chair of Patient Satisfaction team: responsible for weekly metrics related to

overall patient satisfaction.

2/09-7/11 Director, Volunteer Programs

Planned Parenthood Los Angeles- Los Angeles, CA

• Planned and implemented agency's volunteer programs, including recruitment,

screening, training, recognition and supervision of over 800 volunteers.

• Redefined volunteer policies and protocols to more closely align with Human

Resources and better serve volunteers and agency.

• Responsible for operational and budgetary planning.

• Worked with all departments to determine best utilization of volunteers.

5/08-1/09 Grassroots Advocacy Manager

Greater Philadelphia Cultural Alliance- Philadelphia, PA

• Managed the Cultural Alliance's Online Action Center; identified issues, targets

and calls to action.

• Developed and implemented strategies to grow the list of advocacy alert

subscribers, including the “Grow and Arts Movement Campaign”.

• Supported member institutions' advocacy efforts by providing information on

contacting government officials; implemented advocacy campaigns on their

behalf using Cultural Alliance e-advocacy system.

• Served on Web Taskforce to plan for new Cultural Alliance website.

• In the first 5 months in position, launched the “Grow an Arts Movement”

campaign to increase Online Action Center membership; membership increased

by 24%.

9/05-5/08 Manager of Community Resources

Planned Parenthood Southeastern Pennsylvania- Philadelphia, PA

• Managed volunteer program and promoted volunteerism through effective

recruitment, screening, training and placement of volunteers.

• Coordinated activities for PPSP Board of Chaplains.

• Oversaw agency patient escort program.

• Led planning of quarterly happy hour fundraiser, as well as newly created annual

formal event targeted at young professionals.

• Created and managed of agency’s MySpace page, and involved in design and

updates on new website.

• Oversaw agency’s security: Management and training of security officers,

responding to security incidents, research of opposition activity, determining

contracts for security systems for all health centers.

9/03- 10/05 Managing Director

InterAct Theatre Company- Philadelphia, PA

• Managed $600,000 + budget and all daily financial transactions.

• Oversaw marketing, box office, and production personnel.

• Handled individual cultivation, in kind donations, and a portion of foundation

requests.

• Developed relationships with community partners such as Whole Foods Market

and Planned Parenthood.

• Managed and executed all contracts for employees, designers, actors, and

tenants. Reported to unions on employment contracts.

• Managed yearly independent audit.

7/01-9/03 Manager

Philadelphia Cultural Management Initiative- Philadelphia, PA

• Responsible for all administrative duties including: Handling of accounts

payable, fielding all phone and email inquiries, planning travel arrangements.

• Managed large budget and coordinated with funder and fiscal agent.

• Coordinated all events/ workshops, assisted in decisions on small grant

program, and advised potential applicants in application protocol.

8/98-6/01 House Manager

Walnut Street Theatre- Philadelphia, PA

• Managed all front of house duties, including: ensuring the correct seating of all

patrons, handling subscriber questions and complaints, resolving all seating

disputes and coordinating with Box Office and Subscriber Services on any

special seating needs.

• Handled groups of corporate sponsors.

• Coordinated large (850) volunteer usher troupe.

Education

Masters of Science, Arts Administration, 2008

Drexel University, Philadelphia, PA

Bachelor of Arts,Theatre, (Minor in Women’s Studies), 1998

Russell Sage College, Troy, NY

Skills

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Mac and PC proficient Event planning

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Public speaking/presentations Strong interpersonal skills

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Panel grant review and grant Raiser’s Edge, Quickbooks, Adobe

selection InDesign, GetActive/Convio

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