Customer Service Sales

RAYMOND COX

**** ******** **** ~ ALPHARETTA, GA *0005

201-***-**** ~ ******@*****.***

DEPT. MANAGER - ACCOUNT REPRESENTATITVE

Retail ( Industrial

Qualifications

Assertive, proactive sales professional and former U. S. Army

Serviceman with proven

ability to close sales, establish and maintain customer base, and

grow existing

accounts. I pride myself in being a quick learner, who possesses a

natural sales ability

and vast experience in high demand environments. Exceptional ability

to identify and

anticipate customer needs. Well versed in a variety of industrial

project management tools

ADP ~Dealer Track ~ Reynolds & Reynolds ~ UCS 300

SALES EXPERIENCE

HONDA CARLAND SERVICE CENTER, Alpharetta, GA 6/2012-5/2015

Parts Manager

(Satellite Store)

. Providing excellent customer service

. Manage and implemented the complete reorganization, operation and

functionality of department

. Daily Maintenance of inventory stocking levels, catalog efficiency,

and inventory accuracy

. Obsolescence control-Inventory to work flow management-Core return

management

. Assuring appropriate billing of Customer Pay /Warranty repair orders,

and necessary

Warranty parts retention and disposal

. Monitor manufactures dealer program incentives to improve Dept. profit

margin

. Consistent employee guidance of positive customer interaction,

retention and continued improvement of quality customer service

. Daily assessment of vendor purchasing invoices and account billing

invoice processing

. Acquire and maintain quality vendor relations key to company

improvement and stability

. Weekly assessment of sales and operations management reports to help

expand profits and reduce operating expenses

HONDA CARLAND, Roswell, GA 9/2006-

6/2012

Parts Sales Consultant

. Establish and maintain multiple client service task oriented

functions while understanding

specific needs and strengthening relationships between the client and

company

. Provide support for team members in the technical areas of development

for timely service

and output

. Maintain Retail/Wholesale accounts, vendors and suppliers relations

in the industry,

processing inventory control measures

RAYMOND COX ~201-***-****

TOYOTA OF HOLLYWOOD COLLISION, Hollywood, FL 6/2004-9/2006

Service Advisor Representative

. Manage the implementation process for vehicle repair from point of

entry through project completion

Consistent quality control to assure clients vehicle is repaired to

original specs per initial estimate, supplements and or sublets

. Review final invoicing for proper billing of all parts, flagging of

all technicians, any needed

sublet repairs and payment of all supplements

. Monitor and enforce set guidelines for working with customers to

ensure customer satisfaction

ATLANTIC TRUCK CENTER, Ft. Lauderdale, FL 6/2005-

6/2006

Parts Sales Consultant

Provide exceptional customer service by providing options and

negotiating best outcomes for

the client

. Process sales requests based on quotes and availability, managing

inventory, and in-depth

knowledge of major vendor specialties

. Extensive customer account management with sales growth by 15%

ACURA OF RAMSEY, Ramsey, NJ 9/2002-

9/2004

Assistant Parts Manager

. Analyze sales, expenses, daily reporting, and sales productivity to

achieve goals

. Analyze departmental operations and provide technical assistance to

employees

. Work with colleagues to better internal operations to provide quality

customer service

. Attend weekly meetings for continued quality improvement

. Responsible for developing periodic sales promotions

. Increase revenue with sales up to $250k

SPRINGFIELD ACURA, Springfield, NJ

12/2000-8/2002

Assistant Parts Manager

. Handled the responsibility of hiring staff and monitoring ongoing

Dept. training

. Conduct department training on upselling sales opportunities,

product/customer knowledge

and inventory control

. Issued purchase orders and pre-sales quote reviews for final approval

. Monthly sales overview to assess future sales

. Increase revenue by 20% in sales

HACKENSACK MAZDA, Hackensack, NJ 8/1997-

12/2000

Parts Manager

. Oversaw departmental operations in all facets of the business

. Establish policies and procedures

. Hire and train employees to implement the driven initiatives of the

management team

. Order placement, inventory and obsolescence management

. Customer engagements in providing service packages, products, and

accessory promos

. Promote increased revenue by implementing periodic incentives to

employees and cost benefits to customers

. Reduce operational costs by 2%

EDUCATION

. High School Diploma, Teaneck High School, Teaneck, N.J.

CERTIFICATIONS

. Records and Parts Specialist/TAMMS/PLL Supervisor

. Equipment Parts and Records Specialist

. TAMMS/PLL Course

. Inventory Management

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