Customer Service Management
Resume:
TERENCE SEYMOUR
**** ********* ***** ***. #***, Houston, TX 77077
*********@*****.***
SUMMARY OF QUALIFICATIONS
Production Coordinator offering over 10 years of military and civilian experience with an emphasis in operations,
transportation, and logistics. From serving in the Army National Guard, possess a broad based knowledge in emergency
management, employee training, and vehicle recovery derived from conducting domestic operations. Displayed critical
thinking while accounting for equipment worth over $4M while meeting the expectations of senior management. Managed and
trained over 30 employees to meet safety standards and company policies. Career is supported by vast operational experience,
training in the military, and a Bachelor of Science in Business Administration and Management, expected Spring 2017.
Areas of expertise include:
Leadership / Team Building Operations Management Forklift Operator
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Invoice / Cost Reduction Records / Supply Quality Analysis Testing
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Management
Development / Training Motor Transportation
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Inventory Control
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PROFESSIONAL EXPERIENCE
Weatherford International A&M Composites – Big Spring, TX 2013 – Present
Production Coordinator
Coordinated the work schedules for over 25 personnel and accounted for the allocation of production flow throughout
departments to adhere to schedule through the JDE input and tracking system.
● Monitored regulatory, industry, and professional sources for upcoming regulatory change communicated relevant
changes to operations personnel as necessary.
● Enforced company safety procedures to ensure compliance with applicable regulations responded promptly to all
incidents and provided employees with safety equipment and any necessary medical attention.
● Assisted management with construction equipment purchases to satisfy safety regulations or company requirements.
● Attended mandatory daily, weekly, and monthly production meetings and safety meeting maintained company
property and equipment in safe operating conditions at all times.
Texas Army National Guard – Houston, TX 2012 – Present
Motor Transport Operator
Recorded, maintained, and submitted vehicle movement documentation and performed administrative duties within overall
transportation department.
● Oversaw and checked proper loading and unloading of cargo on vehicles and trailers re-organized vehicles and
equipment within the motor pool valued over $4M.
● Maintained and troubleshot company vehicles and equipment to ensure they were properly inspected.
● Tracked and documented vehicle deficiencies, supported mechanics, and provided reports operated vehicle
component material handling equipment (MHE), as required.
Wal – Mart – Houston, TX 2006 – 2012
Inventory Associate
Managed 10 employees in maintaining accurate inventory by stocking and rotating merchandise and removing damaged or
out-of-date goods.
● Ordered and reviewed inventory to ensure products were updated and recorded in the computer system.
● Supervised personnel and conducted employee evaluations provided training and regulated policies and procedures as
well as outlined safety and operational protocol.
● Handled products in the warehouse, unloaded trucks upon delivery, stocked merchandise, and maintained the
backroom for employees.
● Pulled merchandise to fill inventory shortages stacked items onto pallets for placement purposes.
TERENCE SEYMOUR, PAGE TWO
Inventory Associate (cont.)
Oversaw warehouse related issues such as goods receipts, proper location of inventory in the warehouse, inventory
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control, and internal/external reporting.
● Produced DVD footage of surveillance for insurance and claims purposes for incidents and accidents wrote and
submitted the investigative reports, when needed.
Popeye’s Restaurant – Houston, TX 2003 – 2005
Assistant Manager
Supervised 11 employees per shift worked closely with the management team to meet and exceed sales goals.
● Monitored food inventory levels through detailed inventory inspection and receiving food deliveries ensured food
and labor costs were within allotted budgets.
● Provided proper training to employees scheduled work shifts and implemented policies and procedures to over 33
employees.
● Interviewed and recommended crew members for selection in hiring and processed new hires.
● Directed the payment of invoices and oversaw that deposits were prepared and safe and cash drawers were balanced.
● Maintained fast, accurate service and provided top-notch customer service to guests in the restaurant.
● Created and maintained an excellent work environment by providing leadership, direction, and development to
subordinate supervisors and team members.
EDUCATION
The University of New Orleans
Bachelors of Science in Business Administration and Management, New Orleans, LA, Expected Spring 2017
Military Education
Motor Transport Operator, 2013
CERTIFICATIONS
Forklift
Weatherford International Supervisor Leadership
AWARDS
National Defense Service Medal
Army Achievement Medal and Ribbon
Coin of Excellence
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