Customer Service Manager
Resume:
DEANNA BADGLEY
Ecorse, MI *8229
SUMMARY
Twenty- seven years
experience in customer service, specializing in customer care and
resolution of customer complaints.
EXPERIENCE
Airvoice Wireless,
Bloomfield Hills, MI
2013-2014
Inbound call center
// customer service
Activate or
deactivate wireless devices
Resolve customer
concerns
Assist customers
with troubleshooting
Guardian Alarm Company,
Southfield, Mi
2011- 2013
Customer Service Specialist
and Central Station Dispatcher
- Monitor
emergency warning signals.
- Dispatch police,
fire and/or emergency medical services.
- Respond to
telephone calls, in-coming and out-going.
- Assisted in the
resolution of customer concerns.
- Input data.
Wyandotte Alarm, Wyandotte,
Mi
2004-2010
Central Station Dispatcher
and Service Technician Dispatcher
- Monitored
burglary and fire alarm systems.
- Dispatched
police, fire and ems services.
- Responded to
in-coming and out-going telephone calls.
- Input data.
Amerialarm, Southfield, Mi
2003-2004
Alarm Monitor and Service
Technician Dispatcher
-Monitored
emergency warning systems.
-Dispatch proper
authorities.
-Responded to
telephone calls and assisted in the resolution of customers concerns.
-Data entry.
Vigilanti Security, Lathrup
Village, Mi
2002-2003
Customer Service Specialist
and Central Station Dispatcher
-Monitored
emergency warning systems.
-Dispatched
police, fire, and medical emergency services.
-Responded to
telephone calls and assisted in the resolution of customer concerns.
-Input data.
K & S Industries,
Taylor, Mi
2001-2002
Production Assistant
-Input data.
-Responded
to in-bound telephone calls.
-Processed
orders and quotes for servo and hydraulic motors.
-Assisted
manager as directed.
ETS Staffing, Southgate, Mi
1999-2001
Customer Service
Representative
- Reported
to and performed various assignments as given.
EDUCATION
Graduated: Allen Park High
School, Allen Park, Michigan
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