Customer Service Technician

YANITZA PEREZ

** **** *** ****** **** ***, HIALEAH, Florida 33010 (H) 786-***-**** (C) 786-***-****

**********@*****.***

Professional Summary

Responsible Network Technician with comprehensive experience scheduling conversions and cutover.

Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents.

Experienced Technician committed to maintaining cutting edge technical skills and up todate industry

knowledge.

Skills

Excellent problemsolving abilities

Website and portal monitoring

Network maintenance

Network upgrades

Java/C/C++?

Windows and Linux

Data privacy applications

System backups

Data backup and retrieval

Product templates

Technical specifications creation

Work History

-01/2009 to Current

Technician, sales and customer services

Pure Deal Inc. – 21 E 3rd ST Hialeah Fl 33010

Followed up with clients to ensure optimal customer satisfaction.

Activated accounts for clients interested in new services.

Remained uptodate on the latest technologies and solutions applicable to company products.

Coordinated product orders.

6 years of technical support experience.

Worked closely with team members to meet or exceed all customer service requirements.

Developed and tested new product offerings.

Answered telephone calls promptly and minimized delays that could lead to abandoned calls.

Assisted customers with order placing.

Reviewed technical documentation and procedures.

Enthusiastically participated in job related training.

Set up PC and Apple desktops and laptops and all types of mobile devices.

(06/2007 to 08/2007)

Waiters

Kevin's Latin Cafe – nw 36ST 72 AVE, Miami FL

Answered telephone calls and responded to inquiries.

Assigned patrons to tables suitable for their needs and according to rotation.

Assisted diners with obtaining food from buffet/serving table as needed.

Assisted in maintaining preparation and service areas in a sanitary condition

Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods

Cleaned and organized eating, service, and kitchen areas

Cleaned and sterilized equipment and facilities

Cleaned garbage cans with water or steam

Responsible for the production and plating of desserts.

Filled beverage and ice dispensers

Greeted each customer with friendly eye contact

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary

Placed clean dishes, utensils, and cooking equipment in storage areas

Placed food trays over food warmers for immediate service

Prepared and served cold drinks, or frozen milk drinks or desserts, using drink dispensing, milkshake, or

frozen

custard machines

Prepared daily food items, and cooked simple foods and beverages

Prepared meals in private homes according to employers' recipes or tastes

Stocked service stations with items such as ice, napkins, and straws

Stocked bar with beer, wine, liquor, and related supplies

Stocked, organized, and cleaned kitchens and cooking utensils

Stored food in designated containers and storage areas to prevent spoilage

Swept and scrubbed floors

Took food orders and relayed orders to kitchens or serving counters

Trained new employees

Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand

Wiped tables and seats with dampened cloths, and replaced dirty tablecloths

Cleaned work areas, equipment, utensils, dishes, and silverwar

Cleared and reset tables at conclusion of each guest meal

HELP & SUPPORT

TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US CUSTOMER REVIEWS

Save & Next

See More Options

Back

Communicated with other kitchen team members to ensure food was prepared on time and correctly

Cooked and packaged batches of food, such as hamburgers and fried chicken

Ensured food was stored and cooked at correct temperature

Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays

Maintained kitchen work areas, equipment, and utensils in clean and orderly condition

Managed guest checks, collected cash and processed credit cards

Mopped floors and cleaned walkin refrigerators and storage areas

Peeled, washed, trimmed, and cooked vegetables and meats, and baked breads and pastries

Presented menus to patrons and answered questions about menu items, making recommendations upon

request

Provided excellent customer service

Refilled individual condiment containers on each table

Requested and recorded customer orders, and computed bills

Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning

Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in

takeout bags

Served ice water, coffee, rolls, and butter to patrons

Served wine, and bottled or draft beer

Consistently offered professional, friendly and engaging service.

Skillfully promoted items on beverage lists and weekly restaurant specials.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Developed and maintained positive working relationships with others to reach business goals.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and

ingredients.

Provided friendly and attentive service and exceptional hospitality.

Maintained clean table settings by removing courses as completed, replacing utensils and refilling

beverages.

Attended preshift meetings to prepare for large parties and reservations.

Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped

floors.

(07/2013 to Current)

Brand Ambassador

Factory 360 – New York, NY

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Provided an elevated customer experience to generate a loyal clientèle.

Answered product questions with uptodate knowledge of sales and store promotions.

Conducted weekly walkthroughs with the manager to discuss interior visual displays, including store

window

presentation.

Assisted customers with food selection, inquiries and order customization requests.

Scored in top 10% of employees in successful resolution of issues

Maintained cleanliness and presentation of stock room and production floor.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Directed calls to appropriate individuals and departments.

Built longterm customer relationships and advised customers on purchases and promotions.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Asked openended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about

promotions and

upcoming events.

Replenished supplies, bags and other materials at each cash wrap.

housekeeper, Hotel and Hospitality

No employer –

no location

Cleaned in and around the buildings, prioritizing safety at all times.

Hosed down and swept steps and sidewalks.

Washed and spotcleaned files, desktops, office glass, partitions, doors and walls.

Inspected facility and grounds and picked up any trash.

Spot cleaned furniture and carpet.

Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

Steam cleaned and shampooed carpeted areas.

Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.

Mixed water and detergents in containers to prepare chemical cleaning solutions.

Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for

large

events.

Collected, sorted and transported recyclable materials.

Sanitized bathrooms, showers and locker rooms.

Kept janitorial closets clean and organized.

Delivered washed dishes to various locations throughout the restaurant.

Supervised the cleaning, maintenance and care of building and grounds.

Wiped down tabletops, chairs and condiment containers.

Assembled basic furniture and supplies for classrooms.

Washed dishes and assisted in bussing tables.

Washed and sanitized dirty dishes by hand and by using a dishwasher.

Dusted all furniture and fixtures thoroughly and carefully.

Education 2005 High School Diploma:

Combate Cocal del Olimpo Camaguey, Cuba

Contact this candidate