Customer Service Medical Assistant

Kamiya E. Washington

*** ******* **. ***# ** ( Brandon, MS 39 ( (601} 291-2822

Contact # *********@*****.*** - email

Objective

Administrative position with focus on Client Relations/Customer Service

Professional Experience

LOGISTICARE - RIDGELAND, MS

August 2014 to Present

CUSTOMER SERVICE REPRESENTATIVE 40+ HOURS PER WEEK

. Format documents, presentation and reports in Word and Excel to meet

company standards

. Average 100 calls a day from private individuals by telephone

verifying customer information and setting the necessary appointments

to fit each call received

. Proofread and edit documents and reports

. Respond to all customer inquiries and complaints, and conduct

collection activity on active and inactive customer accounts

. Consistently improve customer satisfaction through expert resolution

of conflicts, issues and concerns

. Cross-trained and provided back-up for other customer service

representatives when needed

. Print and bind reports and documents to manage customer accounts

. Strive for quick complaint resolution; commended by supervisor for the

ability to resolve problems on the first call and avoid escalation of

issues

. Excel within a service-oriented company, demonstrating a talent for

communicating effectively with customers from diverse backgrounds

UMMC - JACKSON, MS

January 2012 to August 2014

CERTIFIED CLINICAL HEMODIALYSIS TECHNICIAN 40+ HOURS PER WEEK

. Maintains professional working relationship with patients and delivers

pleasant, tactful and supportive attitude and impartial treatment for

all patients, observing patient rights at all times

. Meticulous in documenting patient information and data in record, in

accordance with established policies and procedures

. Determine patient care priorities and organizes work load efficiently

and effectively

. Can verbalize and understand terminology related to dialysis and the

dialysis patient

. Delivered prescribed dialysis treatment according to physician orders

and nursing assessment

. Obtains and records patient vital signs and machine readings according

to company policies

. Monitors and assesses patients during course of treatment, documents

changes in the patient condition and other pertinent data

. Handles inventory; maintaining and stocking common areas

. Relays equipment malfunctions to Technical Supervisor and records all

equipment malfunctions

. Perform laboratory works

DAVITA/DSI - JACKSON, MS May

2010 to January 2012

CERTIFIED CLINICAL HEMODIALYSIS TECHNICIAN 40+ HOURS PER WEEK

. Maintains professional working relationship with patients and delivers

pleasant, tactful and supportive attitude and impartial treatment for

all patients, observing patient rights at all times

. Meticulous in documenting patient information and data in record, in

accordance with established policies and procedures

. Determine patient care priorities and organizes work load efficiently

and effectively

. Can verbalize and understand terminology related to dialysis and the

dialysis patient

. Delivered prescribed dialysis treatment according to physician orders

and nursing assessment

. Obtains and records patient vital signs and machine readings according

to company policies

. Monitors and assesses patients during course of treatment, documents

changes in the patient condition and other pertinent data

. Handles inventory; maintaining and stocking common areas

. Relays equipment malfunctions to Technical Supervisor and records all

equipment malfunctions

. Operates and maintains the water system

FRESENIUS MEDICAL CARE - JACKSON, MS June 2007 to

April 2010

HEMODIALYSIS TECHNICIAN 40+ HOURS PER WEEK

. Maintains professional working relationship with patients and delivers

pleasant, tactful and supportive attitude and impartial treatment for

all patients, observing patient rights at all times

. Meticulous in documenting patient information and data in record, in

accordance with established policies and procedures

. Determine patient care priorities and organizes work load efficiently

and effectively

. Can verbalize and understand terminology related to dialysis and the

dialysis patient

. Delivered prescribed dialysis treatment according to physician orders

and nursing assessment

. Obtains and records patient vital signs and machine readings according

to company policies

. Monitors and assesses patients during course of treatment, documents

changes in the patient condition and other pertinent data

. Handles inventory; maintaining and stocking common areas

. Relays equipment malfunctions to Technical Supervisor and records all

equipment malfunctions

. Operates and maintains the water system

CLIENT LOGIC - STARKVILLE, MS September 2004 to May

2007

CUSTOMER SERVICE REPRESENTATIVE 40 HOURS PER WEEK

. Format documents, presentation and reports in Word and Excel to meet

company standards

. Provided accurate and appropriate information in response to customer

inquiries

. Address customer service inquiries in a timely and accurate fashion

. Proofread and edit documents and reports

. Consistently improve customer satisfaction through expert resolution

of conflicts, issues and concerns

. Strive for quick complaint resolution; commended by supervisor for the

ability to resolve problems on the first call and avoid escalation of

issues

. Facilitated information flow between customer service, account

management operations, quality assurance, training and payroll

departments to guarantee call center objectives were met

JACKSON PEDIATRIC CLINIC - JACKSON, MS March 2004

- August 2004

MEDICAL ASSISTANT EXTERNSHIP

. Answered phone calls, record messages and schedule appointments as

well as calling in customer prescriptions as needed

. Perform capillary sticks, injections, administered treatments and

performed routine laboratory tests

. Prepared treatment rooms for examination of patients as well as

assisted doctors with minor out -patient surgery

HOLMES COUNTY DHS - LEXINGTON, MS July 2001 - February

2004

RECEPTIONIST 40+ HOURS PER WEEK

. Greeted, assisted and directed guests, workers, visitors and the

general public

. Answered all incoming calls and handled caller's inquiries

. Maintained a sufficient record of office supplies

. Managed incoming and outgoing mail

. Provided office support services so as to make sure efficiency

. Provided administrative services to the office manager

Education and Training

MEDICAL ASSISTANT ( (2002- 2004) VIRGINIA COLLEGE - JACKSON, MS

References

Available Upon Request

Contact this candidate