Customer Service Sales

Thomas A. Dove

**** **** **** ***** ********, Arizona 85225

480-***-**** ********@*******.***

SUMMARY OF QUALIFICATIONS:

Over ten years’ experience as a Sales / Account Management utilizing acquired skills.

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• Account • •

Customer Service Marketing

• •

Development Needs Assessments Communications

• Client Relations • •

Closing Skills Problem Solving

• Account Retention • •

Time Management Territory Analysis

EXPERIENCE:

INDEPENDENT NEWS MEDIA, Apache Junction, AZ February 2014-Present

Advertising Consultant

Responsible for managing, prospecting small to medium size businesses securing new advertising

accounts. Building relations to increase revenue per account. Develop new business primarily

through prospecting by phone using the internet, yellow pages and Chamber of Commerce

directories. Active in Chamber of Commerce events and chamber networking groups. Developed

and presented presentations and proposals.

TUCSON NEWSPAPERS, Tucson, AZ July 2007-April 2013

Account Manager - The Arizona Daily Star, azstarnet.com, cars.com

Comprehensive responsibility for the management, development and expansion of new and existing

accounts. Managed business account relationships with automobile dealers. Worked within a fast-

paced, high-pressure environment. Working with both print and digital products.

• Multiple Summit Awards received for outstanding sales performance.

• 2012 23% increase Year over Year revenue.

TARGET MEDIA PARTNERS, Tucson, AZ June 2006- June 2007

Account Representative – Cars and Trucks Guide and Dandy Dime Shopper

Primary emphasis on sales, account development, customer relations and expansion of client

base.

• Increased revenues by 17% in three months.

• Beat previous territory 24 month best.

LESLIES POOL SUPPLY, Tucson, AZ June 2005-May 2006

Assistant Manager

Retail position with overall responsibility for sales, customer service and development of sales

relationships with diverse clientele. Supervised the activities of up to three personnel.

Accomplishments include:

Significantly increased service appointments and equipment sales.

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Provided training to Staff resulting in increased average sale

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.

EDUCATION / TRAINING:

• Phoenix Insurance School, Scottsdale / Dale Carnegie Phoenix/Trader Publisher Company;

San Francisco, Atlanta, Scottsdale / Executive Services Hilton Head, SC. / Phoenix College

Phoenix

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