Customer Service Representative

SHEENA PETIT-FRERE

**** ********

Brooklyn, NY **221

Phone: 646-***-****

Email: ******@*****.***

Call Center / Customer Service Representative

Summary of Qualifications:

I have extensive retail customer service experience. I am proficient in the

use of all Microsoft Office applications at a rate of 55 wpm. Skills

include, record keeping, inventory control and asset management assistance.

Along with my associate responsibilities, I have been the lead trainer for

several new hires. I have excellent interpersonal team building skills and

can work in a high demand environment with little to no supervision. I am

also fluent in Haitian Creole. Seeking employment opportunities that will

further enhance my current abilities while delivering quality performance

to the Company.

Professional Experience

CB2 New York, NY July 2012-

Present

Showroom/Full-Time Sales Associate

Showcase merchandise to satisfy customer wants and needs

Utilize all company resources to deliver quality service

Working in conjunction with customer service to follow up on sales

Maintaining daily quota to help meet store goals

Merchandising store displays to appeal to clientele

Forever 21 New York, NY December 2011-May2012

Sales Associate

Facilitating customer friendly atmosphere

Offering personal assistance to ensure client satisfaction

Enhancing point of sale purchases to increase store productivity

Establish new store procedures for customer fitting rooms

TVR Communications Elmhurst, NY April 2008-September

2010

Call Center Representative

Developed and maintained excellent customer relations

Maintained all record-keeping procedures without error

Effectively developed telephone communication skills

Consistently met quotas by collecting payments and overdue balances

H&M New York, NY November 2006 -May

2008

Supervisor

Trained and supervised 14+ employees on daily basis

Responsible for customer fitting room

Handled cash and point of sale transactions

Facilitated Interdepartmental communication

Education

Long Island University, Brooklyn, NY May

2009

Bachelor of Arts in Journalism

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