Customer Service Manager

Bastu KOUNOU

Phone: 347-***-****

*** **** ***** ******

Bronx, NY, 10469

Email: *********@*****.***

Education & Certifications

Bachelor of Finance, Gaza Formation in Abomey-Calavi, Benin (West Africa)

Professional Experience

Michael Florist and Gifts, Bronx, NY

Flower designer/Billing Manager

Oct. 2009 - Present

> Design arrangements for various occasions such as weddings, funerals,

graduations etc...

> Create the day to day invoices in other to charge the customers for

goods and services provided; adjust invoices when required

> Create and manage the vendor contracts

> Provide customer service; resolve all customer grievances

> Manage the day to day customer flower preparations

> Introduce many new ways of introducing merchandise and products to

clients.

> Educate and train store personnel on client products and programs, and

apply expert product knowledge

> Build productive relationships with assigned clientele and personnel

> Responsible to effectively complete assigned reporting functions and

aid other associates in their tasks

Les Embassades, New York, NY

Waiter Feb.

2010 - Sep. 2014

> Take and serve food orders, during dinner,

> Arrange tables in dining hall, glasses plates cutlery set up etc.

> Forged well-built relationships with the customers, staff members,

guests and team organizers.

VIM, Bronx, NY

Store Sales Associates Jan.

2009 - Sep. 2009

> Generated an estimated $3,000 a day in athletic gear, and various

urban wears.

> Provided assistance and knowledge to customers.

> Processed sales. Operated cash drawers.

> Provided after sales support to customers to ensure customer

satisfaction.

> Assisted in opening and closing of store.

Elis Bakery, Bronx, NY

Technical Support: Phone Operation

Apr. 2008 - Dec. 2009

> Operated multiple ovens to ensure proper production of various bake

goods.

> Product control before delivery

Skills

> Fluent in French, English and African dialects.

> Intermediate in Spanish

> various Linux distributions including Knoppix, and Ubuntu

> Software: MS Word, Excel, PowerPoint, Entourage, Exchange, Word

Press, Photoshop

Awards & Accomplishments

> Employee of the year 2010, 2011, 2013, 2014

> Maintained 100% to quota for four consecutive years

> Relationship Manager of the Year, 2010, 2011

Reference available upon request

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