Project Manager Management
Resume:
DIANE NEELY, CSM, CC, *sigmaGB
Industrial Engineer and Cyber Security Program Manager
Current Candidate Stanford, Advanced Project Management Certification
**********@*****.***
EXPERTISE
Highly proficient as a liaison between support teams, vendors and internal IT, while support forward thinking leadership
and project teams to accomplish over arching strategic project objectives, capable to identify and translate critical
requirements into action plans that resolve risks and issues, and drive overall organizational goals toward success.
Seasoned, easy to work with, skilled, intuitive and motivated to accomplish responsibilities.
● Asset Management Experienced in maintaining renewals, records, and replacement of cyber assets hardware and software;
created RFP for “master vendor” requirements for entire cyber technology asset portfolio; work with business to determine alternative
to low process impact implementation of technology
● Analytics Support Experienced in metric system development, implementation, monitoring and management for organizational
continuous improvement
● Project Management Experienced in managing projects from inception to completion – within schedule, within budget, and
consistently meeting project parameters and expectations utilizing MS Office tools
● Relationships Highly proficient in facilitating collaboration of integrated diverse multi site project teams [business, vendor, and IT
technical professionals to accomplish over arching strategic objectives; highly in defining/communicating requirements and translating
critical project impediments into action plans that resolve risks and issues, and drive overall organizational goals toward success.
● Mobility Very familiar with basic web site architecture and standards such as HTML, domain names, web analytic tools; and iOS,
iPads, and iTunes app libraries.
● Release Management Proficiency with development of application distribution schedules with internal corporate support team
collaboration; Understanding of the importance of provisioning profiles for application secure distribution.
PROGRAM/PROJECT MANAGEMENT
● Skilled in project planning, resource planning, business analysis, program management, business solution development,
organizational team development, and dealing with escalated issues.
● Piloted a wealth of high profile projects, and facilitated challenging virtual workgroup collaborations which have had consistent
success.
● Experienced in executing IT/business process analysis, alignment, and development, and also adept in executing elicitation, analysis,
and documentation of business requirements from business partners.
● Experienced in managing project planning, implementation, and management, and in creating IT aligned solution design and
development for value added business services.
● Proven in creating strategic plans to move workforces to the the highest levels of productivity during major organizational
reorganizations.
● Secured bridge funding for startup operations. while strategically re planning vendor partner relationships which have increased
process and budgetary efficiency and optimization.
● Formed many virtual teams to design new business product line concepts, and has established many organizations from conception
to viability.
PROFESSIONAL EXPERIENCE
CONSUMERS ENERGY, Jackson, Michigan
Program/Portfolio/Project Manager – Consumers Cyber Security (2009 2015)
Directly responsible for managing daily program management operations, workflow coordination, process improvement implementation,
requirements gathering, deliverable, risk, issue planning and management; team organization and facilitation, staff training and
development, developing prototype methodologies, and other project management related functions.
Release Management – comprised of the planning, design, configuration and testing of hardware and software upgrades/progressive
releases for various Dell/Quest assets [primarily Dell1 Identity Manager, Active Roles Server, Change Auditor], and SAP enhancement
release integration.
Agile team management in budding environments; Utilized SCRUM methods to begin transitioning a traditionally waterfall team toward
rapid life cycle development processes, [infrastructure and software development];
Manages program management for a cyber security organization for multiple project dependencies, and has ensured that programs
consistently meet all organizational parameters and expectations.
Created project teams, including member selection, staff coaching, and member evaluation, and has enacted corrective measures
which has played a key role in project success; employed coaching and development to human resources assets to create teams
which have been critical to firm’s future technological infrastructure growth.
Team management and staffing efforts have focused on ensuring optimal individual efforts, which has played a key role in a
collaborative product which has met all corporate mission requirements.
Program management has encompassed 2 factor authentication, network segmentation, GIS Mobile technology proof of concepts,
and a web application security project (Windows/UNIX platform
application migration).
Project management has provided transformational (Waterfall to Agile) change leadership in the development of prototype
technologies which have facilitated the migration of employees and workforce teams from traditional IT operations maintenance tasks
to new development projects.
Manages RFX process, which has included documentation, scoring facilitation, and SOW development for vendor partnerships;
develops knowledge transfer plans, project metrics and test plans to business requirements for executive presentations for Smart Grid
pilot projects.
UNITED WAY OF SOUTHEASTERN MICHIGAN, Detroit, Michigan
Consultant Project Manager (2008 2010)
Responsible for day to day project management, IT software tool development and implementation, analyzing and gathering enterprise
requirements, conducting team assessment, training program development, creating team performance indicators, monitoring staff growth
and development, and other project management related functions. Efforts resulted in a project savings of $75 million.
Planned, managed, and implemented software tool and database, and facilitated loss mitigation plan for a major regional
project/process.
Handled the analysis and compilation of enterprise requirements for business process re engineering and IT workforce alignment.
Responsible for all aspects of team leadership, established winning training programs, and saw all personnel to their maximum
potential.
Provided on the job training for project personnel, and provided feedback to ensure growth and development with new skill sets.
ATK CORPORATION, Elkton, Maryland
Consultant – Organizational CMMI Compliance (2008)
Contract continuity: 100s of mil/annum contract loss mitigation. Responsible for implementing business process and workforce
transformation, process facilitation, facilitating cross functional teams, managing team workshops, monitoring project process, enacting
corrective actions, and quality assurance.
Successfully implemented CMMI Level 0 3 IT/business process and workforce transformation, with project coming in on time and
meeting all project parameters.
Personally facilitated process, procedure analysis, alignment, and improvement to prepare for CMMI certification, a regulatory
compliance from a federal government client.
Facilitated cross functional team facilitations to review, re purpose, and align end to end processes, procedures, and workforce
skilling requirements to CMMI standards.
Also facilitated team workshops in introduce and implement new processes and procedures within the working environment, and
conducted staff training on new tools necessary for job completion.
Established a new paradigm in operation, enacted new ways of thinking, and implemented “soft” skills (more people oriented) which
enabled engineering personnel to transition into new environment.
DTE ENERGY, Detroit, Michigan
Business/IT Vendor Management Analyst (2007 2008)
Responsible for assessing and identifying cost drivers and proposed value levers, facilitating team collaborations, developing stakeholder
performance evaluation and contract compliance metrics mechanisms, business case development, establishing new requirements for
scorecard metrics, reviewing and monitoring contractual terms and conditions, and developing daily “root cause analysis” facilitation
(related to major financial risk mitigation and issue resolution during vendor management payment system transition).
Coordinated assessment and identification of cost drivers and proposed value levers, with process successfully reducing costs
associated with vendor management cost negotiations.
Facilitated cross functional IT team collaborations on sourcing vendor strategic planning, vendor issue and risks mitigation, vendor
model root cause analysis, and new vendor metrics system development.
Initial stakeholder performance evaluation and contract compliance metrics mechanism facilitated the assessment of sourcing
providers and management of overall sourcing and procurement process.
Established business cases for revised sourcing vendor requirements, statement of work, and SLAs from assessment of financial
cost/benefits associated with various sourcing models for the purpose of recommending alternative approaches to the IT organization
vendor strategic transition plan.
Built and cultivated a cross functional team, which accomplished a critical migration GAP analysis, and implemented an incremental
solution to bridge the gap and resolved issues from the migration, which carried a $6 million risk per day; managed a diverse group of
personalities in a stressful environment, and meshed the group into a unit which was positive, forward moving, and focused.
Acted as lead “translator” in working with non IT personnel, and played a key role in successfully negotiating issues which had gone
previously unresolved for long periods of time.
COMERICA BANK, Auburn Hills, Michigan
Disaster Recovery & Migration Project Manager (2005 2006)
Responsible for managing disaster recovery and migration projects, developing and implementing strategic plans, developing project
collateral materials, developing change management and transition plans, and providing consultancy for work/action plans.
Facilitated the delivery of strategic plans, project collateral preparation, and executive level IT recommendations for RFP’s to schedule
a three year, incrementally phased infrastructure project.
Successfully delivered “on time” migration projects, change management, and transition plans for various business unit workgroups
(web applications support services), business applications (customized web based financial applications), and IT support operations
(voice and video engineering) to ensure business continuity and business service availability.
Provided consultancy for work/action plans, which consistently mitigated risk while projecting/considering issue resolution for project
dependencies (such as concurrent call center consolidation project, which consolidated 20 centers to five centers (moving from
decentralized to centralized environments).
Working within a largely virtual environment, worked with various virtual teams at remote sites all with different project tasks;
presided over a cohesive, effective operation.
Working with a broad range or personalities and backgrounds, successfully brought in project within a tight, two hour deadline.
BLUE CROSS/BLUE SHIELD OF MICHIGAN
Web/SOA Business Analyst & Project Manager (2005)
Responsible for managing IT consulting services, designing and implementing system solutions, negotiating vendor contracts,
implementing process improvements, and other related assignments.
Ran an efficient operation which ensured the on time and within budget delivery of business solutions, utilizing RUP/Waterfall
software development lifecycle methodologies.
Negotiated favorable vendor contracts, which played a key role in operation running $400,000 under budget; achieved through
monitoring, design analysis, and negotiation with contract team leadership.
As Lead Project Manager, designed, developed, and implemented meaningful process improvements for the blending of integrated
software solutions to an enterprise new SOA platform.
EDUCATION
UNIVERSITY OF CINCINNATI, Cincinnati, Ohio. Bachelor Degree in Industrial Engineering.
UNIVERSITY OF CINCINNATI, Cincinnati, Ohio. Masters level coursework in Human Factors Engineering.
Stanford Advanced Project Management Professional Program, with certification anticipated in 2015
PROFESSIONAL ACCOMPLISHMENTS
• Six Sigma Green Belt Certification (Villanova University)
• Life/Career Coach Certification (Life Purpose Institute)
• SCRUM Master Certification (SCRUM Alliance Institute)
• Lean Agile (BMGI)
• Root Cause Analysis
• 2014 Gartner Catalyst Conference DELL Co Presenter
Contact this candidate