Grayden Westfall
**** ******* ******, #1-626-***-****
Temple City, CA 91780 ***************@*****.***
CLIENT SERVICES EXECUTIVE with over 20 years experience managing major
accounts such as Kaiser Permanente, Disney and American Airlines. Managed
over $36 Billion in corporate and pension assets. Additional skills in
finance, accounting and auditing. Able to apply technical knowledge with
demonstrated ability to plan and execute projects, communicate goals, and
achieve a high level of performance. Attain management goals of keeping
major clients satisfied.
Significant areas of expertise and experience include:
Financial Planning Investment Management
Major Client Relationships Project Management
Audits and Full Audit Reporting Computer Database Management
Systems and Procedures Staff Management and Leadership
Client Budgeting and Cash Flows Global Outsourcing
Professional EXPERIENCE
State Street bank- Los Angeles, CA / Boston, MA 2003 - 2013
A worldwide commercial bank providing financial and trustee services for
company pension funds and corporate assets.
Vice President Client Services
. Served as direct main liaison for 3 major client pension funds and
corporate assets. Cross-sold services to major clients and played a
key part in Kaiser Permanente signing a 5 year contract extension.
. Partnered with clients and State Street Bank's accounting group to
ensure monthly reporting of client statements were done correctly and
delivered on schedule. Delivered monthly reports on time so Kaiser
could close their books on time each month.
. Compiled and produced customized reports for clients by retrieving
data from State Street Bank database. Kaiser used these custom
reports to give to their actuaries to come up with pension payout
timelines.
. Helped clients complete their annual reports by working with them and
State Street accounting group to gather financial information to
produce annual reports. With my help, all my clients were able to
file their annual reports on time.
. Work directly with clients' external auditors to help complete annual
audits. Delivered annual reports and customized reports to auditors.
Answered auditors' questions regarding clients' accounts. Both Kaiser
Permanente and Disney were able to meet their audit deadlines because
of my work.
. Ensured clients paid their fees on time to help State Street Bank
reach their revenue projections.
. Worked with clients to make sure all expenses and invoices were paid
on a timely manner. Kaiser Permanente bills were paid on time because
of my work with their billing department.
. Provided cash projections to clients to help them with cash budgeting.
Kaiser used my cash projections to ensure that none of their 5 cash
funds were overdrawn.
. Worked with client investment managers to make sure different client
investment funds were set up correctly. Worked with Kaiser's
investment managers to complete new Kaiser investment accounts to
ensure Kaiser investment strategies were set up on time.
Deutsche bank (formerly bankers trust company), Los Angeles, CA 1990 -
2003
A worldwide commercial bank providing financial and accounting services for
major pension funds.
Assistant Vice President
. Duties included account management, special projects management, and
reporting.
. Assisted clients in making buying and selling decisions on cash
accounts and executed accounts payable and receivable for commercial
accounts. Reconciled account statements with independent investment
managers.
. Bought and sold money market funds so that clients and investment
managers had enough money to make timely investment decisions.
. Tracked interest and dividend payments and ensured timely investment
of interest and dividends. As a result, Kaiser and State of New Mexico
accounts had the correct dividends and interest payments posted to
their investment funds.
. Ensured adherence to client investment guidelines. As a result,
Kaiser's 26 Billion dollar pension fund was in compliance with
Kaiser's investment committee guidelines.
. Acted as main contact between clients and Deutsche Bank. Received
several bonuses because of high level client satisfaction.
. Performed account organizational and procedural projects for clients,
such as, assisting Kaiser defined contribution plan in going to daily
valuation.
. Prepared monthly, quarterly and annual reports so that my clients
could close their books on time.
. Performed analyses of internal bank controls, reducing risk for both
Deutsche Bank and my clients by making sure that all internal controls
were being enforced by all clients.
EDUCATION
Master of Accounting, Brigham Young University, Provo, UT
Bachelor of Arts - Accounting, Brigham Young University, Provo, UT