Sales Customer Service

Jennifer L. Hassano

*** ********** **** ? Clayton, DE 19938 ? 302-***-**** ?

***************@*****.***

Experience

**** - ******* ****************, ***. *****, PA

Operations

Manager/Controller

January 2012 - Current: Controller

July 2005 - December 2011: Accountant

. Perform month end closings, generation of financial statements,

balance sheet reconciliations, cash flow statements, cash forecasts,

actual vs. budget reporting, bank reconciliations, internal account

audits, and MIS reporting.

. Manage implemented policies/procedures/checklists for SSAE no. 16

(formerly SAS70) certification for Check/Award Releasing, Client

Vendor Billing, and Promotion Setup and Qualification.

. Escheat due diligence, reporting, and remittance to 50 states.

. Handle all Accounts Payable functions including coding and entering

invoices, paying vendors, resolving issues, and maintain relationships

with vendors and/or service providers.

. Handle all Accounts Receivable functions including billing,

collections, cash receipts entry, turnover reporting, resolving

issues, and maintain relationships with clients.

. Process payroll monthly. Includes all tax payments and audits, fringe

benefits, 401K, worker's compensation reports, child support, and

garnishments.

. Administration of employee benefits including 401(k), health, dental,

vision, life insurance, disability insurance and worker's compensation

insurance.

. Year End processing of W-2's and 1099's.

. Perform Client check/reward releasing to fulfillment providers.

Verify adequate funding and/or inventory from clients or 3rd party

entities, reconcile accounts and/or inventory, and provide statements

and/or other activity reporting as needed.

July 2010 - Current: Operations Manager

. Manage call center. Includes promotion procedure training, auditing,

calibrating and reporting on phone calls, email, and escalations.

. Manage data entry house. Ensure P.O. boxes are opened in a timely

manner. Ensure mail-in submissions are being collected, counted,

prepped, and entered accurately and completely in a timely manner.

. Manage fulfillment house. Ensure accuracy of check printing,

timeliness of mailing, processing of check issue and positive pay

files. Ensure accuracy of award inventory, timeliness of mailing, and

processing of ship files.

. Manage client on-site employees with regards to customer service,

client reporting, and generation of client's vendor billing of

promotions.

. Create Promotion Events in Proprietary System. Load individual offer

details into proprietary system to ensure accuracy of qualification

and redemption. Update website HTML and images.

. Work with IT to implement programming changes that add value to client

(and their customers) and improve system functionality within call

center agent program.

Accomplishments

. Acquired annual financing in difficult credit situation by defining

and presenting a compelling business case.

. Generated and implemented policies/procedures/checklists for SSAE no.

16 (formerly SAS70) certification for Check/Award Releasing, Client

Vendor Billing, and Promotion Setup and Qualification.

. Identified and implemented controls in Proprietary Software to

eliminate check issuance after a certain time frame to improve

efficiency of escheatment process.

. Reduced the time to collect receivables from 40 days to 28 days.

. Indentified weaknesses in Proprietary Software relating to controls

with check releasing and check issue file uploads. Implemented

procedural changes to the check release process in addition to working

with IT to implement programming changes to ultimately reduce negative

financial impact.

2001 - 2005 Mark's RV and Boat Sales Ft. Myers LLC Ft. Myers, FL

Office Manager

. Managed daily office functions, including Accounts Payable, Accounts

Receivable, Warranty Collections, and weekly payroll for hourly,

salary, and commission employees.

. Performed all Human Resources functions.

. Prepared and processed Tag and Title paperwork for DMV.

. Managed dealership Floor Plan (line of credit using vehicle inventory

as collateral). Including obtaining funding for vehicle inventory,

making principle and interest payments, and working with bank

inventory auditors.

. Updated Vehicle Inventory in dealership software for new, used, and

consigned vehicles.

. Prepared and remitted sales tax returns and solid waste surcharge and

fee returns. Assisted is Sales Tax Audits as required.

. Counted and adjusted parts inventory monthly.

. Maintain all licensing and exemptions for dealership operations.

. Provided departmental assistance including development, training,

scheduling, and complete back up for the Finance & Insurance, Parts,

Service, and Sales departments.

Accomplishments

. Post Hurricanes Charlie and Ivan (Fall 2014), completed delivery of a

multi-million dollar sales contract with FEMA including executing

sales agreements, collecting payments, transfer of ownership

processing, delivery coordination, and physical installation of

recreational vehicles in temporary FEMA sites.

Education

Master of Business Administration, Accounting.

Wilmington University

New Castle, DE

January 2015 GPA 4.0

Bachelors of Science, Accounting.

Wilmington University

New Castle, DE

May 2011 GPA 3.87, Cum Laude

Associations

Sigma Beta Delta

Wilmington University Chapter

Business Honor Society

National Association of Professional Women

Wilmington, DE Chapter

Skills

Accounting Software- QuickBooks and Sage Mas90

Dealership Software- IDS-Astra, Sys2K (formerly Systems 2000- Galaxy)

Microsoft Office- Excel, Access, Word, PowerPoint, Outlook

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