Customer Service Medical

Carol Scott

***** *********** - *** ****, ** **237

*******@***.*** - 248-***-****

Customer Service/Clerical-with strong organizational and interpersonal skills, able to multitask in a variety of

responsibilities and challenges.

WORK EXPERIENCE

Unit Clerk

Henry Ford Health Systems - May 2012 to March 2013

Provide assistance Nursing, Physician staff and patients on in-patient floor. Which included chart maintenance,

order entry for labs and diet, transcribe and scan medication order. Brake down discharges and order

transportation for testing and patient leaving. Entry for daily billing for breathing treatments. Assigning phones

for staff and answering call lights, and various other duties involving customer service in hospital setting.

CSR/Call Center

Strategic Staffing Solutions - Detroit, MI - May 2008 to December 2008

Customer Services Call Center @ Blue Cross Blue Shield of Michigan. Analyze provider group composition

and related individual providers within the group as they related to how the provider group would like to operate.

Contact providers to collect NPI mapping information and work with the provider staff to answer inquires.

Determine if any provider PINs need to be reactivated due to how the provider would like to be recognized

by BCBSM. Determine if provider PINs need to be inactivated based on how the provider would like to be

recognized by BCBSM. Monitor and analyze NPI crosswalk error reports and initiate resolution. Develop

training materials for departmental operation. Develop procedures for departmental operation.

Data Quality Specialist

North Oakland Medical Center - June 2004 to June 2007

Coordinate the workflow & support staff, coding staff & doctors' offices. Enter all new discharges that could not

be billed. Contacting doctors for coding completion in efforts to keep Accounts Receivable under $500,000.

Compiling a weekly A/R report for chart deficiency related to coding & billing. To be sent to Medical Records

Director & Hospital Administration. Demonstrate excellent written and verbal communication skills to effectively

interact with the public, and other hospital personnel. Provide release of information assistance. Pull incomplete

charts for doctor signature or dictation.

EDUCATION

Associates in Business Technology

Highland Park Community College - Highland Park, MI

Medical Terminology & Data Processing /Marygrove College - Detroit, MI

ADDITIONAL INFORMATION

Related Skills

*Customer Service *Types 55wpm *Internet Research

*Call Center *Transcription *Accounts Receivable

*Multi-line phone system *MS Excel *Internet Research

*Chart Analysis *MS Word *Intranet Research

*Chart Retrieval *Cashier *Patient Registration

*Medical Records *HBOC System *IDOC system

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