Sr.Customer Service Representaitve

Christine Navigante

***.***.****-**********@*****.***

Professional Profile

• Highly motivated and detailed oriented professional.

• Team oriented with exceptional leadership, communication, organizational skills.

• Extensive problem solving skills.

Skills

Salesforce, PIMS-Production Information Management System, MS Office Suite; Microsoft, Word, Excel,

PowerPoint and Outlook. SOPS-Sales order processing system via Microsoft Outlook.

Experience

Sr. Customer Service Representative/Sales Assistant

October 2005 - Present

S&P Capital IQ, New York, NY

• Ensures contract validity related to revenue growth opportunities and sales orders via Salesforce for

the Sales management teams.

• Trains sales representatives on Salesforce software to assist in tracking revenue and maintain

consistency.

• Performs analysis of sales orders, invoicing and sales credit for quality assurance and accuracy.

• Implemented business procedures on how to effectively process sales opportunities to increase

revenue.

• Primary liaison between the client and the sales representatives, resolving billing and contract issues.

• Processes an average of 300 global sales orders annually and manages client billing.

• Manages approximately one hundred product renewals generating approximately $150 million in

revenue annually for business units.

• Collaborates with business management teams to create policies and procedures, ensuring accuracy

for audit.

• Generates global monthly renewal reports for sales teams.

• Monitors product conversion utilizing Salesforce to track client’s upgrades.

• Manages invoices for distribution to the clients.

• Creates renewal sales opportunities to support the expansion of existing client relations resulting in

increased revenue

• Analyzes and calculated sales commission by utilizing incentive compensation plan policy.

Customer Service Representative

June 1998 - October 2005

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Christine Navigante Resume Page

Christine Navigante

***.***.****-**********@*****.***

• Managed collection of all outstanding U.S. receivables for the Credit Market Services Division, including

telephone calls, letters, e-mails, and any other form of client contact necessary to obtain payment.

• Collected on average a million dollars in revenue.

• Managed and distributed global monthly activity reports.

• Analyzed and researched customer accounts to validate refunds.

• Worked directly with all levels of staff globally, including management and C-Level executives.

• Supervised the cancellation process, including cancellation of services and billing.

• Maintained phone logs and answered on average 100 incoming and outgoing calls per day.

• Assisted with processing of invoicing when needed.

Member Service Representative

September 1994 - June 1998

McGraw-Hill Employees Federal Credit Union, New York, NY

• Coordinated marketing and assisted in generating sales of approximately 50 accounts monthly, including

personal loans, auto loans, savings, and checking accounts.

• Created and maintained files for all certificate of deposit accounts, IRA accounts, and ATM requests.

• Processed all check orders through PC –based communications package.

• Maintained accounts with name changes, address changes and beneficiaries.

• Performed signature guarantees and verification of deposits.

• Retrieved copies of statements, paid drafts and processed stop payments orders.

• Processed all teller transitions including US Savings Bonds, certified checks, American Express Travelers

Checks, and money orders.

• Performed responsibilities of head teller and supervisor in the absence of head teller.

• Maintained phone logs and answered approximately 100 calls per day.

Education

CUNY School of Professional Studies, New York, NY- Bachelor of Arts in Communication and Media

Leadership Activities

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Christine Navigante Resume Page

Christine Navigante

***.***.****-**********@*****.***

Toastmasters International - Member of S&P Effective Communicators Club and Advanced Public Speakers Club.

• Served as Club President July 1,2012 –June 30,2013

• Certified Advanced Communicator

• Organized meeting events

Volunteer Activity:

• Participated and organized Global Volunteer Day launch.

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Christine Navigante Resume Page

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