Customer Service Manager

S h aw n M. R ain ey

**** ****** ***** ****, *********, TN 37076

615-***-**** *********@***.***

Executive Summary

I am a multi faceted, efficient & reliable administrative professional with 15+ years of

experience supporting PROTOCOL to improve internal operations. My skills include

proficiency in all standard office desktop software, CRM applications and mortgage

lending programs. Diversified skill sets covering administrative support, client relations,

writing, human resources & recruiting, account management and project management.

Excellent inter personal, phone and digital communication

Professional Experience

LOAN DEPOT Franklin, TN

Production Analyst, October 2014 to December 2014 (temporary position)

Key Responsibilities:

Data Entry and prcocessig prep of 20+ loans per day

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Preparing documentation for mortgage loan processing

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Ordering appraisals, titles and FHA case numbers

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RAINEY REAL ESTATE INVESTMENTS, INC. Old Hickory, TN

Operations Manager, September 2009 to October 2014

Key Responsibilities:

Processing accounts payable and accounts receivable

Establishing project budget and securing contractor bids

Acting as project manager and overseeing workmanship to meet code standards

Manage marketing program

Processing background checks and credit references for potential tenants

Processing financial transactions for client accounts

Overseeing move in & move out process of tenants

1ST FAMILY MORTGAGE Huntsville, AL

Senior Loan Processor, March 2013 to August 2013

Key Responsibilities:

Obtain all necessary documentation for Underwriter Review

Develop and maintain professional relationships with several lenders

Strive to meet underwriters expectations with initial submission

Manage several loan application processes concurrently

Establish and monitor results of junior processors

Understands product requirements and specifications for each financial lender

Meets expected closing dates for lock expirations on refinances and closing dates for

purchase transactions

RANDSTAD Nashville, TN

Loan Processor, November 2011 to January 2012

Key Responsibilities:

Temporary assignment with Regions Mortgage to assist processors with increased

volume of loans

Prepared calculations summarizing the client’s debt ratio and assets

Ordered FHA / VA case numbers, title commitments, payoffs, 1040 Transcripts, home

owner insurance, verification of employment and payoff’s

Submitted files to THDA & MI companies and USDA loans

Obtained needed documentation from borrowers for underwriting approval

AEROTEC Nashville, TN

Loan Processor, May 2009 to August 2009

Key Responsibilities:

Temporary assignment with SunTrust Mortgage assist processors with the increase

volume of loans due to the decrease of mortgage rates

Provided periodic reporting for management on purchasing, controls and processes

Processed FHA/VA & Conforming loans from the beginning of the processing stages

Submitted complete files to underwriting for approval

Scheduled closing’s with the Title Companies, Clients and Real Estate agents to insure

all loan closings were handled in a smooth professional manner.

Prepared closing documents, approved closing statements, wired funds to Title

Companies

AMERICAN FAMILY FINANCE Nashville, TN

Senior Loan Processor Consultant, November 2005 to May 2009

Key Responsibilities:

A consultant to develop their FHA/VA department

Prepared FHA/VA RESPA and other Government required documents to present to

clients for signatures Guided clients through the process of home ownership.

Locked in interest rates and insured each loan closed before lock expiration.

Scheduled closings working closely with Clients, Real Estate Agents and Title

Companies to insure all closings were handled in a smooth professional manner.

COUNTRYWIDE HOME LOANS Brentwood, TN

Loan Officer / Production Assistant, September 2004 to November 2005

Key Responsibilities:

Temporary assignment to help out with the increase volume of loans due to the decrease

of mortgage rates. Processed FHA/VA & Conforming loans from the beginning of

the processing stages.

Submitted complete files to underwriting for approval.

Prepared closing documents, approved closing statements, wired funds to Title

Companies.

SOUTHTRUST MORTGAGE CORP. Brentwood, TN

Senior Loan Processor, April 2001 to July 2004

Key Responsibilities:

Processed paperwork from our clients to pre qualify for loan

Ordered appraisals, title commitments, insurance, flood certifications, verification of

employment, verification of rental history & completed credit checks

Submitted all documentation through the automated underwriting systems,

underwriting of the appraisal, issued approval and sent complete package to the

closing department for closing documents to be prepared

NORTH AMERICAN MORTGAGE COMPANY Brentwood, TN

Wholesale Loan Specialist, September 2000 to April 2001

Key Responsibilities:

Developed relationships with Mortgage Brokers throughout the state of Tennessee and

assisted them in closing loans for their clients

Cleared all underwriting conditions

Issued the clearance to close upon approval, prepared all closing documents and wired

the funds for closing

Education & Certifications

KAPLAN UNIVERSITY Nashville, TN

Paralegal Studies 2009

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