Customer Service Manager
Resume:
Anita M. Kelley
**** ********* **. *******, ** **428 - 616-***-****
OBJECTIVE: To obtain a position in office administration which offers the opportunity to utilize
current skills and continued growth in administration.
EDUCATION: Davenport College Career Center 1995 – 1996
Courses taken:
Keyboarding - Microsoft Word - Windows 3.1
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EMPLOYMENT HISTORY:
11/3/14 - 1/23/15 OEM Parts Administrator, Kawasaki Motors Corp, USA
5080 36th St. SE Grand Rapids, MI 49512 616-***-****
Verification of parts pricing and availability
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Entering customers parts orders in AS400
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Emailing parts order confirmations to customers
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2003 – 2014 Office Administrator, Trudell Trailers of Grand Rapids, Inc.
6634 Center Industrial Dr. Jenison, MI 49428 616-***-****
Invoicing of new and used semi-trailer sales
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Completion of Michigan, Maine, and Indiana license and title work
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Updating new and used semi-trailer inventory
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Accounts payable / receivable
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Tracking new and used semi-trailer sales profit and loss
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Tracking new semi-trailers on order
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Compiling salesman’s commission reports
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Rental administration and documentation
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Customer relations with loan documentation
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Compiling and maintaining various excel reports
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Multiline reception
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Shipping / receiving
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Maintaining petty cash and deposits
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Semi-trailer dispatch to various locations
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Customer service and general office duties
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2001 – 2003 Assistant Manager, Ponderosa Steakhouse/ Metromedia Restaurant Group
1996 - 1998 1724 28th St. Wyoming, MI 49509 972-***-****
Employee supervision
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Maintaining petty cash and deposits accurately
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Food preparation, cook, server, cashier
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Inventory of product
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1999 - 2001 Administrative Assistant, West Michigan Trailer Sales, Inc.
2655 Burlingame SW Wyoming, 49509 Phone: 616-***-****
Completion of Michigan and Maine title work
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Rental billing
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Multiline reception
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Bulk mailings
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Maintaining petty cash accurately
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Customer service and general office duties
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1998 - 1999 Office Manager Export Manager, Proto-Cam Incorporated
1009 Ottawa Ave. Grand Rapids, MI 49503 616-***-****
- Inside sales
- Data entry, processing purchase orders
- Accounts payable / receivable
- Invoicing
- Shipping / receiving
- Compiling commission reports
- Inventory
- Multi-line reception
- Y2K Compliance manager
- Customer service and general office duties
1996 - 1998 Administrative Assistant, Lutheran Brotherhood
1500 East Beltline S.E. Grand Rapids, MI 49506 360-***-****
Newsletter editor
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Generating client letters
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Financial data entry with Quicken software
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Scheduling agency meetings and client appointments
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Compiling informational and hiring packets
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Inventory
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Bulk mailings
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Prioritizing mail
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Multi-line reception
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Customer service and general office duties
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SPECIAL SKILLS:
Proficient operation of Microsoft office, 2008, 2010, Word, Excel,
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Outlook, Internet, and Karmak Operating Systems
Skilled in designing flyers and newsletters with Microsoft Publisher
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Detail oriented, organized, efficient, reliable, ability to work well
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independently and with others
ACCOMPLISHMENTS / AWARDS:
Jenison High School Diploma
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Appreciation letter from Ponderosa Steakhouse Vice President
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Customer service award from Meijer Corporation
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National Restaurant Association Serve Safe Certification
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References
Greg Giergielewicz
Trudell Trailers of Minneapolis
Greg Lockhart
Trudell Trailers of Grand Rapids
Christy Davison
Trudell Trailers of Grand Rapids
Mark Bouwer
Dennis & Peggy Hoppe
Ryan Peterson
Kawasaki Motors Corp, USA
Lorraine Lauer
Kawasaki Motors Corp, USA
Contact this candidate