Manager Customer Service

Vincent Harris

*** *. ***** ** ***., Apt. *

Pittsburg, CA 94565

Cell: 925-***-****; Msg.: 707-***-****

Email: ***************@*****.***

EMPLOYMENT OBJECTIVE: Customer Service

SUMMARY OF QUALIFICATIONS:

.Highly motivated self-starter Proven conflict resolution skills

Multi-culturally sensitive Ability to multi-task & prioritize

Training & supervision Computer literate/documentation experience

Excellent communication skills Honest, dependable & reliable

EMPLOYMENT HISTORY:

September 2014 to FILM CREW

February 2015 AMC Theatres Bay Street 16, Emeryville, CA

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts,

refunds, credits, or change due to customers. Establish or identify prices of goods, services or

admission, and tabulate bills using cash registers, or optical price scanners. Greet customers

entering establishment. Answer customers' questions, and provide information on procedures or

policies. Sell tickets and other items to customers. Maintain clean and orderly checkout areas and

complete other general cleaning duties, such as emptying trash cans.

September 2008 to HOUSE MANAGER

June 2010 Cronin House, Hayward, CA

Oversaw client needs; answered phones and provided reception coverage to furnish information

and/or referrals to clients and potential clients; provided periodic inspection of grounds and

facility to assure security and safety; provided orientation of new clients to treatment program,

including resident handbook; also maintained a working knowledge and positive regard for 12

step recovery programs.

January 2006 to PEER COUNSELOR

February 2007 G.R.I.P, Brookside Shelter, Richmond, CA

Assisted individuals in overcoming social and emotional problems; conducted research and

follow-up to evaluate counseling techniques; demonstrated a consistent track record of accurate

client assessment; acted as liaison between upper level management and subordinate personnel;

maintained client records with sensitivity of confidential information.

EDUCATION: Oakland High School, General Diploma 6/84

REFERENCES: Available upon request.

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