Customer Service Management

Majid Amin

*** ******** ****. *** ****, Tampa, Florida 33606

● 813-***-**** ● ***.****@*****.***

PROFESSIONAL EXPERIENCE

Red Flag Group – External Consultant; Amman, Jordan Nov 2013 – Dec 2014

• Conduct due diligence investigations on multiple databases in both English and Arabic.

• Writing and reviewing sanitized reports provided by RFG supervisors.

• Gathering and managing business intelligence in the region.

• Conducting quality assurance and handling client issues for the region.

• Prepare an executive summary at the end of each report.

• Prepare risk assessment reports for countries in the MENA region.

• Involvement in firm wide projects and initiatives.

Arab Advisors Group – Research Analyst; Amman, Jordan Sept 2012 – Nov 2013

• Conduct due diligence for Hong Kong based company, Red Flag Group, on companies and key

principals mainly located in the MENA region.

• Receive purchase orders from different clients in both Arabic and English.

• Media profiling translate and analyze media reports for certain clients.

• Research company compliance related issues and negative sentiment in international and local

media.

• Receive credit reports from business investigators and provide clients with bespoke reports on

the background, integrity and reputation of individuals and entities.

• Prepare a risk summary at the end of each report.

• Assign duties for other team members and conduct quality control activities for their reports.

• Provide training to enrich quality standards of the research team.

• Provide support and guidance towards daily report production issues.

• Quality assurance for state owned entities located in the MENA region.

National Portfolio Securities – Intern; Amman, Jordan Feb 2012 – Jun 2012

• Completed a four month internship at a specialty brokerage firm established in 1982.

• Engaged in a rotational internship program which entailed working in the four main

departments in the portfolio company (Accounting, Brokerage, Research and Development, and

Customer service).

• Responsibilities and Duties:

• Made accounting entries for clients regarding bonds at maturity.

• Prepared and received payments to and from clients using a specific CRM system “MANAF”.

• Took orders and prepared bid bonds for perspective clients and engaged in forecasting

activities.

• Worked under the head financial analyst of the firm in preparing investments reports and

performed financial feasibility analysis with reference to the reports.

• Worked with the Compliance officer in developing, initiating, maintaining, and revising

policies and procedures for the general operation of the Compliance Program and its related

activities to prevent illegal, unethical, or improper conduct.

• Made notable observations as the Compliance Officer identified potential areas of compliance

vulnerability and risk; implementing corrective action plans for the resolution of problematic issues

and providing general guidance on how to avoid or deal with similar situations in the future.

• Served new coming clients in opening accounts for them in our firm, prepared opening and closing

trading reports for the CEO, provided clients with their personal investment portfolio via preferred

outlets.

EDUCATION

University of Jordan; Amman, Jordan Sep 2007 – Jun 2012

Bachelors in Business Administration – GPA: 3.38

Relevant Coursework: Operation Research, Human Resources Management, International Business,

Strategic Management, Entrepreneurship in Business, Production and Operations Management, Total

Quality Management, Supply Chain Management, Project Management, Statistical Methods, Financial

Accounting I,II, Managerial Accounting, Investments Management, Financial Analysis, Managerial

Economics.

Honors Seminar Paper

• Wrote a research paper entitled “Gazing at the Crystal Ball.” To prepare this case suitable variables

were chosen to represent a hypothesis and thesis question.

• Gathered data, studied how demand forecasting and Supply Chain Management provide accurate

forecasting and why.

Entrepreneurship in Business Project

• Conducted a project intended to promote a virtual product named “911 Watch”.

• Constructed a business plan for the product and ran multiple feasibility analysis.

• Lead a team of six throughout the project; set weekly meetings, managed the research work and

presentations of each team member, and opened and concluded the final presentation.

Modern System Schools; Amman, Jordan Sep 2006 – Jun 2007

• Tawjihi System – IT Stream

MEMBERSHIPS & AFFILIATIONS

Association of Certified Fraud Examiners – Associate

SKILLS

English and Arabic (Fluent)

Languages

Technical Microsoft Office (Excel, Outlook, Power Point, Word), excellent navigator of LexisNexis database, MANAF

(investment CRM system)

EXTRA CURRICULAR ACTIVITIES

Varsity Soccer Team – Member; University of Jordan Sep 2007 – Jun 2012

• Won two intramural tournaments in 2009 and 2010.

Basketball Team – Member; both high school basketball teams Sep 2003 – Jun 2007

PERSONAL INFORMATION

Place of Birth: Kuwait

Date of Birth: 11/23/1989

Nationality: United States Citizen

Marital Status: Single

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